Healthcare IT Today
MAY 28, 2024
I recently was able to attend the Qualtrics X4 conference that’s focused on collecting and using data to improve the patient experience. It’s always a fun event to attend because many conferences just talk about patient experience anecdotally and in generalities.
Healthcare IT Today
MARCH 14, 2022
The term “consumer experience” has become more prevalent in healthcare over the past couple of years. Many Health IT companies and organizations use the term interchangeably with “patient experience”. That is a mistake according to an expert panel at the 2022 HIMSS conference. The two are not the same.
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Health Populi
JUNE 10, 2024
Health access is a key factor for patient experience from appointment scheduling in a timely manner to “feeling” embraced by the health system in terms of health equity and access to contemporary protocols. Confronting and addressing access and health equity. Growing design thinking for health and health care.
Healthcare IT Today
APRIL 21, 2023
Furthermore, Intermountain Health wants to build customer preferences into each individual’s record so that every caregiver the patient meets with understands fully what they need and where they are on their patient journey. Qualtrics covered travel and expenses for Healthcare Scene to attend the conference.
Health Populi
AUGUST 23, 2021
Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. The post Why Is So Much “Patient Experience” Effort Focused on Financial Experience?
Healthcare IT Today
OCTOBER 28, 2024
As I said in my previous writeup at an EHR user conference, I believe there’s no way for the culture of a company not to appear at their user conference. Here’s a quick summary of some of the announcements made at the eClinicalWorks conference along with some of our own commentary on what was said and shared.
Digital Health
MAY 28, 2018
This week I had the pleasure to give a talk about big data/AI and digital health (buzzword bingo alert) at the Stanford Big Data in Precision Health Conference in Palo Alto. While most of the very interesting speakers spoke about technology and fascinating uses for data, I chose to take a somewhat different tack and […].
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