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“Complexity is Profitable” in U.S. Healthcare – How to Save a Quarter-Trillion Dollars

Health Populi

Health Populi’s Hot Points : Consider just the line item of “customer and patient services,” and one of all of our least-favorite patient experiences: the dreaded call center. This last graphic from the McKinsey report illustrates the pain points for patients engaging with payers’ call centers.

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Phreesia Acquires Access eForms, Expanding its Offerings for Acute-Care Hospitals and Continuing to Drive Efficiency and a Better Patient Experience

Healthcare IT Today

Phreesia , a leader in patient intake, outreach, and activation, is pleased to announce it has acquired Access eForms , an innovative electronic forms management and automation provider that helps hospitals across the country streamline workflows, improve compliance, and deliver a better patient experience.

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The Evolution of a Patient Ambassador – Learning from Stacy Hurt

Health Populi

Born in 2005 and diagnosed a year later with a constellation of conditions, caregiving for Emmett is full-time for both of his parents. They are never seen in the same room at the same time, working as “Clark Kent and Superman” – tag-teaming with love, resilience, and faith.

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The Most Relevant Companies in Health Care – Learning From the W2O Group

Health Populi

While “ESG” was first coined in 2005, the coronavirus pandemic, the issues solidifying in 2020 shown above in the first image, and climate change converged over the past year. This includes health care.

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RLDatix Acquires Galen Healthcare Solutions

Healthcare IT Today

Galen Healthcare Solutions, established in 2005, has partnered with major health systems, hospitals and specialty practices to provide solutions across a full-range of transition services including system support, implementation, and optimization, in addition to data migration and cloud-based legacy system retirement (Run/Migrate/Archive).

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Lean Digital: How Apps and Services Can Help Control Weight

Healthcare IT Today

An important turning point was a 2005 study in JAMA published by a team led by Katherine Flegal of the Centers for Disease Control. The medical profession itself is rife with improper handling of the many people whose weight is much greater than the medically recommended limits.

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If Disney Ran Your Hospital : What Healthcare can learn from Mickey Mouse

Lloyd Price

He is clearly fascinated by the Disney approach and the importance of the customer experience, and in his book he reflects on how some of the approach could be translated into a better patient experience. Written over 10 chapters in an easy-to-read style the book has at least one ‘lightbulb switched on’ moment in each chapter.