Health Information, Patient Experience and Survey

Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Health Populi

AUGUST 23, 2021

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. The post Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Patient Experience

Patient Experience Medical Billing Health Information Telehealth

The New “Paging Dr. Google?” DTC-AI for Health Care

Health Populi

MARCH 16, 2025

The principle author of the survey report is the Center’s Director, Lee Rainie, whose name many of you will know from his two+ decade career at the Pew Research Center (and the Pew Internet & American Life Project).

Primary Care

Primary Care EHR Mental health Health Data

A Profile of Health Consumer-Generations’ Use of Digital Health – Rock Health Takes Us Through the Ages

Health Populi

APRIL 23, 2025

Digital health has certainly gone mainstream across U.S. consumers, with varying utilization and motivation by generation, we learn in the report, Screenagers to Silver Surfers: How each generation clicks with care from Rock Health. Finally, meet the Care Collaborators who are the oldest generation in the report, ages 75 and older.

Digital Health

Digital Health Connected Health Health Information Primary Care

Webinars

Bridging Innovation & Patient Care: The Growing Role of AI

What Your Financial Statements Are Telling You—And How to Listen!

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Wolters Kluwer Survey Reveals Two-Thirds of Patients Still Have Questions After Healthcare Visits

Digital Health Global

FEBRUARY 15, 2023

survey likely to seek answers through internet searches or social media content WALTHAM, Mass.–(BUSINESS The survey found that two-thirds (66%) of patients have questions after a provider encounter and one in five patients (19%) has new questions following the appointment. population according to the U.S.

Digital Health

Digital Health Health Information Patient Experience Health Technology

“Listen to Me:” Personalization in Health Care Starts With Taking Patients’ Voices Seriously – the 15th Beryl Institute-Ipsos PX Pulse Survey

Health Populi

JUNE 27, 2024

Patients’ experience with health care in the U.S. dropped to its lowest point over the past year, explained in the 15th release of The Beryl Institute – Ipsos PX Pulse survey. ” The survey was fielded by Ipsos among 1,018 U.S. The study into U.S. adults in March 2024.

Patient Experience

Patient Experience Health Information Primary Care Connected Health

The Pace of Tech-Adoption Grows Among Older Americans, AARP Finds – But Privacy Concerns May Limit Adoption

Health Populi

JANUARY 28, 2020

The same percentage of people over 50 own a voice assistant, a market penetration rate which more than doubled between 2017 and 2019, AARP noted in the 2020 Tech and the 50+ Survey published in December 2019. For this research, AARP worked with Ipsos to survey (online) 2,607 people ages 50 and over in June and July 2019.

HIPAA

HIPAA Health Data Digital Health Health Information

3 in 4 U.S. Patients Say the Healthcare System is Broken — But Technology Can Help

Health Populi

NOVEMBER 18, 2024

Patients “yearn” for personalized services and relationships in health care — optimistic that technology can help deliver on that hope — we learn in Healthcare’s Future: Balancing Progress and Perception , a health consumer survey report from Lavidge.

Nursing

Nursing Primary Care Medical Billing Public Health

Physicians More Bullish On the Benefits of Digital Tools for Patient Care, the AMA Tells Us

Health Populi

SEPTEMBER 16, 2022

Most doctors see the advantages of digital health tools like telehealth, consumers’ access to their health information, and point-of-care workflow solutions, the American Medical Association found in a survey of 1300 physicians, published in September 2022.

Digital Health

Digital Health Remote care Nursing EHR

The Digital Transformation of Patients – Update from Rock Health and Stanford

Health Populi

MARCH 2, 2021

But another patient side-effect of COVID-19 has been the digital transformation of many patients , documented by data gathered by Rock Health and Stanford Center for Digital Health and analyzed in their latest report explaining how the public health crisis accelerated digital health “beyond its years,” noted in the title of the report.

Digital Health

Digital Health Mental health Health Data Telemedicine

Health Information Security – My Interview with Richard Kaufmann, CISO of Amedisys, Part 3: The Futures of Cybersecurity in Healthcare

Health Populi

JUNE 25, 2024

health care organizations have experienced a data breach, one-third in the last 3 years, according to Software Advice’s 2024 Healthcare Data Security Survey released in May 2024. We can take advantage of that insight because there are already some clear guidelines on how to de-identify Personal Health Information (PHI).

Health Information

Health Information Interoperability HIPAA Healthcare Data Security

While Virtual Care is “Table Stakes” in Health Care, Consumers Are Growing More Protective About Data-Sharing

Health Populi

MARCH 18, 2024

However, that ubiquity comes with its own set of market pressures…shifting from pandemic-responsiveness to market- and consumer- responsiveness, ” according to The new era of consumer engagement, Rock Health’s ninth annual Consumer Adoption Survey published 18 March. While virtual care is ubiquitous across the U.S.

Mental health

Mental health Health Data Primary Care Telehealth

How Young People Are Using Digital Tools to Help Deal with Mental Health

Health Populi

MARCH 17, 2021

Authors of the report were Victoria Rideout, longtime expert on families, youth, and media; Susannah Fox, “Internet Geologist” well-known for her work on peer-to-peer health care and the origins of the Internet in health care (and in full disclosure, my close friend); and Alanna Peebles and Michael Robb, researchers at Common Sense.

Mental health

Mental health Public Health Mobile Health Health Information

Healthcare Costs, Access to Data, and Partnering With Providers: Patients’ Top User Experience Factors

Health Populi

OCTOBER 23, 2020

As patients returned to in-person, brick-and-mortar health care settings after the first wave of COVID-19 pandemic, they re-enter the health care system with heightened consumer expectations, according to the Beryl Institute – Ipsos Px Pulse report, Consumer Perspectives on Patient Experience in the U.S.

Patient Experience

Patient Experience Primary Care Mental health Public Health

Bonus Features – February 2, 2025 – Only 14% of Americans confident with their health plan choice, hospitals end 2024 with 6% operating margins, plus 19 more stories

Healthcare IT Today

FEBRUARY 2, 2025

Studies Hospitals ended 2024 with operating margins of 6%, and health systems with margins of 2.1% , according to the latest data from Strata Decision. Only 14% of Americans are confident in their health plan choices, according to a survey from Softheon. Real-time location services vendor Kontakt.io hired three executives.

eHealth

eHealth RCM Mental health Healthcare IT

Consumers’ Growing Use of Portals and Apps: People Embracing Their Patient Journeys

Health Populi

OCTOBER 26, 2023

The latest read from ONC, the Office of the National Coordinator for Health IT, tells a story about patients’ growing use of online portals, medical records, and smartphone apps to access personal health information. Well that gets to “the truth” found in test results, as shown here.

Medical Billing

Medical Billing Health Information EHR Health IT

The Persistent Rural/Urban Broadband Gap Is Bad for Health

Health Populi

JUNE 6, 2019

The Pew survey explored Americans’ adoption of technology and found that rural dwellers are also less likely to have multiple devices than non-rural consumers. Health Populi’s Hot Points: There’s a new social determinant of health in town, and it’s broadband connectivity. In the U.S.,

Telehealth

Telehealth Health Information Primary Care mHealth

Bonus Features – April 20, 2025 – 80% of nursing leaders piloting new care models, HR in healthcare uses AI to screen applications 25% more than other industries, plus 23 more stories

Healthcare IT Today

APRIL 20, 2025

The company told Healthcare Dive the scope of the attack and its disruption isn’t yet known, though patient care hasn’t been affected, The Sequoia Project publish a checklist to help payers assess their readiness for compliance with the payer-to-payer components of forthcoming data sharing and interoperability regulations.

Nursing

Nursing Interoperability HIE EHR

Listen Up, Healthcare: Hear The Patient’s Voice!

Health Populi

APRIL 17, 2019

Today, the voice of the patient is magnified one-to-many, omnichannel and multi-platform — via video, blogs, podcasts, social networks, listservs… and, yes, still in live forums like AA meetings, church basements, Y-spaces, and the Frazzled Cafe meet-ups in Marks & Spencer retail cafes across the UK.

Health Information

Health Information Pharmaceuticals Patient Experience Connected Health

Going Digital for Health Is a New-Normal for Consumers

Health Populi

SEPTEMBER 6, 2018

Using digital health tech is a new normal for U.S. consumers, including Seniors, found in the 2018 digital health consumer survey from Deloitte. The title of the report, “Consumers are on board with virtual health options,” summarizes the bullish outlook for telehealth. Deloitte surveyed 4,530 U.S.

Digital Health

Digital Health Telehealth Connected Care Health Information

Weekly Roundup – December 21, 2024

Healthcare IT Today

DECEMBER 21, 2024

Delivering Seamless Staff and Patient Experiences for Source Healthcare. First up was a look at how AI, NLP, LLMs, and automation improve health information management. Read more… This Weeks Health IT Jobs for December 18, 2024: Range of roles in systems administration, security, informatica, and population health.

EHR

EHR Mental health Healthcare IT Interoperability

Open Table for Health: Patients Are Online For Health Search and Physician Reviews

Health Populi

FEBRUARY 19, 2019

Seeking health information online along with researching other patients’ perspectives on doctors are now as common as booking dinner reservations and reading restaurant reviews, based on Rock Health’s latest health consumer survey, Beyond Wellness for the Healthy: Digital Health Consumer Adoption 2018.

HIPAA

HIPAA Telehealth Digital Health Health Data

The Home and Low-Touch Health Care – a Health Consumer Update from Capgemini

Health Populi

JULY 27, 2020

The need for a holistic platform the serves up a continuum-of-care tools across the patient journey became evident in a matter of months, Capgemini Research Institute calls out in The Health Fix , a research report assessing peoples’ perspectives on health care in the Age of COVIOD-19. in mid-June 2020.

Digital Health

Digital Health Pharmaceuticals Health Policy Mental health

Patient Digital Engagement Index: athenahealth research team share insights from 50 Million US patients

Lloyd Price

FEBRUARY 14, 2025

The PDEI is a valuable tool for healthcare providers because it can help them understand how their patients are using digital tools. This information can be used to improve the patient experience and make it easier for patients to access care.

healthcare technology

healthcare technology Patient Experience EHR Medical Billing

Healthcare Information In-Security Is the New Normal

Health Populi

APRIL 30, 2018

Three-fourths of healthcare providers experienced a data breach in 2017, according to the HIMSS 2018 Cybersecurity Survey. Health data insecurity is the new normal. Consider this a crucial node in patient and clinician experience.

Health Data

Health Data Health Information Medical Technology Health Technology

Getting Health Care at a Retail Pharmacy vs a Retail Store: Consumers May Be Favoring the Pharmacist Versus the Retailer

Health Populi

MAY 16, 2023

Not all “retail health” sites are created equal, U.S. consumers seem to be saying in a new study from Wolters Kluwer Health, the company’s second Pharmacy Next: Consumer Care and Cost Trends survey. In that survey, three in four U.S. Wolters Kluwer surveyed 1,017 U.S.

Primary Care

Primary Care Nursing Health Information Telehealth

Bridging the Gap: Communication Challenges Throughout the Patient Journey

Healthcare IT Today

MAY 30, 2024

In pursuit of a better patient experience, most healthcare organizations have invested heavily in digital transformation, including the widespread adoption of Electronic Health Records (EHRs). This brings up the third pitfall of the digitized healthcare experience: strenuous forms limiting time for patients and doctors.

EHR

EHR Patient Experience Primary Care Health Information

Demand Grows for Advancements in Healthcare’s Digital Front Door

Healthcare IT Today

JULY 13, 2023

Experian Health’s recent report , “ The State of Patient Access: The Digital Front Door ,” explores the overall digital experience from both the patient and provider perspectives. In fact, the survey found nearly 40% of providers say staff shortages have been offset by technology improvements.

Patient Experience

Patient Experience Health Information Telehealth RCM

5 Must-Haves in a Patient Financial Communication Platform

Healthcare IT Today

SEPTEMBER 25, 2023

The following is a guest article by Steven Dubner, Vice President of Product Management at Nordis Technologies No matter how exemplary the clinical care, overall patient experience and satisfaction often hinge on the last interactions with providers—billing and payments.

RCM

RCM Patient Experience HIPAA healthcare technology

HIMSS 2019: The Mainstreaming of Health IT, from Jim Cramer to Opioid Risk Scores

Health Populi

FEBRUARY 9, 2019

As I approach my 20-somethingth HIMSS, having been a member of the organization for most of my professional life, I’ll be focusing on the mainstreaming health IT Zeitgeist as I meet with innovators and experts this week in Orlando. I’ll give you four big reasons: The patient is expecting a consumer experience from health care.

Health IT

Health IT EHR HIPAA RCM

Bonus Features – January 22, 2023 – 69% of digital health companies report data set gaps, 66% of patients don’t know where their healthcare data goes, and more

Healthcare IT Today

JANUARY 22, 2023

Because there’s so much happening out there in healthcare IT we aren’t able to cover in our full articles, we still want to make sure you’re informed of all the latest news, announcements, and stories happening to help you better do your job. Health information network Availity was named a Great Place to Work for the third consecutive year.

Digital Health

Digital Health Interoperability HIE Health Information

Integrating Ambient Clinical Voice Technology – The Impacts, Challenges, and Benefits

Healthcare IT Today

MARCH 8, 2024

Travis Bias, DO, MPH, DTM&H, FAAFP, Chief Medical Officer, Clinician Solutions & Family Physician at 3M Health Information Systems Ambient clinical documentation tools are being used by clinicians so they can focus on the patient in front of them, rather than on their computer screens. hours daily updating records.

Patient Experience

Patient Experience EMR EHR Health Information

Brand Relevance Has A Lot To Do with Health, Wellness, and Empowerment – Listening to (the) Prophet

Health Populi

MARCH 2, 2022

Spotify, for health information as well as mis-information. Fitbit, for connected health innovation. TED, for health story inspiration. The survey was fielded in October and November 2021, with each consumer rating five brands on 16 attributes. Peloton, for connected fitness. Android, for connectivity.

Mental health

Mental health Connected Health Health Information Patient Experience

Bonus Features – July 28, 2024 – 69% of patients will switch providers if communication doesn’t meet expectations, business associates account for 39% of data breaches, plus 21 more stories

Healthcare IT Today

JULY 28, 2024

Because there’s so much happening out there in healthcare IT we aren’t able to cover in our full articles, we still want to make sure you’re informed of all the latest news, announcements, and stories happening to help you better do your job. California-based San Mateo County Health selected Innovaccer for AI and population health management.

Healthcare Data Security

Healthcare Data Security EHR Healthcare IT Connected Health

Parkview Health gets 70% of patients onto Epic portal, home of its telehealth programs

Healthcare IT News - Telehealth

APRIL 25, 2023

"That unification cannot be underscored enough, as it allows us to implement vendors that can be leveraged across the entire health system, rather than purchasing multiple vendors for the same end goal," Maile explained. "Additionally, we used other key partners to drive some of the patient experiences," he continued.

Telehealth

Telehealth Digital Health Telemedicine Patient Experience

Patient Input Can Improve AI Models in Health Care: Innovators

Healthcare IT Today

MAY 21, 2024

This two-part series covers several companies—in particular, Ubie , Ada Health , Spire Health , and Healthvana —in the hope of encouraging other AI developers to take that big step toward transparency and accountability. This patient-reported data further augments automated predictions and can also be used to improve the models.

Nursing

Nursing Health Information Health IT Patient Experience

Bonus Features – July 31, 2022 – House passes bill to extend telehealth flexibility to 2024, only 60% of practices hit their 2021 revenue goal, and more

Healthcare IT Today

JULY 31, 2022

A survey of Surescripts users found an 8% increase in the use of electronic prescriptions for specialty medications in the first five months of 2022 compared to 2021. Primary care in particular seems to be suffering, as visit volumes have yet to return to their 2019 levels.

Telehealth

Telehealth Patient Experience Healthcare IT Nursing

Closing the Gender Health Gap: How Digital Technology Can Support Better Women’s Health

Healthcare IT Today

AUGUST 8, 2022

In the government-led consultation, Women’s Health Let’s Talk About It , ‘not being listened to’ was said to be a consistent theme across the health journey, experienced by over 80% of women. Providing health information . For women, the planned overhaul of women’s health content on NHS.uk

Health Information

Health Information Digital Health Patient Experience Healthcare IT

Bonus Features – June 30, 2024 – 56% of organizations say shortage of IT talent is a key challenge, 87% of physicians say at-home testing improves access to diagnostic services, plus 22 more stories

Healthcare IT Today

JUNE 30, 2024

In a statement sent to Healthcare IT Today, the EHR Association said the disincentives are “too narrowly focused and will do little to support broader interoperability and greater health information access,” as they focus solely on certified health IT users. A survey from ixlayer found 83% of U.S.

eCare

eCare RCM Interoperability Healthcare IT

Patient Portals Improve Healthcare Outcomes. So, Why Don’t Patients Use Them?

Healthcare IT Today

JANUARY 11, 2024

The following is a guest article by Oakkar Oakkar, Co-Founder and CEO at Keona Health Imagine a tool that puts your health information right at your fingertips. That’s what patient portals promise – a simple, digital way to access medical records, book appointments, and chat with doctors.

Health Information

Health Information Patient Experience EMR Health Data

Patients Flock to Online Records and Health Apps

Digital Health Wire

NOVEMBER 2, 2023

Digital patient experiences are becoming more important than ever, with new figures from the ONC showing a massive jump in demand for ways to access health information online. The post Patients Flock to Online Records and Health Apps appeared first on Digital Health Wire.

Health Information

Health Information Patient Experience Digital Health

The Challenges and Barriers in Standardized and Secure Data Exchange

Healthcare IT Today

SEPTEMBER 3, 2024

The large insurance companies, hospitals, and healthcare systems have signed on to health information exchange and will mandate that any business conducted with them will require vendors to use the data exchanges they support. Making patients a catalyst can accelerate this movement multi-fold.

Interoperability

Interoperability FHIR EHR Health Information

Does Engaging ALL of Your Patients Matter?

Xealth

MAY 2, 2024

Discover strategic approaches for leveraging your existing digital health investments to create more engaging and effective patient experiences for all involved. Electronic Health Records (EHR) streamline the management of patient data.

Digital Health

Digital Health EHR Mental health Patient Experience

A guide to connected health device and remote patient monitoring vendors

Healthcare IT News - Telehealth

MAY 6, 2020

Providers assign patients to specific care protocols and interventions that are tailored to condition or acuity level, which can include measuring vital signs, completing surveys, watching educational videos and participating in video visits with the virtual care team. Another product is called the eCareCompanion patient application.

Connected Health

Connected Health Telehealth Pharmaceuticals EHR

Health Equity: Searching for a New Angle

Healthcare IT Today

MAY 10, 2023

In fact, a survey conducted by Pearl found that 71% of patients are more likely to trust their dentist’s diagnosis when their dentist is aided by AI software. This technology not only allows for more accurate diagnosis, but it also enables patients to better visualize what their providers are trying to communicate.

Primary Care

Primary Care Mental health Telehealth Patient Experience

Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

The New “Paging Dr. Google?” DTC-AI for Health Care

Webinars

Trending Sources

A Profile of Health Consumer-Generations’ Use of Digital Health – Rock Health Takes Us Through the Ages

Webinars

Wolters Kluwer Survey Reveals Two-Thirds of Patients Still Have Questions After Healthcare Visits

“Listen to Me:” Personalization in Health Care Starts With Taking Patients’ Voices Seriously – the 15th Beryl Institute-Ipsos PX Pulse Survey

The Pace of Tech-Adoption Grows Among Older Americans, AARP Finds – But Privacy Concerns May Limit Adoption

3 in 4 U.S. Patients Say the Healthcare System is Broken — But Technology Can Help

Physicians More Bullish On the Benefits of Digital Tools for Patient Care, the AMA Tells Us

The Digital Transformation of Patients – Update from Rock Health and Stanford

Health Information Security – My Interview with Richard Kaufmann, CISO of Amedisys, Part 3: The Futures of Cybersecurity in Healthcare

While Virtual Care is “Table Stakes” in Health Care, Consumers Are Growing More Protective About Data-Sharing

How Young People Are Using Digital Tools to Help Deal with Mental Health

Healthcare Costs, Access to Data, and Partnering With Providers: Patients’ Top User Experience Factors

Bonus Features – February 2, 2025 – Only 14% of Americans confident with their health plan choice, hospitals end 2024 with 6% operating margins, plus 19 more stories

Consumers’ Growing Use of Portals and Apps: People Embracing Their Patient Journeys

The Persistent Rural/Urban Broadband Gap Is Bad for Health

Bonus Features – April 20, 2025 – 80% of nursing leaders piloting new care models, HR in healthcare uses AI to screen applications 25% more than other industries, plus 23 more stories

Listen Up, Healthcare: Hear The Patient’s Voice!

Going Digital for Health Is a New-Normal for Consumers

Weekly Roundup – December 21, 2024

Open Table for Health: Patients Are Online For Health Search and Physician Reviews

The Home and Low-Touch Health Care – a Health Consumer Update from Capgemini

Patient Digital Engagement Index: athenahealth research team share insights from 50 Million US patients

Healthcare Information In-Security Is the New Normal

Getting Health Care at a Retail Pharmacy vs a Retail Store: Consumers May Be Favoring the Pharmacist Versus the Retailer

Bridging the Gap: Communication Challenges Throughout the Patient Journey

Demand Grows for Advancements in Healthcare’s Digital Front Door

5 Must-Haves in a Patient Financial Communication Platform

HIMSS 2019: The Mainstreaming of Health IT, from Jim Cramer to Opioid Risk Scores

Bonus Features – January 22, 2023 – 69% of digital health companies report data set gaps, 66% of patients don’t know where their healthcare data goes, and more

Integrating Ambient Clinical Voice Technology – The Impacts, Challenges, and Benefits

Brand Relevance Has A Lot To Do with Health, Wellness, and Empowerment – Listening to (the) Prophet

Bonus Features – July 28, 2024 – 69% of patients will switch providers if communication doesn’t meet expectations, business associates account for 39% of data breaches, plus 21 more stories

Parkview Health gets 70% of patients onto Epic portal, home of its telehealth programs

Patient Input Can Improve AI Models in Health Care: Innovators

Bonus Features – July 31, 2022 – House passes bill to extend telehealth flexibility to 2024, only 60% of practices hit their 2021 revenue goal, and more

Closing the Gender Health Gap: How Digital Technology Can Support Better Women’s Health

Bonus Features – June 30, 2024 – 56% of organizations say shortage of IT talent is a key challenge, 87% of physicians say at-home testing improves access to diagnostic services, plus 22 more stories

Patient Portals Improve Healthcare Outcomes. So, Why Don’t Patients Use Them?

Patients Flock to Online Records and Health Apps

The Challenges and Barriers in Standardized and Secure Data Exchange

Does Engaging ALL of Your Patients Matter?

A guide to connected health device and remote patient monitoring vendors

Health Equity: Searching for a New Angle

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