2018 and Patient Experience - Connected Health Pulse

How to Make Healthcare More Intelligent and Trustworthy: Accenture’s Digital Health Tech Vision 2018

Health Populi

MAY 29, 2018

Trust has become a key currency in provider/patient/supplier relationships: 94% of health executives say treating customers as partners is important to gain trust, according to the Digital Health Tech Vision 2018 from Accenture. Finally, the Internet of Thinking rounds out Accenture’s five themes in the 2018 Health Tech Vision.

Digital Health

Digital Health Telehealth Life Science Health Information

On World Food Day 2018, Imagine A Chef Cooking for Patients

Health Populi

OCTOBER 16, 2018

World Food Day 2018 has four objectives: Don’t waste food. The post On World Food Day 2018, Imagine A Chef Cooking for Patients appeared first on HealthPopuli.com. At Health Populi and THINK-Health, we celebrate the birthday of the Food and Agriculture Organization (FAO), allied with the United Nations.

Primary Care

Primary Care Patient Experience Public Health

Retail Health Ends 2018 With Big Plans for 2019

Health Populi

DECEMBER 11, 2018

As the CVS + Aetna merger crosses its last regulatory hurdle at the close of 2018, we enter 2019 facing a fast-growing and -morphing retail health landscape. The ventures described here are reshaping what the consumers’ health experience is, pressuring legacy healthcare providers — hospitals, doctors, pharma, health plans, et al.

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Healthcare Policies We Can Agree On: Pre-Existing Conditions, Drug Prices, and PillPack – the June 2018 KFF Health Tracking Poll

Health Populi

JUNE 28, 2018

but one issue is on the mind of most American voters where there is evidence of some agreements: health care, as evidenced in the June 2018 Health Tracking Poll from Kaiser Family Foundation. Top-line, health care is one of the most important issues that voters want addressed in the 2018 mid-term elections, tied with the economy.

Pharmaceuticals

Pharmaceuticals Patient Experience Health Policy

Mary Meeker on Healthcare in 2018: Connectivity, Consumerization, and Costs

Health Populi

JUNE 1, 2018

Health care features prominently in the nearly-300 slides curated by Mary Meeker in her always- informative report on Internet Trends 2018. Meeker, of Kleiner Perkins, released the report as usual at the Code Conference, held this year on 30 May 2018 in Silicon Valley. 2015 – Musings with Mary Meeker on the digital/health nexus.

Digital Health

Digital Health Patient Experience Connected Health

What Would Healthcare Feel Like If It Acted Like Supermarkets – the 2018 Temkin Experience Ratings

Health Populi

APRIL 9, 2018

consumers rank supermarkets, fast food chains, retailers, and banks as their top performing industries for experience according to the 2018 Temkin Experience Ratings. Peoples’ experience with health plans rank at the bottom of the roster, on par with rental cars and TV/Internet service providers.

Telehealth

Telehealth Primary Care Patient Experience Digital Health

The Digital Transformation of Patients – Update from Rock Health and Stanford

Health Populi

MARCH 2, 2021

In 2018, consumers’ tracking of at least one health metric crossed over from an analog method to digital tracking, illustrated in the line chart. The proportion of people tracking at least one health metric digitally was 38% in 2018 and grew to over one-half, 54%, in 2020.

Digital Health

Digital Health Mental health Health Data Telemedicine

The Patient As Payor: Workers Covered by Employer Health Insurance Spend 11.5% of Household Incomes on Premiums and Deductibles

Health Populi

DECEMBER 5, 2019

of their household income on health insurance premiums and deductibles based on The Commonwealth Fund’s latest report on employee health care costs, Trends in Employer Health Coverage, 2008-2018: Higher Costs for Workers and Their Families. Workers covered by health insurance through their companies spend 11.5% of household income.

Medical Billing

Medical Billing Digital Health Patient Experience

How Young People Are Using Digital Tools to Help Deal with Mental Health

Health Populi

MARCH 17, 2021

The first chart details what younger people, ages 14 to 22, searched online in 2018 compared with 2020. sought health information online in 2020, a slight decline from 2018. Compared with 2018, all online health search topics fell in engagement except for smoking/vaping. Some 8 in 10 younger people in the U.S.

Mental health

Mental health Public Health Mobile Health Health Information

The Biggest Opportunity for Sporting Goods is Consumers’ Physical Inactivity: Learning from McKinsey (with a personal nod to pickleball)

Health Populi

APRIL 7, 2025

McKinsey just published a detailed report into Sporting Goods 2025 , which the firm calls a “new balancing act” that must turn uncertainty into opportunity.

Patient Experience

Patient Experience Mental health

Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. This chasm is illustrated in The future of the digital patient experience , the latest report from HIMSS and the Center for Connected Medicine (CCM).

Medical Billing

Medical Billing Digital Health Patient Experience Life Science

The Top Pain Point in the Healthcare Consumer Experience is Money

Health Populi

SEPTEMBER 5, 2018

Experian is best known as the consumer credit reporting agency; Experian Health works with healthcare providers on revenue cycle management, patient identity, and care management, so the company has experience with patient finance and medical expense sticker shock. More people with pre-existing conditions are concerned, as well.

Patient Experience

Patient Experience Medical Billing Health Policy

'Sleeping giant' of telehealth awoke in 2020, and here's who rose to the challenge

Healthcare IT News - Telehealth

JANUARY 7, 2021

Of the virtual care platforms, KLAS found that customer satisfaction with Amwell has steadily declined since 2018. " Zoom customers praised the tool's stability and scalability, but said patient experience can be frustrating and see the platform as "transactional." THE LARGER TREND.

Telehealth

Telehealth Patient Experience EMR EHR

Nudging Patients to Use EHRs: Moving Toward a Tipping Point for Consumer Health IT

Health Populi

APRIL 10, 2018

It takes a good nudge from a provider to motivate a patient to access online medical records, found by ONC in their latest research into consumers’ use of EHRs detailed in Individuals’ use of online medical records and technology for health needs , the ONC Data Brief No. 40, published April 2018.

EHR

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Hospitals Work to Address Customer Experience Gap With Consumers, Kaufman Hall Finds

Health Populi

JUNE 25, 2018

Hospital and healthcare providers are getting real about improving patient and health consumer experience, the latest Kaufman Hall research finds. The company’s 2018 State of Consumerism in Healthcare report is out, subtitled, “Activity in Search of Strategy.”

Nursing

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Home Is Where the Health Is, CareMore Health (And Most People) Believe

Health Populi

JANUARY 16, 2020

“All healthcare is social,” Dr. Sachin Jain, CEO and President of CareMore Health, wrote about the latter in Forbes in April 2018 — and his essay is worth reading if you missed it the first time around. And so the modern house call enables more social care, the CareMore model shows us.

Primary Care

Primary Care Nursing Patient Experience

Medical Costs Are Consuming Americans’ Financial Health

Health Populi

APRIL 2, 2019

Spending on medical care costs crowded out other household spending for millions of Americans in 2018, based on The U.S. Americans borrowed $88 billion in 2018 to pay for health care spending, West Health and Gallup estimated. Healthcare Cost Crisis , a survey from West Health and Gallup. Gallup polled 3,537 U.S.

Pharmaceuticals

Pharmaceuticals Primary Care Patient Experience Health Policy

Open Table for Health: Patients Are Online For Health Search and Physician Reviews

Health Populi

FEBRUARY 19, 2019

Seeking health information online along with researching other patients’ perspectives on doctors are now as common as booking dinner reservations and reading restaurant reviews, based on Rock Health’s latest health consumer survey, Beyond Wellness for the Healthy: Digital Health Consumer Adoption 2018. Tech companies?

HIPAA

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Going Digital for Health Is a New-Normal for Consumers

Health Populi

SEPTEMBER 6, 2018

consumers, including Seniors, found in the 2018 digital health consumer survey from Deloitte. adults in February and March 2018 for this research, conducted in English and Spanish. Using digital health tech is a new normal for U.S. That’s the consumer-demand side of the equation. Deloitte surveyed 4,530 U.S.

Digital Health

Digital Health Telehealth Connected Care Health Information

Mayo Clinic to use blockchain for hypertension clinical trial

Healthcare IT News - Telehealth

SEPTEMBER 7, 2022

I n 2018, Mayo Clinic explored blockchain for storing electronic health records with London-based Medicalchain, but the use cases did not resonate long-term. Decentralization can offer better patient experience, according to the company, by increasing convenience and minimizing the burdens of participating in a clinical trial.

Healthcare IT

Healthcare IT Patient Experience Telemedicine

The Evolution of a Patient Ambassador – Learning from Stacy Hurt

Health Populi

JUNE 8, 2022

She spoke out to help others on how to fight for a PET scan, how to get your patient data when denied access, and how to advocate for yourself, among other self-taught and peer-to-peer honed skills. In 2018, Stacy launched her website, began blogging, and got social media traction when HIMSS appointed her a digital influencer.

Life Science

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Health IT implementation best practices

Healthcare IT News - Telehealth

MARCH 21, 2019

by November 01, 2018. From front line care delivery, including triage, clinical decision support and patient experience to back-office operations, such as billing and revenue cycle, algorithms and emerging technologies are already proving their value. by November 28, 2018. by September 05, 2018. Collection.

Health IT

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Dr. Burnout – The 2021 Medscape Physician Burnout & Suicide Report

Health Populi

FEBRUARY 1, 2021

By 2018, Medscape conducted a separate study from the Lifestyle report, titled the National Physician Burnout & Depression Report. In 2013, the issue of burnout was called out on the cover of the report, shown here with the question, “does burnout affect lifestyle?” Four in ten U.S.

Patient Experience

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What Person-Centered Interoperability Looks Like: Seqster

Health Populi

APRIL 6, 2022

step in the right direction” CBS News 8 San Diego covered a caregiver and cancer patient’s experience with a live shot of their thick binder, containing CDs with medical images and data from these various provider institutions laying on top of a pile of letters and lab test results.

Interoperability

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Safety in Health Care Ties Closely to Workforce Well-Being – Updates from Press Ganey and ECRI

Health Populi

APRIL 3, 2024

that people — both patients and the health care workforce — feel less safe, discussed in Safety in Healthcare 2024 from Press Ganey. It anchors all experiences — for patients and the workforce,” the report summarizes. “Safety is the foundation of healthcare.

Mental health

Mental health Patient Experience Nursing Healthcare IT

Sicker Consumers Are More Willing to Share Health Data

Health Populi

SEPTEMBER 27, 2018

People dealing with chronic conditions are keener to share personally-generated data than people that don’t have a chronic disease, Deloitte’s 2018 Survey of U.S> adults online in February and March 2018 for the study. > Health Care Consumers learned. Deloitte surveyed 4,530 U.S.

Health Data

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What the Latest Pew Consumer Data Means for #HIMSS18

Health Populi

MARCH 5, 2018

The median American uses 3 social networking platforms in 2018. Facebook is the primary platform for most Americans who use social media in 2018: two-thirds of U.S. adults age 18 and over in early January 2018 for this study. adults use Facebook, and 3 in 4 of them check in on a daily basis.

Digital Health

Digital Health Health Data Health IT Mobile Health

Re-Imagining Healthcare – a Lesson from Von Clausewitz in the Fog of War

Health Populi

APRIL 29, 2018

Governor Mark Leavitt, who held the post of Secretary of Health and Human Services under President Bush, offered this advice at the recent Liberation 2018 conference hosted by Medecision. Part 2: Design to Liberate Healthcare , published 19 April, 2018.

Medical Technology

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City of Hope advances cancer care with hybrid telehealth and in-person visits

Healthcare IT News - Telehealth

NOVEMBER 29, 2021

In 2018, it made strategic moves to more easily meet the needs of its patients and communities by investing in telehealth. "Since launching our app, we've been able to rapidly scale up our telehealth program both in terms of patients and providers using it and in terms of use-cases and modalities. MEETING THE CHALLENGE.

Telehealth

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How MedModular Fits Into the New Lower-Cost, High-Quality, Consumer-Enchanted Healthcare World

Health Populi

OCTOBER 5, 2018

trillion to national healthcare spending in 2018. This week, Kaiser Family Foundation published its 2018 study into employer-sponsored benefits, finding that the average cost is about $20,000 this year. trillion in 2018. The economic argument for the MedModular innovation in the U.S. is compelling. trillion a year.

Public Health

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Consumers Want Help With Health: Can Healthcare Providers Supply That Demand?

Health Populi

NOVEMBER 1, 2018

And maintaining good mental health and staying on-track with health goals come close to managing uncovered costs, Oliver Wyman’s 2018 consumer survey learned. But this time around, polling health-insured consumers in July 2018, Oliver Wyman perceives a change in consumers’ “willingness to try new kinds of health services.”

Telehealth

Telehealth Mobile Health Mental health Medicare

Healthcare Information In-Security Is the New Normal

Health Populi

APRIL 30, 2018

Three-fourths of healthcare providers experienced a data breach in 2017, according to the HIMSS 2018 Cybersecurity Survey. Only 41% of healthcare workers say they receive security training, a Forrester study learned in January 2018. The link will take you to the Request, and input will be accepted until 31 May 2018.

Health Data

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Improving the Health, Safety, and Longevity of the Warfighter

Healthcare IT News - Telehealth

JULY 13, 2020

As announced in October 2018, the Department of Defense will be ushering in remarkable changes to the way it does business, as well as how it will ensure the health, safety, and longevity of the modern warfighter both during active duty service and long after. Military Health System, serving more than 9.5

Patient Experience

Patient Experience EHR

Time To Travel And Wait In Health Care: The Opportunity For Self-Care At Home

Health Populi

FEBRUARY 26, 2019

An article published in Health Services Research in August 2018 talks about Trends in the Types of Usual Sources of Care: A Shift from People to Places or Nothing at All. Our homes are evolving into our health hubs — truly our “medical homes,” which have been formally defined as a primary care gatekeeper’s office.

Primary Care

Primary Care Telehealth Mobile Health Patient Experience

RPM reduces 30-day readmission rates by 50% at Lee Health

Healthcare IT News - Telehealth

FEBRUARY 6, 2024

He is scheduled to speak at the HIMSS24 Global Conference & Exhibition in a session entitled "Digital Care at Home That Improves Clinical and Patient Outcomes." "Our session will highlight that team structure will be important to first capture billing for the care rendered and elevate the patient experience and outcomes.

Patient Experience

Patient Experience Nursing Primary Care Connected Care

Surprise, Surprise: Most Americans Have Faced a “Surprise” Medical Bill

Health Populi

SEPTEMBER 4, 2018

adults 18 and over in August 2018. The findings reinforce what we know-we know about health care in America: that “It’s not just the uninsured – it’s also the cost of health care,” as Drew Altman of Kaiser Family Foundation wrote in Axios on 20 August 2018. The poll was conducted among 1,002 U.S.

Medical Billing

Medical Billing Pharmaceuticals Patient Experience

The Retail Health Battle Royale in the U.S. – A Week-Long Brainstorm, Day 2 of 5 – Amazon and One Medical

Health Populi

JULY 26, 2022

With PillPack, I wrote here in June 2018 that Amazon got 50 U.S. billion investment makes ONEM the third largest acquisition in Amazon’s portfolio, following Whole Foods at $13.7 bn and MGM Studios for $8.5 The PillPack (pharmacy) buy was $1 billion. State pharmacy licenses with the deal.

Primary Care

Primary Care BioTech Digital Health Medicare

Pharmacies Continue to Earn Consumer-Love

Health Populi

SEPTEMBER 11, 2018

Power’s 2018 ratings on U.S. Power notes that 2018 has been a spotlight year on the pharmacy business, especially related to Amazon’s acquisition of PillPack. Power mined 10,749 pharmacy customers who filled a prescription in the three months prior to the May-June 2018 survey. “U.S. For this research, J.D.

Pharmaceuticals

Pharmaceuticals Patient Experience

Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

Health Populi

MARCH 10, 2020

Use of wearable tech nearly halved, from 33% to 18%, between 2018 and 2020. Yet with that bullish supply side of digital health, there was a marked decline in peoples’ use of them in the past two years, found by Accenture in their latest health consumer survey, Digital is Transforming Health, So Why is Consumer Adoption Stalling?

Digital Health

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Most Consumers Are Interested in Using a Voice Assistant for Some Type of Health Care

Health Populi

OCTOBER 29, 2019

Health Populi’s Hot Points: The issue of privacy and voice assistants began to reach mass media in 2018 as smart speakers became popular holiday gifts; here’s a cautionary explanation from the University of Michigan published in November 2018 just-in-time for last year’s holiday shopping season.

HIPAA

HIPAA Mobile Health Digital Health Health Information

What’s next with Voice tech and seniors?

Aging in Place Technology Watch

AUGUST 3, 2020

In 2018, the emergence of voice technology was heralded by many as ‘magical’ and for older adults it was viewed (including by analysts) as enormously appealing and with high potential. Judging by the downloads of The Future of Voice First Technology and Older Adults 2018 , industry observers saw the potential.

Remote care

Remote care Telehealth Patient Experience Nursing

The Demand for Self-Care At-Home Will Grow Post-Pandemic – Insights from IRI

Health Populi

MAY 5, 2022

Wearing our health and wellness lens, IRI’s data has shown broad-based category growth for wellness supplements since 2018, with a 10% growth rate per annum. The third chart serves up examples of the manufacturers by category which IRI has divined exemplify winners in the post-COVID CPG marketplace.

Primary Care

Primary Care Mobile Health Public Health Health Technology

Cost and Convenience Underpin Patient Demands As Health Consumers

Health Populi

FEBRUARY 20, 2019

healthcare consumers 18 and over in November and December 2018. Health Populi’s Hot Points: Patients, now consumers and ultimately payors managing up to their deductible and out-of-pocket health care costs, are clearly seeking health care services on their terms — based on value and personal values.

Telehealth

Telehealth Interoperability Digital Health Patient Experience

#Engage4Health: How Patients Are Morphing Into Healthcare Consumers, for #HIMSS18

Health Populi

FEBRUARY 12, 2018

This blog appears today as part of a #HIMSS18 primer series for attendees, and the industry at large, to discuss major health IT issues that will help move health and healthcare delivery forward in 2018 – and beyond. Patients as Consumers: How Leading Providers are Digitally Transforming Patient Consults | #Engage4Health + #HIMSS18.

HIPAA

HIPAA Patient Experience EHR Health Information

How to Make Healthcare More Intelligent and Trustworthy: Accenture’s Digital Health Tech Vision 2018

On World Food Day 2018, Imagine A Chef Cooking for Patients

Webinars

Trending Sources

Retail Health Ends 2018 With Big Plans for 2019

Webinars

Healthcare Policies We Can Agree On: Pre-Existing Conditions, Drug Prices, and PillPack – the June 2018 KFF Health Tracking Poll

Mary Meeker on Healthcare in 2018: Connectivity, Consumerization, and Costs

What Would Healthcare Feel Like If It Acted Like Supermarkets – the 2018 Temkin Experience Ratings

The Digital Transformation of Patients – Update from Rock Health and Stanford

The Patient As Payor: Workers Covered by Employer Health Insurance Spend 11.5% of Household Incomes on Premiums and Deductibles

How Young People Are Using Digital Tools to Help Deal with Mental Health

The Biggest Opportunity for Sporting Goods is Consumers’ Physical Inactivity: Learning from McKinsey (with a personal nod to pickleball)

Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

The Top Pain Point in the Healthcare Consumer Experience is Money

'Sleeping giant' of telehealth awoke in 2020, and here's who rose to the challenge

Nudging Patients to Use EHRs: Moving Toward a Tipping Point for Consumer Health IT

Hospitals Work to Address Customer Experience Gap With Consumers, Kaufman Hall Finds

Home Is Where the Health Is, CareMore Health (And Most People) Believe

Medical Costs Are Consuming Americans’ Financial Health

Open Table for Health: Patients Are Online For Health Search and Physician Reviews

Going Digital for Health Is a New-Normal for Consumers

Mayo Clinic to use blockchain for hypertension clinical trial

The Evolution of a Patient Ambassador – Learning from Stacy Hurt

Health IT implementation best practices

Dr. Burnout – The 2021 Medscape Physician Burnout & Suicide Report

What Person-Centered Interoperability Looks Like: Seqster

Safety in Health Care Ties Closely to Workforce Well-Being – Updates from Press Ganey and ECRI

Sicker Consumers Are More Willing to Share Health Data

What the Latest Pew Consumer Data Means for #HIMSS18

Re-Imagining Healthcare – a Lesson from Von Clausewitz in the Fog of War

City of Hope advances cancer care with hybrid telehealth and in-person visits

How MedModular Fits Into the New Lower-Cost, High-Quality, Consumer-Enchanted Healthcare World

Consumers Want Help With Health: Can Healthcare Providers Supply That Demand?

Healthcare Information In-Security Is the New Normal

Improving the Health, Safety, and Longevity of the Warfighter

Time To Travel And Wait In Health Care: The Opportunity For Self-Care At Home

RPM reduces 30-day readmission rates by 50% at Lee Health

Surprise, Surprise: Most Americans Have Faced a “Surprise” Medical Bill

The Retail Health Battle Royale in the U.S. – A Week-Long Brainstorm, Day 2 of 5 – Amazon and One Medical

Pharmacies Continue to Earn Consumer-Love

Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

Most Consumers Are Interested in Using a Voice Assistant for Some Type of Health Care

What’s next with Voice tech and seniors?

The Demand for Self-Care At-Home Will Grow Post-Pandemic – Insights from IRI

Cost and Convenience Underpin Patient Demands As Health Consumers

#Engage4Health: How Patients Are Morphing Into Healthcare Consumers, for #HIMSS18

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