Health Populi

OCTOBER 22, 2021

trillion of health care spending in 2019; medical spending received 75% of the U.S. health care dollar. Health Populi’s Hot Points : Consider just the line item of “customer and patient services,” and one of all of our least-favorite patient experiences: the dreaded call center.

Patient Experience 436

Patient Experience Interoperability Nursing Connected Health 436

Health Populi

JULY 23, 2020

Statistically, this was an inverse-shift: In the previous year, the second quarter of 2019, 15% of telehealth encounters happened through a local physician’s practice, versus 46% in Q2 2020; and, In the second quarter of 2020, 41% of telehealth occurred through a telehealth company with a nationwide network of doctors, versus 13% in Q2 2020.

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Telehealth Mental health Patient Experience Public Health 340

Health Populi

JUNE 4, 2019

This means addressing the entire continuum of the patient/consumer journey across all touchpoints, leveraging platforms that consumers already use to live, work, play and learn.

Meaningful Use 174

Meaningful Use Leadership Telehealth Patient Experience 174

Health Populi

JANUARY 8, 2019

The rest of the CES story for 2019 is positive, Shelly optimistically continued. And so in the evolving health care ecosystem, as patients take on the roles of payor and clinical decision maker, technology-based solutions need to deliver enchanting experience, privacy by design , and empowering workflows.

Interoperability 197

Interoperability BioTech Mental health Nursing 197

Health Populi

OCTOBER 25, 2019

But we must and we will, a group of inspiring and inspired people who work across the health/care ecosystem affirmed this week in Dallas at the conference of Medecision Liberation 2019. Trust is a precursor for health engagement, and Lynn Hanessian and Cydney Roach of Edelman did a deep dive into the 2019 Edelman Trust Barometer.

Leadership 174

Leadership Mental health Patient Experience Life Science 174

Health Populi

SEPTEMBER 15, 2019

This week, Health 2.0 2019 will feature examples of all of these technologies and services. My focus will be on how these can be best designed and delivered to bolster self-care in this participatory health mode, to deliver on the Quadruple Aim. This is my lens as I enter this year’s annual Health 2.0

Digital Health 192

Digital Health HIPAA Nursing EHR 192

Health Populi

MARCH 2, 2021

The proportion of people tracking at least one health metric digitally was 38% in 2018 and grew to over one-half, 54%, in 2020. This and other studies have tracked consumers’ growing use of digital tech and wearables during the COVID-19 pandemic, and the 10% point growth from 2019 to 2020 is notable.

Digital Health 436

Digital Health Mental health Health Data Telemedicine 436

Health Populi

JANUARY 30, 2019

We’ve reached an inflection point on the demand side among consumers for digital health options, PwC suggests in their report on the New Health Economy coming of age. The report outlines health/care industry issues for 2019, with a strong focus on digital health.

Digital Health 265

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Health Populi

MARCH 25, 2025

This displays the shift from eating and dining out-of-home down and to the left to eating and dining at-home, from 2019 to 2023. The slide above is from my talk, and in this second graphic I focus in on the right side of the chart which illustrates granular data from the American Time Use Survey.

Mental health 156

Mental health Public Health Patient Experience Connected Health 156

Health Populi

MARCH 10, 2020

Consumers’ most trusted stewards of health care trust are health care professionals — hospitals doctors, pharmacies/pharmacists, and labs. But even trust in the most trusted steward, my doctor, eroded between 2019 and 2020. Three-fourths of U.S. consumers were also uncomfortable with the idea of machine learning.

Digital Health 348

Digital Health Health Data HIPAA Mental health 348

Health Populi

FEBRUARY 12, 2019

Just as we experienced “e-business” departments blurring into ecommerce and everyday business processes, so is “telehealth” morphing into, simply, health care delivery as one of many channels and platforms. ” This is the goal of UX and service design in health care, long overdue in the industry.

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Health Populi

JANUARY 17, 2019

The post A Smarter Home for Healthy Living at CES 2019… and a nod to Microsoft appeared first on HealthPopuli.com. It won’t be a total solution to the significant housing/wage gap in greater Seattle, but should inspire more creative solutions to this problem which other tech-rich communities also share.

Mental health 176

Mental health Primary Care Public Health Medical Technology 176

Health Populi

APRIL 21, 2021

TripleTree expects a “domino effect from virtual health adoption that will drive waves of demand across areas that complement virtual health and address other vulnerabilities exposed by COVID-19,” the report forecasts. In 2019, J.D. Power found that only 10% of health consumers had been using telehealth services.

Telehealth 390

Telehealth Public Health Life Science Primary Care 390

Health Populi

JANUARY 20, 2019

I have, at CES 2019, when I sat down with Sean Carney, Chief Designer at Philips. It’s well-known that Philips has been firmly focused on health and health care, covering both clinical/professional healthcare as well as personal health for self-care.

Patient Experience 242

Patient Experience Digital Health Leadership Medical Technology 242

Health Populi

AUGUST 18, 2020

This year, the five pillars include: The “I” in Experience. Note how the top line of the 2020 forecast “networks” into the 2019 trends. The Dilemma of Smart Things. Robots in the Wild, and, Innovation DNA.

Health Technology 406

Health Technology Digital Health Public Health Patient Experience 406

Health Populi

OCTOBER 21, 2019

Osler had been a strong advocate for the physician-patient conversation to inform the doctor’s diagnostic acumen and improve patient outcomes. The post Listening to Osler Listening to the Patient – Liberating Health Care at Medecision Liberation 2019 appeared first on HealthPopuli.com.

Mental health 120

Mental health Patient Experience Connected Health Health IT 120

Health Populi

SEPTEMBER 10, 2019

Being Philips, what underpins that quality and experience is technology; Philips explored telehealth, AI, digital health records (DHRs), and other digital health tools that can engage patients. Older people, in particular, would be more likely to use digital health tools if their clinicians recommend these technologies.

Interoperability 228

Interoperability Digital Health Patient Experience Health Data 228

Health Populi

FEBRUARY 11, 2020

doctors are using digital health tools in patient care, with quickening adoption of telehealth and remote monitoring technology, according to a study from the American Medical Association (AMA). This survey, conducted in 2019 among 1,359 U.S. Readings are visible to patients and transmitted to the physician’s office.

Digital Health 256

Digital Health Telehealth Remote care Primary Care 256

Health Populi

FEBRUARY 20, 2019

We weren’t surprised to note that younger patients took advantage of retail clinics and other on-demand channels for health care, older people, too, have been willing to use sites other than doctor’s offices and hospital clinics to receive health care services.

Telehealth 288

Telehealth Interoperability Digital Health Patient Experience 288

Health Populi

FEBRUARY 9, 2021

See that their home is a one-story design in the connected health neighborhood, a good choice for a couple seeking to age well in their home without stairs. These three scenarios, and Philips’ usual work-flow, involves a lot of design research, which I’ve discussed previously here on Health Populi. Take George and Audrey.

Digital Health 361

Digital Health Public Health Connected Health Telehealth 361

Health Populi

APRIL 1, 2024

.” Health Populi’s Hot Points: This last graphic includes three data points illustrating that consumers have been shifting their payment behavior online and via digital formats since 2019.

Medical Billing 218

Medical Billing Patient Experience Connected Health 218

Health Populi

JUNE 10, 2019

Social, mobile, analytics and the cloud now underpin the health care industry. We’ve been SMAC’ed, and Accenture’s Digital Health Tech Vision 2019 believes we’re in a post-digital era ripe with opportunity.

Digital Health 247

Digital Health Mental health eHealth mHealth 247

Health Populi

OCTOBER 29, 2019

But over one-half of consumers would like to access a voice assistant for some aspect of their health care, according to a study from Orbita and Voicebot , Voice Assistant Consumer Adoption in Healthcare. adults 18 and over in September 2019. In 2019, few health care providers have adopted voice assistants into their workflows.

HIPAA 174

HIPAA Mobile Health Digital Health Health Information 174

Health Populi

JUNE 6, 2019

rural residents’ access to broadband at home continues to lag behind urban and suburban dwellers, the Pew Research Group noted in a May 2019 research note on Americans’ use of technology. In the U.S.,

Telehealth 225

Telehealth Health Information Primary Care mHealth 225

Health Populi

OCTOBER 15, 2019

consumers age 18 and over in August and September 2019. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. Healthcare Consumer Experience Study. Survata conducted the study for Cedar among 1,607 online U.S.

Medical Billing 243

Medical Billing Life Science Medicare Pharmaceuticals 243

Health Populi

JULY 25, 2022

The pandemic has seen many health consumers’ growing adoption of remote health tracking (say, blood glucose or blood pressure devices), smartwatches coupled with health apps, connected fitness, and sleep — now seen by mainstream consumers as a key ingredient to overall health and wellbeing.

Digital Health 317

Digital Health Mental health Telehealth Nursing 317

Health Populi

JUNE 10, 2020

Philips, recently named as one of the largest Fortune Global Companies in 2020 (#385, up 46 spots and ranking in the top 10 largest public health care companies in the world), has been working globally with health systems since the emergence of the coronavirus in Wuhan, China in 2019. equipment and hardware).

Connected Care 374

Connected Care Digital Health Telehealth Public Health 374

Health Populi

FEBRUARY 1, 2019

In addition to nutrition and good food, positive relationships, clean air and water, and the basic needs that bolster whole health, technology is playing a growing role to help us manage health at home. Exploring Philips’ CES 2019 updates, Roy told me the group has the bold, overarching mission to improve peoples’ lives.

Digital Health 189

Digital Health Telehealth Patient Experience Health Technology 189

Health Populi

JUNE 22, 2020

I’ll be midwifing a panel this afternoon at 440 pm Eastern time, initially focused on how health care can garner patient loyalty. That theme was given to us in the fourth quarter of 2019, when initial planning for ATA 2020 had begun. What a difference a few months make.

Telehealth 177

Telehealth Patient Experience Telemedicine Connected Health 177

Health Populi

NOVEMBER 12, 2019

Health Populi’s Hot Points: When PatientsLikeMe was acquired by UnitedHealthcare earlier this year, my friends-in-health-tech Susannah Fox, Lisa Suennen and I wrote a response to the acquisition and situation on each of our blogs, and on Medium. Here’s the link to our post here on Health Populi, from July 1, 2019.

BioTech 166

BioTech Medical Billing HIPAA Health Information 166

Health Populi

AUGUST 22, 2019

As patients continue to morph into health care payers, they’re increasingly expecting value-for-money, transparency, and customer experiences that show respect, bolster trust, and deliver quality services. Is that so much to ask from health care providers? Here are the 2019 scores for each consumerism metric.

Patient Experience 168

Patient Experience Connected Health Digital Health Telehealth 168

Health Populi

JANUARY 7, 2019

For more hard-core athletes, CES 2019 features an eSports area with all flavors of digital sports from golf to hockey and tennis. The Lumen connects to a smartphone app which guides the user’s breathing. On the pragmatic side, the watch also delivers messaging and heartbeats per minute, along with calories burned.

Digital Health 180

Digital Health Medicare Public Health Primary Care 180

Health Populi

JULY 16, 2019

Of the $401 billion that will flow through retailers for consumer technology products, many of the fastest-emerging categories will play a role as platforms for health and medical care at home and in wearable tech. Consumer Technology Sales and Forecasts, July 2019 , from the Consumer Technology Association (CTA).

Digital Health 168

Digital Health mHealth Mobile Health Mental health 168

Health Populi

JUNE 6, 2022

In 2019, Find Care expanded services for consumers to manage chronic health conditions addressing asthma, COPD, and diabetes. In pre-pandemic times, family and friends were lifelines for patients undergoing treatments and grappling with a life-changing disease,” BDO observes at the end of the report.

Mental health 156

Mental health Digital Health Patient Experience Connected Health 156

Healthcare IT News - Telehealth

APRIL 14, 2021

"At the beginning of 2019, I set out to find a more complete platform that had the ability to leverage artificial intelligence and machine learning to help us detect deterioration and enable intervention at scale." That's when Oliver started talking with AI-powered remote patient monitoring technology vendor Current Health.

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Remote care Patient Experience Healthcare IT Connected Health 161

Health Populi

AUGUST 7, 2019

We’d been trying to schedule meeting up to do a live podcast since February, and we finally got our mutual acts together on 6th August 2019. Marc Iskowitz, Executive Editor of MM&M, warmly welcomed me to the Haymarket Media soundproof studio in New York City yesterday.

Pharmaceuticals 136

Pharmaceuticals Patient Experience Connected Health Mental health 136

Health Populi

MARCH 1, 2022

consumers’ demand for voice assistants’ support in health care. Note that in 2019, 7.5% of people had used a voice assistant for their health, rising to 21.0% Furthermore, interest among people wanting to use voice tech in their health care rose from 51.9% in 2019 to 56.0% Voicebot.ai

Telehealth 156

Telehealth Medical Technology Patient Experience Connected Health 156