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By enhancing longevity, the company making the products is rewarded with a stable/growing customer base, and the customer is rewarded with a stable and reliable supplier base. [1] 1] Grönroos, C. Service Management and Marketing. A customer relationship management approach. Swedish School of Economics and Business Administration.
A research team led by Donald Hilty published a paper in the Journal of Internet Research detailing their six-stage scoping review of 10 databases of journal articles focused on technology, health care, and fatigue published from 2000 to 2020. From there, changes can create healthier workplaces and happier workforces.
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