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This week, announcements from the Consumer Technology Association (CTA) and Withings further bolster the case for the private sector bolstering publichealth in this pandemic…and future ones to come beyond the Age of the Coronavirus. On 27th July, CTA announced the Association’s launch of the PublicHealth Tech Initiative.
I would expand that more generally to say that UX, CX, and service design principles should/must be baked into consumer-facing connected health technologies. Furthermore, the DIY zeitgeist for home cooking and home-making also accelerated in the past five years (as it had during the 2008-9 Great Recession).
Kiosk: Telemedicine kiosks are self-sufficient mobile healthcare sites where patients can access telemedicine care in locations such as pharmacies and grocery stores, and soon potentially in airports and college campuses.
That was, in fact, the name of a research paper I wrote on behalf of the California Health Care Foundation in 2008. President Trump smartly expanded Medicare telehealth coverage on March 17, 2020, shortly after COVID-19 emerged as the publichealth emergency which has had lingering physical, mental, and fiscal impacts on U.S.
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