The ROI on Patient Experience = Loyalty, Trust and Revenue – Listening to Accenture
Health Populi
JUNE 4, 2024
That ease-of-use is code for providers who are easy to work with, noted by virtually all — 99% — of consumers in the Accenture study. Looking at payers, member-consumers seek seamless experiences and more easy-to-work-with patient-flows that ensure retention and loyalty to the plan.
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