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Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Health Populi

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. The post Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

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Think Quintuple Aim This Week at #HIMSS25

Health Populi

As HIMSS 2025, the largest annual conference on health information and innovation meets up in Las Vegas this week, we can peek into what’s on the organization’s CEO’s mind leading up to the meeting in this conversation between Hal Wolf, CEO of HIMSS, and Gil Bashe, Managing Director of FINN Partners. Reduce per capita costs.

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A Health Consumer Bill of Rights: Assuring Affordability, Access, Autonomy, and Equity

Health Populi

That’s the mantra coming out of this week’s annual Capitol Conference convened by the National Association of Benefits and Insurance Professionals (NABIP). health economy includes employers, unions, public sector plans and other groups as well as the Patient as Payor — thus prompting NABIP’s Bill of Rights.

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U.S. Health Care in 2025 Requires Scenario Planning: The Uncertainties That Inspire DIY Healthcare

Health Populi

.” Health Populi’s Hot Points : Exactly one year ago, I constructed the scenarios illustrated in the last graphic in advance of a panel I led at the annual AHIP conference — focused on consumers and the future of health care in the U.S. collective, community-driven versus individualistic.

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Seeing Health/Care Everywhere at CES 2025: My Preview for #CES2025

Health Populi

At CES 2025, I’ll be updating my environmental analysis of consumer-facing health tech in the categories shown in my chart here: tracking food, weight, activity, sleep, safety, kitchens and cooking, heart functions, mental health, gait, home care, cars and mobility, and bathrooms.

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Consumers Are So Over Their Paper Chase in Health Care Payments

Health Populi

That’s twice as many patients who would prefer to pay their health care bills on doctor’s or provider’s websites versus online through their health plan’s website (19%). That garners only 5% of patients’ preferences. The financial lives of patients in America continues to play out in U.S.

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From Evolution to Innovation, from Health Care to Health: How Health Plans With Collaborators Are Re-Defining the Industry

Health Populi

Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment. Patients and health plan members continue evolving into medical bill payers, with their homes and budgets baked into the concept.