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Build Community Digital Literacy With patients who feel overwhelmed by or uncomfortable with technology, one option is to invest in digital literacy education programs or workshops, offering simple tutorials to enhance your patients’ comfort and confidence in using technology, and by extension your portal.
When it comes to selecting a Go-Live training partner, select a team that offers a mix of training modalities such as in-person workshops, webinars, e-learning modules, and printed reference materials. It is also important to recognize that individuals have different learning preferences.
Specific consideration for trainers includes: Have trainers involved from the beginning Include trainers in design workshops and testing Ensure free access to trainers throughout the project Trainers are good testers. They understand where employees might make mistakes or try workarounds.
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