Healthcare IT Today

APRIL 1, 2025

Quantitative data from unsolicited feedback reveals the prevalence of topics and pain points in the conversations, while qualitative data from individual conversations captures the authentic voices and emotions within the patient experience–from patients and caregivers to agents and HCPs.

Patient Experience 98

Patient Experience Healthcare IT Leadership Health IT 98

Healthcare IT News - Telehealth

FEBRUARY 11, 2021

"For example, Cisco products are strong hardware solutions and worked incredibly well in our inpatient facility to allow remote consultations from a specialist to a satellite suburban hospital location and far-end camera control," she explained. " These numbers alone are reassuring as the hospital looks at access to services.

Patient Experience 209

Patient Experience Telehealth EHR Primary Care 209

Healthcare IT Today

SEPTEMBER 20, 2023

This not only bridges the gap between empathy and technology but goes beyond mere observation, offering a tech-assisted safety net that enhances the overall patient experience. The patient experience has always been a top concern, but health systems constantly grapple with barriers like limited time, funds, and resources.

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Patient Experience Nursing Healthcare IT Leadership 124

Healthcare IT Today

DECEMBER 7, 2023

’ Ensuring a positive patient experience is fundamental to the healthcare industry’s success. Patients today seek more than just medical expertise. By bridging the gap between patient expectations and the services provided, medical receptionists can significantly enhance the patient experience.

Patient Experience 111

Patient Experience Healthcare IT Health IT 111

Healthcare IT News - Telehealth

FEBRUARY 17, 2025

Ensure the best potential to address organizational workforce, clinical, business and IT needs while improving access to care, patient experience and quality outcomes. Other examples of telehealth-enabled support include virtual nursing, direct-to-patient video visits, and hybrid ambulatory and in-patient virtual specialty consults.

Telemedicine 141

Telemedicine Nursing Telehealth Patient Experience 141

Health Populi

OCTOBER 22, 2021

Health Populi’s Hot Points : Consider just the line item of “customer and patient services,” and one of all of our least-favorite patient experiences: the dreaded call center. This last graphic from the McKinsey report illustrates the pain points for patients engaging with payers’ call centers.

Patient Experience 436

Patient Experience Interoperability Nursing Connected Health 436

Health Populi

APRIL 7, 2025

Example: Fresh Take, which I covered here in Health Populi i n 2023 as the grocery store + golf venue was coming together. Heres a news story from the local Channel 6 station introducing the community to this new concept of retail grocery, fresh food (aka a grocerant) and a putting green embedded in the experience.

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Patient Experience Mental health 194

Health Populi

MARCH 13, 2025

The needle on nudging health consumers to pay subscription fees for data analysis has moved somewhat, noting, for example, the Oura ring successfully inspiring people to pay out-of-pocket for ongoing access to health insights and sometimes coaching hints to stay on-track and alter behaviors.

Digital Health 177

Digital Health Connected Health Mental health Public Health 177

Health Populi

JANUARY 4, 2022

As examples of this, Steve pointed to three CES attendees’ products that speak to self-care empowerment: For telehealth and remote patient management (RPM), Essence’s VitalOn. planning to continue using these services (like Peloton or Hydro as examples). Food delivery, too, will see about 60% of U.S.

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Healthcare IT Today

MARCH 7, 2024

The following is a guest article by Laura Templeton , Executive Vice President, Chief Operating Officer at Compassus There’s no denying that increased delivery of patient care in the home was accelerated by the pandemic. The upward trend continues today, driven by the growth of our aging population and the continued adoption of technology.

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Telemedicine Nursing Patient Experience Remote care 127

Health Populi

MARCH 3, 2025

Other IT innovations are helping enable team-based care and interoperability; see Validic’s work with AWS as one example in this space (in this instance, health IoT and remote patient monitoring), but that’s just one of many applications to seek out to ameliorate this crucial challenge.

Digital Health 177

Digital Health Medical Billing Primary Care Interoperability 177

Healthcare IT Today

DECEMBER 17, 2024

Patients often face unexpected costs, such as deductibles, co-pays, and surprise medical bills. For example, high drug costs are preventing many Americans from accessing essential medications. This model ensures no patient is forced to forgo care due to cost alone.

Medical Billing 103

Medical Billing Patient Experience Healthcare IT Health IT 103

Health Populi

JANUARY 16, 2020

” CareMore Health has been gathering evidence of patient outcomes delivered through its model of care delivery and larger focus on the whole person vs. a patient’s condition.

Primary Care 398

Primary Care Nursing Patient Experience 398

Health Populi

DECEMBER 30, 2024

Increasingly, that connectivity has enabled people — as patients, consumers, caregivers, Chief Household-Health Officers, self-care proponents, and Quantified Self’ers tracking the most intimate of metrics — to use technology for health, medical, and well-being goals.

Digital Health 156

Digital Health Health Policy Mental health Medicare 156

Healthcare IT News - Telehealth

JANUARY 23, 2023

Technology has became culturally accepted as an integral part of the patient experience as telemedicine gained popularity. For example, the U.S. government passed the Advancing Telehealth Beyond COVID-19 Act of 2022, which allows Medicare patients access to telehealth services, including audio-only services, through 2024.

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Telemedicine Telehealth Patient Experience Mental health 217

Lloyd Price

DECEMBER 21, 2024

Enhanced Patient Experience: Personalised Care: By understanding a patient's complete health history, clinicians can tailor treatment plans to individual needs, leading to better outcomes and patient satisfaction. Improved Communication: Care Studio can facilitate better communication between clinicians and patients.

Patient Experience 70

Patient Experience healthcare technology EHR Leadership 70

Healthcare IT Today

OCTOBER 31, 2024

NextGen has consolidated its patient-facing solutions under a single umbrella – dubbed Closed Loop Practice and Patient Experience – and dedicating more resources to help improve the overall patient experience. The upside for end-users is a smoother experience and better usability. Just Steady Improvement.

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RCM Patient Experience Healthcare IT EMR 75

Health Populi

MARCH 10, 2025

Consider the growth of TikTok in medical information, for example. “When healthcare professionals collaborate with patients, it leads to more informed decision-making and improved health outcomes,” ECRI recommends… with the prescription for misinformation being health literacy. With 3 in 5 U.S.

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Leadership EHR Health IT Medical Technology 194

Healthcare IT Today

DECEMBER 24, 2024

Chief Nephrologist at Strive Health In 2025, I hope to see physicians and caregivers doubling down on meeting patients where they are, and one example of this is empowering patients to manage chronic conditions comfortably from home. Equity in healthcare must also take center stage to improve the overall patient experience.

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Mental health Health IT Primary Care Patient Experience 88

Healthcare IT News - Telehealth

FEBRUARY 11, 2025

"Instead, most RPM programs today do not appear to be widely scalable or sustainable, which could eventually pose a risk to the quality of care and patient outcomes. "For RPM, shifting to this new care model means using collected vital signs and other patient data more strategically and efficiently," he continued.

Nursing 143

Nursing Connected Care Patient Experience Telehealth 143

Health Populi

MARCH 27, 2025

A food swamp is an area with higher density of unhealthy food offerings think fast food and convenience stores (aka C-Stores or bodegas, for example). Here there are foods to be purchases, but they ten to be over-processed and not fresh or nutritious.

Mental health 156

Mental health Telehealth Primary Care Patient Experience 156

Healthcare IT News - Telehealth

JANUARY 16, 2022

For example, Babylon Health offers a symptom checker and AI/ML driven diagnosis recommendations to patients. Healthcare institutions' motivations for innovation are to improve patient experience, stay relevant and support the changing care model (i.e., Other prominent solutions focus on pre-consultation.

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Telehealth Primary Care Remote care Patient Experience 215

Healthcare IT Today

FEBRUARY 27, 2025

By integrating Xsoliss AI platform, MultiCare Health System , for example, reduced the time to complete case reviews by an impressive 150% and saved $8 million in just one year. Their solution is an example of how AI can meaningfully reduce friction, improve patient experiences, and drive real financial results.

Patient Experience 56

Patient Experience EHR Healthcare IT Health IT 56

Digital Leaders HealthTech

MARCH 28, 2025

3 AI-driven digital health intervention tools to improve patient experience Digital health interventions when driven by AI have the ability to help patients manage their health in a much easier and more personalized way, thus helping improve patient experience. This is necessary for a number of reasons.

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Patient Experience Digital Health Health Information mHealth 52

Digital Health Global

APRIL 10, 2025

EVERSANA ORCHESTRATE MLR is just one example of how EVERSANA is using industry-leading AI solutions to solve some of healthcares most complex problems. To learn more about the platform, visit [link]. About EVERSANA EVERSANA is a leading independent provider of global services to the life sciences industry.

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Life Science Pharmaceuticals Patient Experience Digital Health 88

Xealth

MARCH 19, 2025

Educational Sessions Highlight Patient Experience & Measuring Impact HIMSS25 featured key discussions on the impact of digital health programs including two notable sessions showcasing Xealth clients and executives that gave valuable insights for healthcare leaders looking to optimize their digital investments.

Digital Health 52

Digital Health Patient Experience EHR Interoperability 52

Lloyd Price

DECEMBER 26, 2024

For example, a HealthTech company might partner with a telecommunications provider to offer remote patient monitoring services, creating value for both companies and improving patient care. For example, software and hardware are often complements.

Telehealth 73

Telehealth Pharmaceuticals Leadership healthcare technology 73

Lloyd Price

FEBRUARY 19, 2025

Enhanced Patient Engagement: A unified platform can improve patient engagement by offering personalised recommendations and reminders. Examples of Re-bundling Trends Super-Apps: These platforms combine multiple healthcare services, such as telemedicine, medication management, and health monitoring.

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Digital Health Interoperability Mental health Telemedicine 75

Healthcare IT Today

NOVEMBER 19, 2024

Plus, he shares some examples of AI driven innovation including things like predictive AI along with the impact that they are having on healthcare. That’s exactly what we got when we had a chance to interview Maynd Jolly, CFO at enGen and Mike Stimpson, CTO at enGen at the HLTH 2024 conference.

Healthcare IT 113

Healthcare IT Patient Experience Leadership Health IT 113

Health Populi

JANUARY 14, 2025

You can experience the entire press conference here, “Everyday, Everywhere” includes health, which at CES 2025 was further discussed by Hon Pak, SVP and Head of the Digital Health Team for Samsung Electronics.

Connected Health 156

Connected Health Primary Care Mental health EHR 156

Health Populi

JANUARY 20, 2019

The consulting team assesses both patient experience and care pathways, beyond just the historical role of selling medical devices to health care providers. To give you an example of this process, here’s one of my favorite examples of Philips’ design-ful approach in a health care setting.

Patient Experience 242

Patient Experience Digital Health Leadership Medical Technology 242

Lloyd Price

NOVEMBER 30, 2024

Exec Summary: Artificial Emotional Intelligence (AEI) holds significant potential to revolutionise healthcare by enhancing patient care, improving diagnostic accuracy, and streamlining processes. These are just a few examples of the many ways that artificial EI is being used to improve healthcare.

Mental health 70

Mental health Patient Experience healthcare technology Leadership 70

Health Populi

AUGUST 3, 2023

” Health Populi’s Hot Points : “Self-care is the new healthcare,” Monigle’s latest report on Humanizing Brand Experience, Volume 6, health care edition , called out. Discussing the firm’s latest research into patient experience, the study of 3,000 U.S.

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Primary Care Nursing Telemedicine HIPAA 296

E-CareManagement

MARCH 24, 2025

Here's an overview: Background and Environmental Trends Gartner's Key Role in Characterizing the UDHP Movement UDHP Value Propositions Examples of UDHPs ServiceNow Mayo Clinic Platform Business and Strategic Implications of UDHPs APPENDIX: Additional Readings on UDHPs This is a long post about 4,000 words. So grab a cup of coffee and dig in.

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EHR Digital Health Patient Experience 64

Health Populi

NOVEMBER 28, 2018

Among the ten trend-examples in the Health section, I pulled out Healing Cafés here. I’ve experienced an example of this in London at the Frazzled Ca f é which is sponsored by Marks & Spencer, the retailer, and inspired and founded by Ruby Wax. Ruby is a British performer, writer, and all-around lovely human.

Mental health 230

Mental health Patient Experience 230

Lloyd Price

FEBRUARY 14, 2025

The median PDEI score in 2023 was only about 14 out of 100, which means that most patients are not taking full advantage of the digital tools that are available to them. For example, white and Asian patients are more likely to use digital tools than Black and Latino patients.

healthcare technology 73

healthcare technology Patient Experience EHR Medical Billing 73

Digital Leaders HealthTech

APRIL 10, 2025

Insights from my past studies show that understanding and addressing the needs of both patients and healthcare professionals leads to more efficient and compassionate care. If a clinician is troubleshooting behind a screen or door, the patient may be left alone, unaware of what is happening. waiting rooms, treatment rooms, theatre).

Patient Experience 52

Patient Experience healthcare technology Nursing EHR 52