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The Top Pain Point in the Healthcare Consumer Experience is Money

Health Populi

98% of Americans rank paying their medical bills is an important pain point in their patient journey, according to Embracing consumerism: Driving customer engagement in the healthcare financial journey , from Experian Health. health citizens support continuity of care for our fellow patients, whatever political stripe.

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The Federal Reserve Chairman Speaks Out on Health Care Costs: “Spending But Getting Nothing”

Health Populi

Chairman Powell spoke about health care costs with Yahoo Finance in 2018: “It’s no secret: It’s been true for a long time that with our uniquely expensive healthcare delivery system and the aging of our population, we’ve been on an unsustainable fiscal path for a long time.”

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Will Consumers Cross the Cost-and-Trust Chasm Between Prescription Drugs and Hospitals?

Health Populi

84% of Americans told the Foundation that they were concerned about how much health care costs will affect them in the future, with 42% of patients saying they couldn’t afford to pay over $500 for an unexpected medical bill. Hospital costs contribute to rising medical costs to 49% of health consumers.

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Isn’t It Eyeconic? Vision Care in the Evolving Health Care Ecosystem

Health Populi

Over one-half of 213 retail chains listed in Internet Retailers top 1000 offered “buy online, pick up in store” fulfillment in 2018. Walmart, in particular, had a huge uptick in this during the 2018 holiday shopping season. Frictionless retail is also an important paradigm for health care, an industry rife with friction.

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Will Technology Cure Americans’ Health Care System Ills? Considering Google and Ascension Health’s Data Deal

Health Populi

What’s underneath that macro “healthcare” index number of 67 is a precipitous decline in the past year for Americans’ trust in hospitals, compared with biotech, pharma, consumer healthcare, and even health insurance — all of which grew in trust between 2018 and 2019, but not so with the hospital segment of U.S.

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In U.S. Health Care, It’s Still the Prices, Stupid – But Transparency and Consumer Behavior Aren’t Working As Planned

Health Populi

Research published in JAMA Internal Medicine in December 2018 found that as out-of-pocket costs for insulin have increased over the past few years, many patients use less insulin than needed. American patients well understand the impact of health care costs in the family budget, with health care costs ranking the top pocketbook issue in U.S.

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American healthcare: The good, bad, ugly, future

Henry Kotula

In August 2018, I launched the Fixing Healthcare podcast. As prices climb ever-higher, at least half of Americans can’t afford to pay their out-of-pocket medical bills, which remain the leading cause of U.S. [link] Albert Einstein determined that time is relative. bankruptcy.