The ROI on Patient Experience = Loyalty, Trust and Revenue – Listening to Accenture
Health Populi
JUNE 4, 2024
Health Populi’s Hot Points: For the patient-member-consumer, the digital experience “is” the overall experience given the growing use of online scheduling, online access to portals and EHRs, use of telehealth and virtual care platforms for clinical encounters, and bill paying, among other digital health care interactions.
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