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told the Gallup Poll in April 2022 that their financial situation has eroded in the past year, up to 1 in 2 people which is a statistic we haven’t seen since the Great Recession of 2008. in 2022, billing and medical payments are now embedded in patients’ experience, regardless of the type of payor. Those of us in the U.S.
Most patients have experienced frustrations – in the designer’s parlance, “friction” – when seeking routine care as well as during a routine medical appointment. Clearly, patients’ experiences as consumers of healthcare lack the service levels they expect as payors based on this MITRE-Harris Poll.
This data would not go to waste and patients had a forum to act on their own desires to carefully document and share their experiences for the benefit of themselves and others. PLM built custom software, stored a staggering amount of data, and secured access to it, all while making constant improvements to the user experience.
This has translated in benefit costs — particularly, health benefits — rising more quickly than peoples’ paychecks have kept pace. The first chart from the Pew discussion illustrates the rise of benefit costs vs. wage and salary growth, crossing lines around 2008 — when the Great Recession hit U.S. households.
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