Remove Connected Health Remove Medical Billing Remove Patient Experience
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Tools for Paying Medical Bills Don’t Help Health Consumers Manage Their Financial Health

Health Populi

There’s a gap between the supply of digital health tools that hospitals and health systems offer patients, and what patients-as-consumers need for overall health and wellbeing. Health Populi’s Hot Points: The HIMSS-CCM research focused on “digital patient experience.”

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Health Care Finance Leaders Look to Cut Costs and Improve Patients’ Financial Experience — Think AI and Venmo

Health Populi

.” And across all technologies assessed in this study, it was AI and machine learning that the health care finance execs pointed to as a top-three investment priority, followed by improving the patient experience (among 37%), and automating business processes (32%). Bank explained in the report. AI can help here, too.

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Consumers Are So Over Their Paper Chase in Health Care Payments

Health Populi

That’s twice as many patients who would prefer to pay their health care bills on doctor’s or provider’s websites versus online through their health plan’s website (19%). That garners only 5% of patients’ preferences. Mailing a paper check?

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3 in 4 U.S. Patients Say the Healthcare System is Broken — But Technology Can Help

Health Populi

Note that patients falling into all four of these segments believe, in the words of Lavidge, that, “companies developing health care technology care more about making money than helping patients…All patients worry that a single medical bill could severely impact their financial security.”

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Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. Healthcare Consumer Experience Study.

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Consumers’ Growing Use of Portals and Apps: People Embracing Their Patient Journeys

Health Populi

Krush explained the importance of any digital front door in health care covering the entire patient journey, from initial awareness of symptoms and appointment scheduling to filling prescriptions, obtaining referrals, dealing with medical bills and asking general questions.

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Patients-As-Health Care Payers Define What a Digital Front Door Looks Like

Health Populi

What do people want from digital transformation for their health care experiences? Health Populi’s Hot Points : As Experian puts the situation and experience-gap, “the cost conversation continues.”