Health Populi
OCTOBER 22, 2021
Health Populi’s Hot Points : Consider just the line item of “customer and patient services,” and one of all of our least-favorite patient experiences: the dreaded call center. This last graphic from the McKinsey report illustrates the pain points for patients engaging with payers’ call centers.
Healthcare IT Today
SEPTEMBER 11, 2023
Phreesia , a leader in patient intake, outreach, and activation, is pleased to announce it has acquired Access eForms , an innovative electronic forms management and automation provider that helps hospitals across the country streamline workflows, improve compliance, and deliver a better patient experience.
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Health Populi
MARCH 3, 2021
While “ESG” was first coined in 2005, the coronavirus pandemic, the issues solidifying in 2020 shown above in the first image, and climate change converged over the past year. This includes health care.
Healthcare IT Today
AUGUST 1, 2022
Galen Healthcare Solutions, established in 2005, has partnered with major health systems, hospitals and specialty practices to provide solutions across a full-range of transition services including system support, implementation, and optimization, in addition to data migration and cloud-based legacy system retirement (Run/Migrate/Archive).
Healthcare IT Today
APRIL 29, 2024
An important turning point was a 2005 study in JAMA published by a team led by Katherine Flegal of the Centers for Disease Control. The medical profession itself is rife with improper handling of the many people whose weight is much greater than the medically recommended limits.
Lloyd Price
AUGUST 12, 2018
He is clearly fascinated by the Disney approach and the importance of the customer experience, and in his book he reflects on how some of the approach could be translated into a better patient experience. Written over 10 chapters in an easy-to-read style the book has at least one ‘lightbulb switched on’ moment in each chapter.
Henry Kotula
NOVEMBER 28, 2017
“Overall, these trends will likely shift significant patient volume from higher-intensity settings to lower-intensity settings while maintaining — or in some cases even improving — quality of care or patient experience,” Krishna said. Overall, patient-cost sharing increased by 66% from an average of $469 in 2005 to $778 in 2015.
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