The ROI on Patient Experience = Loyalty, Trust and Revenue – Listening to Accenture
Health Populi
JUNE 4, 2024
The bottom-line here: “trusters” are 6x more likely to stay with a provider, and subsequently voting with their feet to stay with that organization, would be more likely to recommend the provider (or plan) to peers and family which kicks off a flywheel of trust and loyalty that benefits all involved in the experience.
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