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Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

Health Populi

Prioritizing the digital health experience, with financial health baked into the front-end and not just the back-end bill payment and ex post facto EOB from the health plan will help reverse this era of eroding trust between patient and hospital.

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Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. 50% want clearer, easier-to-understand medical bills.

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Will Trade Data for (Cheaper) Health Care – USC’s View of the Future

Health Populi

health care system. As such, American health consumers are wrestling with sticker shock from surgical procedures, surprise medical bills weeks after leaving the hospital, and the cost of prescription drugs — whether six-figure oncology therapies or essential medicines like insulin and EpiPens.

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Most Workers and their Employers Want to Receive Digital Healthcare On-Demand

Health Populi

This is particularly true for health care in America, where workers have traded off wages for health care coverage for over a decade. Concerns about coverage for pre-existing conditions, the cost of medicines, and avoiding surprise medical bills are top-of-mind for Americans in this politically-charged year in the U.S.

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Outpatient is the New Inpatient – The Future of Hospitals in America

Health Populi

This is key for serving patients’ — now health care payors’ — need for primary care, mental health bundled into that on-ramp visit, and prevention to stay the heck out of the more expensive inpatient setting that has been the core business of The Hospital.

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Consumers Are So Over Their Paper Chase in Health Care Payments

Health Populi

That’s twice as many patients who would prefer to pay their health care bills on doctor’s or provider’s websites versus online through their health plan’s website (19%). Mailing a paper check? That garners only 5% of patients’ preferences.

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Health Care Finance Leaders Look to Cut Costs and Improve Patients’ Financial Experience — Think AI and Venmo

Health Populi

Another way to reduce costs of administration in health care operations is to move from paper to electronic formats — long overdue in the eyes of patients who are increasingly dealing with medical bill paying as payers for out-of-pocket expenses. AI can help here, too.