The Curse of Knowledge – When Expertise Creates Blindspots in Patient Communication
Society for Participatory Medicine
APRIL 6, 2022
Irish playwright George Shaw once remarked that “the single biggest problem in communication is the illusion that it has taken place.” This is a core concept for professional healthcare communicators like myself, but it was not until I experienced this idea in action that I truly understood what he meant. Early in my career I was introduced to the concept of personal health literacy, although it would be some time yet before that term was used to describe the idea.
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