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Is Patient Experience Marketing or Tech? – Healthcare IT Today Podcast Episode 152

Healthcare IT Today

For the 152nd episode of the Healthcare IT Today Podcast we are analyzing the patient experience to decide if it is marketing or tech! We kick this episode off on the marketing side of the debate by listing which aspects of patient experience are marketing. What aspects of patient experience are tech?

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Telemedicine, enabled with responsible AI, can improve the patient experience

Healthcare IT News - Telehealth

In the ever-evolving landscape of healthcare, the integration of virtual care has become pivotal in reshaping patient experiences. What aspects of a hospital's or health system's patient experience can telemedicine touch? How exactly can telehealth improve these aspects of the patient experience?

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Leveraging the Right Tools and Data to Improve the Patient Experience

Healthcare IT Today

I recently was able to attend the Qualtrics X4 conference that’s focused on collecting and using data to improve the patient experience. It’s always a fun event to attend because many conferences just talk about patient experience anecdotally and in generalities. Check out the video below to learn more.

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The Unexpected Virtual Solution Elevating the Patient Experience

Healthcare IT Today

This not only bridges the gap between empathy and technology but goes beyond mere observation, offering a tech-assisted safety net that enhances the overall patient experience. The patient experience has always been a top concern, but health systems constantly grapple with barriers like limited time, funds, and resources.

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Patient Experience with Revenue Cycle Management

Healthcare IT Today

Without the patient, there is no one giving you the revenue you are trying to manage. So let’s take a moment and focus on the patient’s experience with RCM. We reached out to our wonderful Healthcare IT Today Community to get their insights on what RCM looks and feels like on the patient’s end.

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How a Medical Receptionist Service Can Help Improve the Patient Experience

Healthcare IT Today

They are not just a point of contact, they are the gateway to a healthcare facility, embodying its ethos and values from the first ‘hello.’ ’ Ensuring a positive patient experience is fundamental to the healthcare industry’s success. Patients today seek more than just medical expertise.

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CyncHealth Optimizes Health Data Sharing to Enhance the Patient Experience

Healthcare IT Today

One example involves collaboration with pharmacies to oversee prescription monitoring, ultimately providing physicians with a more comprehensive insight into their patients’ medication regimens. Watch the video for stories about the benefits of CyncHealth and their work with SES to improve patient care.