Connected Health, Patient Experience and Study

Clinician Burnout – Lessons from BDO’s Clinician Experience Survey for Patient Experience and Primary Care

Health Populi

OCTOBER 30, 2023

T he 2023 BDO Clinician Experience Survey “takes on” clinician burnout, connecting the strategic dots between the clinician experience and the patient experience. Clinicians’ feeling burnout is the top morale challenge facing U.S.

Primary Care

Primary Care Patient Experience EHR Health Data

The ROI on Patient Experience = Loyalty, Trust and Revenue – Listening to Accenture

Health Populi

JUNE 4, 2024

That ease-of-use is code for providers who are easy to work with, noted by virtually all — 99% — of consumers in the Accenture study. Looking at payers, member-consumers seek seamless experiences and more easy-to-work-with patient-flows that ensure retention and loyalty to the plan.

Patient Experience

Patient Experience Digital Health EHR Telehealth

Telehealth Platforms: Building Blocks for Omnichannel, Networked Healthcare

Health Populi

JULY 23, 2020

Parks Associates fielded this study the second half of May 2020, surveying 5,008 heads-of-broadband households balancing the sample of respondents for age, gender, income, and education. Health Populi’s Hot Points: Familiarity with virtual care breeds demand, based on the Parks Associates study.

Telehealth

Telehealth Mental health Patient Experience Public Health

Physicians More Bullish On the Benefits of Digital Tools for Patient Care, the AMA Tells Us

Health Populi

SEPTEMBER 16, 2022

Most doctors see the advantages of digital health tools like telehealth, consumers’ access to their health information, and point-of-care workflow solutions, the American Medical Association found in a survey of 1300 physicians, published in September 2022. Note that #2 and #3 were new questions added to the 2022 study wave].

Digital Health

Digital Health Remote care Nursing EHR

A guide to connected health device and remote patient monitoring vendors

Healthcare IT News - Telehealth

MAY 6, 2020

In an age when nearly everyone is digitally connected in some way – even many senior citizens, who are often characterized as technophobic – it only makes sense that the healthcare industry is seeing a lot of connected health devices and remote patient monitoring (RPM) technologies.

Connected Health

Connected Health Telehealth Pharmaceuticals EHR

“Complexity is Profitable” in U.S. Healthcare – How to Save a Quarter-Trillion Dollars

Health Populi

OCTOBER 22, 2021

Health Populi’s Hot Points : Consider just the line item of “customer and patient services,” and one of all of our least-favorite patient experiences: the dreaded call center. This last graphic from the McKinsey report illustrates the pain points for patients engaging with payers’ call centers.

Patient Experience

Patient Experience Interoperability Nursing Connected Health

Empathy Is As Important as the Medical Treatment – the 2021 Accenture Health Experience As Backdrop to HIMSS 2021

Health Populi

AUGUST 9, 2021

Kaveh Safavi, Accenture’s Senior Managing Director, Consulting, Global Health will discuss these results at #HIMSS21 on 10th August. health citizens’ minds, making people more aware of the value of their health data, privacy and security aspects. Finally, trust was the fourth aspect on U.S.

Life Science

Life Science Patient Experience Digital Health Health Data

A New Era of Virtual Care Has Begun, Accenture Finds

Health Populi

JULY 20, 2020

Patients perceived care was at least as good or better than traditional face-to-face encounters, and. Virtual care bolstered ongoing clinical trials, a large focus of this study. We’re calling it Consumer Directed Virtual Care.”.

Telehealth

Telehealth Mobile Health Pharmaceuticals Public Health

“My Doctor’s Office” Should Accept Wearable Tech Health Data, Most Patients Say

Health Populi

NOVEMBER 1, 2023

Unique to this study is the patient sample polled: Software Advice surveyed 876 patients in September 2023 to gauge their perspectives on wearable tech and health. ” Software Advice wondered.

Health Data

Health Data EHR Digital Health Health Technology

Telehealth Use Among Older Americans: Growing Interest, Remaining Concerns

Health Populi

AUGUST 25, 2020

Among these visits, 76% were with a primary care provider, 32% with a specialty care provider, and 18% with a mental health provider, the study found. Most older patients who had a telehealth visit perceived the quality of an office visit was higher (56%) and offered better communication opportunity with the clinician (54%).

Telehealth

Telehealth Primary Care Mental health Telemedicine

The Digital Transformation of Patients – Update from Rock Health and Stanford

Health Populi

MARCH 2, 2021

Rock Health and Stanford commissioned an online survey among 7,980 U.S. adults from early September to early October 2020 to gauge peoples’ interest in and utilization of digital health tools and telehealth. Can Google grow health-trust as they, too, expand their desired footprint in health care?

Digital Health

Digital Health Mental health Health Data Telemedicine

Doctors’ Recommendations Are Top Motivators for Consumers Who Buy Digital Health Devices: Trust and Health

Health Populi

OCTOBER 30, 2024

Most consumers using digital health devices felt more trust in the technology when coupled with doctors’ office reviews — another lens on the importance of trust-equity between patients and physicians. For the study, Propel Software engaged Talker Research to conduct a survey among 2,000 U.S.

Digital Health

Digital Health Connected Health HIPAA Nursing

Three in Five People 50+ in the US Will Likely Use Telehealth In the Future – An Update from AARP

Health Populi

MAY 10, 2022

The study polled U.S. “It appears that telehealth is likely to continue to remain an important tool in the health care delivery tool kit — at least for those with computers and high-speed internet access,” the AARP report concludes with a caveat about connectivity/broadband access.

Telehealth

Telehealth Mental health Public Health Medicare

Health Consumers Expect Healthcare to be Digital (and Secure), Philips Future Health Index Finds

Health Populi

SEPTEMBER 10, 2019

Being Philips, what underpins that quality and experience is technology; Philips explored telehealth, AI, digital health records (DHRs), and other digital health tools that can engage patients. 84% of consumers with access to personal electronic health data want their health care professionals to have access, as well.

Interoperability

Interoperability Digital Health Patient Experience Health Data

Physicians Lean In to Digital Health, Especially Telehealth and Remote Monitoring

Health Populi

FEBRUARY 11, 2020

doctors are using digital health tools in patient care, with quickening adoption of telehealth and remote monitoring technology, according to a study from the American Medical Association (AMA). Adoption of digital tools has grown across physicians of all ages, specialty, and gender across all technologies studied.

Digital Health

Digital Health Telehealth Remote care Primary Care

Hospitals Work to Address Customer Experience Gap With Consumers, Kaufman Hall Finds

Health Populi

JUNE 25, 2018

Plans and roll-outs are in progress for facility way finding support, reducing office wait times, and real-time patient feedback loops. Health care costs are a key issue for patients and healthcare consumers in 2018, for both personal households and as a mid-term election hot-button.

Nursing

Nursing Patient Experience Telehealth Connected Health

Health Care Finance Leaders Look to Cut Costs and Improve Patients’ Financial Experience — Think AI and Venmo

Health Populi

OCTOBER 17, 2023

One half-of health care financial leaders plan to invest in technology to cut costs — and most believe that AI has the potential to re-define the entire finance function as they look to Leading the transformation, a study conducted by U.S. health finance leaders thinking about emerging technologies. Bank among U.S.

Medical Billing

Medical Billing Patient Experience Connected Health

Going Digital for Health Is a New-Normal for Consumers

Health Populi

SEPTEMBER 6, 2018

While Millennials are more likely to current use digital health tools compared with older Americans, Seniors’ killer-app for digital health is ePrescribing, refilling prescriptions, used by nearly one-half of older people. This is roughly equal to patients across all age cohorts in the study.

Digital Health

Digital Health Telehealth Connected Care Health Information

Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

OCTOBER 15, 2019

Patients’ experiences with the health care industry fall short of their interactions with other industries — namely online retail, online banking and online travel, a new survey from Cedar, a payments company, learned. Survata conducted the study for Cedar among 1,607 online U.S.

Medical Billing

Medical Billing Life Science Medicare Pharmaceuticals

Connecting Health Data: Powering Clinical Research, Patient Engagement Programs and More

Healthcare IT Today

AUGUST 1, 2024

Streamline data acquisition to fuel maternal health research 4YouandMe, a non-profit organization with a global mission to alleviate the burden of chronic disease on underserved populations, lacked comprehensive data on large populations of pregnant patients for its BUMP study. at multiple parts of the study.

Health Data

Health Data Connected Health Digital Health Telemedicine

Partnering Up in the Health Care Ecosystem to Drive Transformation – for Organizations and Health Consumers Alike

Health Populi

AUGUST 22, 2022

Health Populi’s Hot Points: With even less capital and equity participation, partners can develop alliances via contracts to, say, co-brand a health plan or develop a population health program with consumer engagement through self-care, the bottom of McKinsey’s graphic just above illustrates.

Life Science

Life Science Primary Care Patient Experience Health Data

The Latest Health Technology Vision and Consumer Behavior Insights From Accenture

Health Populi

AUGUST 18, 2020

On the Consumer Goods & Services part of Accenture comes their latest wave (7) of research into people continue to be shaped by their experience in the age of the coronavirus. While this study targets the consumer goods industry, there is much for health care to glean from the findings.

Health Technology

Health Technology Digital Health Public Health Patient Experience

Health-Tech at the Holidays: 2024 Consumer Health-Tech Trends Under the Tree

Health Populi

DECEMBER 16, 2024

adults plans to purchase at least one health and wellness digital health technology product to gift during the winter 2024 holiday season, according to the 2024 Consumer Technology Holiday Purchase Patterns study served up by CTA, the Consumer Technology Association — aka the annual host of CES. One in two U.S.

Digital Health

Digital Health Health Technology Medical Technology Patient Experience

Cost and Convenience Underpin Patient Demands As Health Consumers

Health Populi

FEBRUARY 20, 2019

Across generations, from younger to older patients, cost, transparency and convenience drive consumer satisfaction, Accenture’s latest health consumer survey found. have chosen to use a non-traditional health care setting. ” For this study, Accenture polled 2,338 U.S.

Telehealth

Telehealth Interoperability Digital Health Patient Experience

How Young People Are Using Digital Tools to Help Deal with Mental Health

Health Populi

MARCH 17, 2021

The bar chart from Kaiser Family Foundation’s look into mental health in 2020, illustrates that pandemic mental health reality, that over one-half of people between 18 and 24 reported symptoms of anxiety or depression during the public health crisis, with the incidence of feeling anxious or depressed declining with age.

Mental health

Mental health Public Health Mobile Health Health Information

News from the Consumer Technology Association and Withings Further Demonstrates Private Sector’s Role in the Pandemic and Public Health

Health Populi

JULY 28, 2020

The growth of virtual care and telehealth, adoption of wearable technologies ( discussed here in Health Populi in yesterday’s coverage of the Capgemini health consumer study), and growing use of the cloud were all shown off at CES 2020.

Public Health

Public Health Digital Health Connected Health Telemedicine

Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

Health Populi

MARCH 10, 2020

There’s a nuance in trust that’s a key insight in this study regarding trust in clinicians overall, and trust when clinicians use technology. This bolsters Accenture’s finding discussed above about the use of IM/AI in health care. Three-fourths of U.S.

Digital Health

Digital Health Health Data HIPAA Mental health

Consumers’ and Physicians’ Growing Embrace of Digital Health via PwC

Health Populi

JANUARY 30, 2019

.” As clinicians and consumers join forces to take healthcare home, it’s incumbent on everyone to assess to measure these experiences in this early adoption phase. We’ll need to crowdsource and share findings from these studies to gauge what works.

Digital Health

Digital Health FHIR Connected Health Telehealth

McKinsey’s Six Shifts To Add Life to Years — and One More to Consider

Health Populi

APRIL 1, 2022

Health Populi’s Hot Points: Considering the double-whammy phenomena of the Deaths of Despair combined with the impact of deaths due to the coronavirus pandemic: the U.S. This research found that our social relationships are linked both to mental health as well as morbidity and mortality — that is, death.

Life Science

Life Science Mental health Pharmaceuticals Medical Technology

The Digital Transformation of Home for Health – Brainstorming with Karsten Russell-Wood of Philips

Health Populi

FEBRUARY 9, 2021

See that their home is a one-story design in the connected health neighborhood, a good choice for a couple seeking to age well in their home without stairs. Some of those things have to do with self-care for health. Take George and Audrey. Since COVID-19 emerged, Jonathan discovered that he has sleep apnea.

Digital Health

Digital Health Public Health Connected Health Telehealth

Most Virtual Care Consumers, Satisfied With Visits in the COVID Era, Expect It for Future Care

Health Populi

JULY 10, 2020

Among satisfaction deflectors were perceived quality of care, an impersonal experience, and technical issues. Commercial conferencing platforms like Zoom (23%), Facetime (17%), and Skype (9%) were also stood up by clinicians touching base with patients for telehealth encounters. What about physicians?

Telehealth

Telehealth Primary Care Mental health Patient Experience

Listen Up, Healthcare: Hear The Patient’s Voice!

Health Populi

APRIL 17, 2019

After trusting patient networks, the most-trusted sites are health-focused portals like WebMD and healthcare provider sites like Mayo Clinic, and patient/disease advocacy sites (e.g., One of the key findings in this study is that patients’ trust of pharma sites is low. American Heart Association, Susan G.

Health Information

Health Information Pharmaceuticals Patient Experience Connected Health

What Person-Centered Interoperability Looks Like: Seqster

Health Populi

APRIL 6, 2022

This capability is attracting pharmaceutical and life science companies, health care providers and research organizations to take a closer look at Seqster’s offering.

Interoperability

Interoperability Life Science EHR Health Data

AI is the New Health Literacy Challenge for Patients and the Health/Care Industry

Health Populi

OCTOBER 16, 2023

Welcome to the new health literacy challenge the health care sector will have to deal with, and soon: lack of patients’ awareness of AI, its promises and pitfalls. “It is imperative to prioritize patient education regarding this technology,” Urte Jakimaviciute of GlobalData asserted based on the study findings.

Pain management

Pain management Patient Experience Connected Health

Mental Health at CES 2022 – The Consumer’s Context for Wellbeing in the New Year

Health Populi

JANUARY 3, 2022

Mental health spiked up for virtual visits and to this day, is among the medical services in highest demand for virtual platforms. CTA wondered in the consumer study. How do people become aware of mental wellness tech?

Mental health

Mental health Digital Health Telehealth Primary Care

Nurses Hacking for Health, Addressing Burnout, Workplace Violence, and AI

Health Populi

SEPTEMBER 25, 2023

” This is the key finding in a study from PRC on the implications of nurses’ dis-engagement from their work. That context puts this year’s NurseHack4Health event all the more essential and impactful.

Nursing

Nursing Mental health Telehealth Patient Experience

Retail Health Update for Pharmacy – Mail Order Beats Brick & Mortar, J.D. Power Finds

Health Populi

AUGUST 4, 2024

And peoples’ relationships with pharmacies are also changing, with more health consumers finding greater satisfaction with their mail order pharmacy experiences than with moat retail brick and mortar chain drug stores, the latest J.D. Pharmacy Study found. Power 2024 U.S.

Patient Experience

Patient Experience Telehealth Pharmaceuticals Connected Health

Consumers Changing the Channel on Where They Shop for Health

Health Populi

SEPTEMBER 16, 2018

The two organizations have collaborated to launch a new benchmarking study into health-beauty-wellness (HBW) sales, launched this weekend at the GMDC HBW Conference in Orlando. This study uncovered some very important trends underneath the macro numbers that tell a story of empowered health consumers and the evolving retail landscape.

Nursing

Nursing Pharmaceuticals Patient Experience Connected Health

AI: Patients Included

Health Populi

MARCH 13, 2024

Halamka and team point out a JAMA study which overestimated the risk of heart disease in people who had high BMIs. At least 150 health systems are using Nuance DAX Copilot as an AI-based clinical scribe technology with their Epic systems. for every $1 invested. For more on the challenge of gender, check out this recent analysis of 1.8

ePatients

ePatients EHR Public Health Health Data

Nudging Patients to Use EHRs: Moving Toward a Tipping Point for Consumer Health IT

Health Populi

APRIL 10, 2018

(See the Hot Points , below, for how these patient life-flows are being met by innovative providers both inside and outside the healthcare system). I divulged that my favorite supermarket chain is Wegmans (who is not a client of THINK-Health).

EHR

EHR Health IT Patient Experience HIPAA

Patients Have AI-Disconnect When it Comes to Their Health Care – Pew Research Center Insights

Health Populi

MARCH 21, 2023

health citizens think AI is being adopted in American health care too quickly, feeling “significant discomfort…with the idea of AI being used in their own health care,” according to consumer studies from the Pew Research Center. This is an important opportunity for AI applications to address in U.S.

Mental health

Mental health Pain management Patient Experience Connected Health

Fresenius Connected Health: Improving Patient Care Through New Technology

Lloyd Price

OCTOBER 10, 2018

Fresenius Medical Care North America (FMCNA) is adopting and supporting new Connected Health technologies that empower patients to monitor, collect, and share health and treatment data with their physicians and care providers. Connected Health and new technologies in health care don’t come without concerns and risks.

Connected Health

Connected Health Health Technology Telemedicine Leadership

Telehealth-As-Healthcare Is a Mainstream Expectation Among Consumers, J.D. Power Finds

Health Populi

OCTOBER 6, 2022

Power’s 2022 Telehealth Satisfaction Study. Power found in their Study which was conducted among 4,306 health care consumers who had used a telehealth service in the 12 months preceding June and July 2022 when the survey was fielded. “Patients really like telehealth,” J.D.

Telehealth

Telehealth Mental health Nursing Primary Care

Best Buy Health’s Latest Insights into Technology and Care at Home

Health Populi

AUGUST 27, 2024

For chronic disease management programs , vast majority interest across all age groups to support people managing long-term health conditions such as asthma, diabetes, or hypertension — involving a mix of education, lifestyle support changes, monitoring and tailored medical interventions.

Medical Technology

Medical Technology Digital Health Telehealth Connected Health

Clinician Burnout – Lessons from BDO’s Clinician Experience Survey for Patient Experience and Primary Care

The ROI on Patient Experience = Loyalty, Trust and Revenue – Listening to Accenture

Trending Sources

Telehealth Platforms: Building Blocks for Omnichannel, Networked Healthcare

Physicians More Bullish On the Benefits of Digital Tools for Patient Care, the AMA Tells Us

A guide to connected health device and remote patient monitoring vendors

“Complexity is Profitable” in U.S. Healthcare – How to Save a Quarter-Trillion Dollars

Empathy Is As Important as the Medical Treatment – the 2021 Accenture Health Experience As Backdrop to HIMSS 2021

A New Era of Virtual Care Has Begun, Accenture Finds

“My Doctor’s Office” Should Accept Wearable Tech Health Data, Most Patients Say

Telehealth Use Among Older Americans: Growing Interest, Remaining Concerns

The Digital Transformation of Patients – Update from Rock Health and Stanford

Doctors’ Recommendations Are Top Motivators for Consumers Who Buy Digital Health Devices: Trust and Health

Three in Five People 50+ in the US Will Likely Use Telehealth In the Future – An Update from AARP

Health Consumers Expect Healthcare to be Digital (and Secure), Philips Future Health Index Finds

Physicians Lean In to Digital Health, Especially Telehealth and Remote Monitoring

Hospitals Work to Address Customer Experience Gap With Consumers, Kaufman Hall Finds

Health Care Finance Leaders Look to Cut Costs and Improve Patients’ Financial Experience — Think AI and Venmo

Going Digital for Health Is a New-Normal for Consumers

Patients Growing Health Consumer Muscles Expect Digital Services

Connecting Health Data: Powering Clinical Research, Patient Engagement Programs and More

Partnering Up in the Health Care Ecosystem to Drive Transformation – for Organizations and Health Consumers Alike

The Latest Health Technology Vision and Consumer Behavior Insights From Accenture

Health-Tech at the Holidays: 2024 Consumer Health-Tech Trends Under the Tree

Cost and Convenience Underpin Patient Demands As Health Consumers

How Young People Are Using Digital Tools to Help Deal with Mental Health

News from the Consumer Technology Association and Withings Further Demonstrates Private Sector’s Role in the Pandemic and Public Health

Consumers’ Embrace of Digital Health Tech Stalls, and Privacy Concerns Prevail – Accenture’s 2020 Research

Consumers’ and Physicians’ Growing Embrace of Digital Health via PwC

McKinsey’s Six Shifts To Add Life to Years — and One More to Consider

The Digital Transformation of Home for Health – Brainstorming with Karsten Russell-Wood of Philips

Most Virtual Care Consumers, Satisfied With Visits in the COVID Era, Expect It for Future Care

Listen Up, Healthcare: Hear The Patient’s Voice!

What Person-Centered Interoperability Looks Like: Seqster

AI is the New Health Literacy Challenge for Patients and the Health/Care Industry

Mental Health at CES 2022 – The Consumer’s Context for Wellbeing in the New Year

Nurses Hacking for Health, Addressing Burnout, Workplace Violence, and AI

Retail Health Update for Pharmacy – Mail Order Beats Brick & Mortar, J.D. Power Finds

Consumers Changing the Channel on Where They Shop for Health

AI: Patients Included

Nudging Patients to Use EHRs: Moving Toward a Tipping Point for Consumer Health IT

Patients Have AI-Disconnect When it Comes to Their Health Care – Pew Research Center Insights

Fresenius Connected Health: Improving Patient Care Through New Technology

Telehealth-As-Healthcare Is a Mainstream Expectation Among Consumers, J.D. Power Finds

Best Buy Health’s Latest Insights into Technology and Care at Home

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