Connected Health, Medical Billing and Patient Experience

Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

Health Populi

FEBRUARY 24, 2020

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. Health Populi’s Hot Points: The HIMSS-CCM research focused on “digital patient experience.”

Medical Billing

Medical Billing Digital Health Patient Experience Life Science

Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

OCTOBER 15, 2019

These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. Healthcare Consumer Experience Study.

Medical Billing

Medical Billing Life Science Medicare Pharmaceuticals

Health Care Finance Leaders Look to Cut Costs and Improve Patients’ Financial Experience — Think AI and Venmo

Health Populi

OCTOBER 17, 2023

.” And across all technologies assessed in this study, it was AI and machine learning that the health care finance execs pointed to as a top-three investment priority, followed by improving the patient experience (among 37%), and automating business processes (32%). Bank explained in the report. AI can help here, too.

Medical Billing

Medical Billing Patient Experience Connected Health

Telehealth and Virtual Care Are Melting Into “Just” Health Care at HIMSS19

Health Populi

FEBRUARY 12, 2019

Several factors underpin the adoption of telehealth in 2019: Consumers’ demand for accessible, lower-cost health care services as people face greater financial responsibility for paying the medical bill (via high-deductible health plans and greater out-of-pocket costs for co-payments).

Telehealth

Telehealth EMR Medical Billing Mental health

Consumers Are So Over Their Paper Chase in Health Care Payments

Health Populi

APRIL 1, 2024

That’s twice as many patients who would prefer to pay their health care bills on doctor’s or provider’s websites versus online through their health plan’s website (19%). That garners only 5% of patients’ preferences. Mailing a paper check?

Medical Billing

Medical Billing Patient Experience Connected Health

Consumers’ Growing Use of Portals and Apps: People Embracing Their Patient Journeys

Health Populi

OCTOBER 26, 2023

Krush explained the importance of any digital front door in health care covering the entire patient journey, from initial awareness of symptoms and appointment scheduling to filling prescriptions, obtaining referrals, dealing with medical bills and asking general questions.

Medical Billing

Medical Billing Health Information EHR Health IT

From Evolution to Innovation, from Health Care to Health: How Health Plans With Collaborators Are Re-Defining the Industry

Health Populi

FEBRUARY 4, 2024

As a constant observer and advisor across the health/care ecosystem, for me the concept of a “health plan” in the U.S. Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment.

Primary Care

Primary Care Medicare Medical Billing Public Health

A Portrait of the Health Consumer as Confused, Cost-Challenged, and Out of Control

Health Populi

JULY 28, 2019

Data illustrating that “paradox” is shown in the second chart: while 78% percent of patients told Maestro Health their health care experience is positive, 69% feel they lack control over their patient journey. Quality health care in America is too expensive, 79% of consumers said.

Telehealth

Telehealth Medical Billing Health Policy Digital Health

3 in 4 U.S. Patients Say the Healthcare System is Broken — But Technology Can Help

Health Populi

NOVEMBER 18, 2024

Note that patients falling into all four of these segments believe, in the words of Lavidge, that, “companies developing health care technology care more about making money than helping patients…All patients worry that a single medical bill could severely impact their financial security.”

Nursing

Nursing Primary Care Medical Billing Public Health

Jasper, Scaling a Human Touch for People Dealing with Cancer, Now With Walgreens

Health Populi

JUNE 6, 2022

And they have helped people co-create health outcomes as quantified in the cancer care experience slide shown here. Individuals and their families are overwhelmed with the information, tasks, steep medical bills and the ‘unknown’ that cancer brings and are trying to manage everything with limited to no support.

Mental health

Mental health Digital Health Patient Experience Connected Health

Patients-As-Health Care Payers Define What a Digital Front Door Looks Like

Health Populi

JUNE 6, 2023

What do people want from digital transformation for their health care experiences? Health Populi’s Hot Points : As Experian puts the situation and experience-gap, “the cost conversation continues.”

Medical Billing

Medical Billing Telehealth Digital Health Medicare

A Vote for Telehealth is a Vote for American Patients’ and Doctors’ Well-Being

Health Populi

APRIL 12, 2024

Patients-as-consumers increasingly expect retail-enchanting service levels from health care – especially as patients pay medical bills increasingly out-of-pocket. Convenience isn’t just a nice-to-have: it has economic ROI.

Telehealth

Telehealth Mental health Public Health Medical Billing

Will Technology Cure Americans’ Health Care System Ills? Considering Google and Ascension Health’s Data Deal

Health Populi

NOVEMBER 12, 2019

What’s underneath that macro “healthcare” index number of 67 is a precipitous decline in the past year for Americans’ trust in hospitals, compared with biotech, pharma, consumer healthcare, and even health insurance — all of which grew in trust between 2018 and 2019, but not so with the hospital segment of U.S.

BioTech

BioTech Medical Billing HIPAA Health Information

Design, Empathy and Ethics Come to Healthcare: HXD

Health Populi

JUNE 26, 2018

Julie discussed the Cleveland Clinic’s project on designing a better medical bill, detailing the organization’s design thinking on the inpatient journey and commitment to patient-centered care.

Medical Billing

Medical Billing Public Health Patient Experience Connected Health

When Household Economics Blur with Health, Technology and Trust – Health Populi’s 2023 TrendCast

Health Populi

DECEMBER 22, 2022

Most patients have experienced frustrations – in the designer’s parlance, “friction” – when seeking routine care as well as during a routine medical appointment. Clearly, patients’ experiences as consumers of healthcare lack the service levels they expect as payors based on this MITRE-Harris Poll.

Health Technology

Health Technology Mental health Digital Health Primary Care

Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

Health Populi

NOVEMBER 5, 2019

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. On the demand side of U.S.

Mental health

Mental health Medical Billing Medical Technology Pharmaceuticals

The Rough Guide to Health/Care Consumers in 2025: The 2025 Health Populi TrendCast

Health Populi

DECEMBER 20, 2024

While not every aspect of medical care is shoppable, many factors are research-able and in doing so, bolsters a persons health literacy and empowerment.

Mental health

Mental health Digital Health Medicare Health Policy

In 2020, PwC Expects Consumers to Grow DIY Healthcare Muscles As Medical Prices Increase

Health Populi

DECEMBER 11, 2019

Partnering, too, will be important on the road to digitization in health care across the three industry segments. specialty medicines), and people expect greater levels of retail-enhanced service from health care providers, plans, and pharma companies.

Life Science

Life Science Medical Billing Health Data Primary Care

Gail Phillips: My journey to the Society for Participatory Medicine

Society for Participatory Medicine

DECEMBER 26, 2018

I was very fortunate to have attended the Society for Participatory Medicine’s (SPM) Second Annual Conference , in partnership with the Connected Health Alliance Conference, at Boston’s Seaport World Trade Center on October 17, 2018. I was always concerned and in-tune with the patient experience. Join SPM here.

Medical Billing

Medical Billing Patient Experience Connected Health Nursing

Connected Health Pulse

Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

Patients Growing Health Consumer Muscles Expect Digital Services

Trending Sources

Health Care Finance Leaders Look to Cut Costs and Improve Patients’ Financial Experience — Think AI and Venmo

Telehealth and Virtual Care Are Melting Into “Just” Health Care at HIMSS19

Consumers Are So Over Their Paper Chase in Health Care Payments

Consumers’ Growing Use of Portals and Apps: People Embracing Their Patient Journeys

From Evolution to Innovation, from Health Care to Health: How Health Plans With Collaborators Are Re-Defining the Industry

A Portrait of the Health Consumer as Confused, Cost-Challenged, and Out of Control

3 in 4 U.S. Patients Say the Healthcare System is Broken — But Technology Can Help

Jasper, Scaling a Human Touch for People Dealing with Cancer, Now With Walgreens

Patients-As-Health Care Payers Define What a Digital Front Door Looks Like

A Vote for Telehealth is a Vote for American Patients’ and Doctors’ Well-Being

Will Technology Cure Americans’ Health Care System Ills? Considering Google and Ascension Health’s Data Deal

Design, Empathy and Ethics Come to Healthcare: HXD

When Household Economics Blur with Health, Technology and Trust – Health Populi’s 2023 TrendCast

Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

The Rough Guide to Health/Care Consumers in 2025: The 2025 Health Populi TrendCast

In 2020, PwC Expects Consumers to Grow DIY Healthcare Muscles As Medical Prices Increase

Gail Phillips: My journey to the Society for Participatory Medicine

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