Healthcare IT Today

DECEMBER 7, 2023

’ Ensuring a positive patient experience is fundamental to the healthcare industry’s success. Patients today seek more than just medical expertise. By bridging the gap between patient expectations and the services provided, medical receptionists can significantly enhance the patient experience.

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Health Populi

OCTOBER 22, 2021

Health Populi’s Hot Points : Consider just the line item of “customer and patient services,” and one of all of our least-favorite patient experiences: the dreaded call center. This last graphic from the McKinsey report illustrates the pain points for patients engaging with payers’ call centers.

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Healthcare IT Today

SEPTEMBER 14, 2023

One example involves collaboration with pharmacies to oversee prescription monitoring, ultimately providing physicians with a more comprehensive insight into their patients’ medication regimens. He shares why they chose SES and some of the business impacts resulting from the change.

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Healthcare IT Today

MARCH 7, 2024

The following is a guest article by Laura Templeton , Executive Vice President, Chief Operating Officer at Compassus There’s no denying that increased delivery of patient care in the home was accelerated by the pandemic. The upward trend continues today, driven by the growth of our aging population and the continued adoption of technology.

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Healthcare IT Today

DECEMBER 20, 2024

The refinements to their DrChrono system have allowed the team at Source Healthcare to spend less time on administrative tasks and more time on improving patient experience. For example, when a clinic or healthcare facility refers a patient to a surgery center for a procedure, the patients health information needs to be transferred.

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Patient Experience EHR Interoperability Healthcare IT 59

Health Populi

JANUARY 4, 2022

As examples of this, Steve pointed to three CES attendees’ products that speak to self-care empowerment: For telehealth and remote patient management (RPM), Essence’s VitalOn. planning to continue using these services (like Peloton or Hydro as examples). Food delivery, too, will see about 60% of U.S.

Digital Health 436

Digital Health Telemedicine Telehealth Connected Health 436

Health Populi

JANUARY 16, 2020

” CareMore Health has been gathering evidence of patient outcomes delivered through its model of care delivery and larger focus on the whole person vs. a patient’s condition.

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Health Populi

AUGUST 22, 2022

They offer the example of several health care providers coming together to contribute capital and purchase medications to bolster hospitals’ supply of scarce medicines. Here’s a table from the Swiss Re report to which I referred earlier, on how health ecosystems can enchant and streamline with patient experience.

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Healthcare IT Today

JUNE 12, 2024

In order to help we stopped our brilliant Healthcare IT Today Community members at this year’s ViVE to ask them – what patient experience technology is moving the needle the most right now? What patient experience technology do you think is moving the needle the most right now?

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Healthcare IT News - Telehealth

JANUARY 23, 2023

Technology has became culturally accepted as an integral part of the patient experience as telemedicine gained popularity. For example, the U.S. government passed the Advancing Telehealth Beyond COVID-19 Act of 2022, which allows Medicare patients access to telehealth services, including audio-only services, through 2024.

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Healthcare IT News - Telehealth

JANUARY 16, 2022

For example, Babylon Health offers a symptom checker and AI/ML driven diagnosis recommendations to patients. Healthcare institutions' motivations for innovation are to improve patient experience, stay relevant and support the changing care model (i.e., Other prominent solutions focus on pre-consultation.

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Health Populi

JANUARY 20, 2019

The consulting team assesses both patient experience and care pathways, beyond just the historical role of selling medical devices to health care providers. To give you an example of this process, here’s one of my favorite examples of Philips’ design-ful approach in a health care setting.

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Health Populi

AUGUST 3, 2023

” Health Populi’s Hot Points : “Self-care is the new healthcare,” Monigle’s latest report on Humanizing Brand Experience, Volume 6, health care edition , called out. Discussing the firm’s latest research into patient experience, the study of 3,000 U.S.

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Healthcare IT Today

FEBRUARY 20, 2024

However, if a healthcare organization doesn’t combine data across these systems, they can’t achieve the optimal patient experience that’s needed to create a welcoming digital front door. For example, CRMs don’t do great with anonymous users and really only focus on the known, logged in patients.

Patient Experience 125

Patient Experience EHR HIPAA Interoperability 125

Healthcare IT Today

MARCH 12, 2024

A streamlined patient intake process is also an opportunity to create transparency with patients. For example, prior authorization and patient eligibility are now key steps to ensuring price transparency and fewer financial surprises for patients. “So They are committed to the same kind of patient experience.”

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Healthcare IT News - Telehealth

JUNE 14, 2021

Q: Is it possible virtual care technology will normalize access to leading health experts, for example, for second opinions? The key to delivering on-demand virtual care will be connecting members with high-demand specialists – ideally, from anywhere in the world.

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Healthcare IT News - Telehealth

JUNE 20, 2022

We have heard from doctors who say that thanks to virtual rounding, they get more done and see more patients by not having to walk miles through hospital hallways. Other examples include virtual care in patients’ homes and assisted living communities. How do you think telehealth might evolve beyond its current use today?

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Health Populi

MARCH 12, 2020

A couple of intriguing examples: Ali Health, part of Alibaba (the e-commerce giant), launched a free online clinic in locked-down Hubei (whose capital is Wuhan) where in five days, 100,000 patients received remote consultations.

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Health Populi

JANUARY 21, 2019

As an example, the Wall Street Journal discussed the phenomenon in Ben Zimmer’s profile, “A Guru of Organizing Becomes A Verb” published this weekend in the Journal. Marie is all about de-cluttering, organizing, and finding joy in our physical environments.

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Health Populi

JANUARY 6, 2020

But at CES 2020, he sees launches of new health care products (citing examples from MedWand and Owlet, which I covered yesterday in Health Populi ) as the stuff to watch at CES 2020. His key observation of “Day Zero” was that, “CES is where the buzz isn’t.”

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Healthcare IT News - Telehealth

SEPTEMBER 16, 2020

The new iPad initiative has its roots in the VA's Connected Tablet program , which launched in 2016 and, research shows, has created a more satisfying patient experience and made veterans less likely to miss appointments. "In FY19, VA provided more than 2.6

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Healthcare IT News - Telehealth

JUNE 29, 2021

"It was important to us that the implementation of a telehealth/RPM program would provide the best patient experience," said Dr. Lance M. "As an organization, we are focused on the patient and provider experience, so a user-friendly platform was a necessity. " and "Is the equipment easy to use?"

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Health Populi

OCTOBER 5, 2020

For example, AmWell began collaborating with the Google cloud business, where the company invested $100 million to scale the alliance. Amwell also began allying with TytoCare this week, to enable home-based physical exams using med-tech designed for patients’ at-home use.

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Health Populi

DECEMBER 27, 2021

Here’s a recent example of health and wellness embedded in a connected car from Hyundai, one of many auto manufacturers re-imagining health as a benefit of driving in a car. That post was written in tandem of CES 2017 when I did a deep dive into the potential for autos to bolster wellness and promote safety and hygiene (well pre-COVID).

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Healthcare IT News - Telehealth

DECEMBER 9, 2020

Urgently Ortho in San Francisco, California, had an overarching goal: to create a tech-enabled orthopedic urgent care facility that provided a seamless patient experience using technology that could scale with leadership’s growth ambitions. ” Most hospital EHRs did not offer a great patient experience.

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Health Populi

JULY 9, 2020

FYI, Press Ganey, a leading health care patient experience organization, has created an impressive library of resources addressing the pandemic, linked here.]. COVID-19 indeed raised the bar for trust between patients and health care providers. How do health care providers build trust? Press Ganey asks.

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Health Populi

SEPTEMBER 9, 2021

The social media assets include badges, example tweets, stories and images that can be used to bolster the #LoveThyNeighbor vaccination message. The “love they neighbor” website includes social assets to share, starting with the Twitter hashtag, #LoveThyNeighbor as shown in the first graphic.

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Public Health Patient Experience 317

Healthcare IT News - Telehealth

JULY 28, 2020

Improving patient outcomes is the primary goal of telehealth, and hospital and health system CIOs and executives should know there is no one-size-fits-all solution, said Jason Bellet, co-founder and chief customer officer at Eko, a telehealth, connected health device and remote patient monitoring technology company.

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Healthcare IT News - Telehealth

MAY 24, 2021

And are patients receptive to this kind of primary care? A: Virtual primary care is part of the evolution of home-based telehealth, and is a great example of a successful hybrid approach to care, allowing patients to see their primary care physician in person or virtually, depending on their needs.

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Primary Care Telehealth Telemedicine Interoperability 218

Healthcare IT News - Telehealth

MAY 24, 2024

While 65% of patients who need transportation assistance to improve their medication use may benefit from drone prescription delivery options, it could also help streamline healthcare for all patients, according to Zipline. "Innovators like Memorial Hermann are leading the way to bring better care to the U.S.,

Telehealth 178

Telehealth Patient Experience Healthcare IT Digital Health 178

Health Populi

MARCH 25, 2021

Beyond overall wellness, though, consumers are also turning more to food and beverage (F&B) purchases for chronic illness support: for example, U.S. Growing numbers of consumers are looking at health more holistically — physical and mental wellness together — and spending money on goods to support that goal.

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Health Populi

MAY 17, 2021

Each of the teams with whom we collaborated did a stellar job with their pitch desks, business model articulation, and deployment of the latest technology – for example, chatbots working toward mental health and FHIR standards toward interoperability.

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Digital Health Global

SEPTEMBER 18, 2023

A perfect example of best practice aligned with the United Nations Sustainable Development Goals. Eight of the fifteen Google projects address digital health initiatives for improved patient experiences and access to healthcare. The company announced significant funding for 15 artificial intelligence projects.

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Healthcare IT News - Telehealth

NOVEMBER 29, 2021

"We've also been able to integrate the platform with other systems we have in place to improve the patient experience," he continued. Having a well-integrated telehealth platform enabled City of Hope to develop consistent workflows around telehealth that supported an enhanced patient experience.

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Health Populi

OCTOBER 6, 2021

Here’s a recent example of health and wellness embedded in a connected car from Hyundai, one of many auto manufacturers re-imagining health as a benefit of driving in a car. That post was written in tandem of CES 2017 when I did a deep dive into the potential for autos to bolster wellness and promote safety and hygiene (well pre-COVID).

Digital Health 367

Digital Health Pharmaceuticals Mobile Health Health Technology 367

Health Populi

APRIL 21, 2021

The report dives into the stakeholder groups, offering market maps with examples of companies and innovators in each innovation space, from digital front doors like Dexcare, Phreesia and Doctor.com, scheduling access via Symplr, ZocDoc and DocASAP, and digital diagnosis and triage from Gyant and K Health, et.

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Healthcare IT News - Telehealth

MAY 10, 2021

"Developing clinical implementation knowledge for community dwelling individuals who experience [multiple chronic conditions] in relation to the effectiveness, cost, cost-effectiveness, and the patient experience will be crucial to realizing the promise and potential of telehealth," wrote researchers in the study.

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