Retail Health Gains Consumer Kudos in the Pandemic
Health Populi
FEBRUARY 24, 2021
The more health consumers use health and wellness services at retail, the greater their satisfaction and brand-love, according to a new report from J.D. Power. J.D. Power found that peoples’ Net Promoter Scores were higher among those folks who used at least one health and wellness service at a brick-and-mortar pharmacy, shown in the first chart.
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