Health Policy, Medical Billing and Patient Experience

The Patient as Consumer and Payer – A Focus on Financial Stress and Wellbeing

Health Populi

MAY 30, 2022

Year 3 into the COVID-19 pandemic, health citizens are dealing with coronavirus variants in convergence with other challenges in daily life: price inflation, civil and social stress, anxiety and depression, global security concerns, and the safety of their families. Medical debt has become such a financial burden and stress in the U.S.

Medical Billing

Medical Billing Health Policy Mental health Patient Experience

In the U.S., Patients Consider Costs and Insurance Essential to Their Overall Health Experience

Health Populi

APRIL 1, 2019

For mainstream Americans, “the math doesn’t add up” for paying medical bills out of median household budgets, based on the calculations in the 2019 VisitPay Report. adults 18 and over assessing peoples’ financial behaviors in the context of health care. Given a $60K median U.S.

Medical Billing

Medical Billing Patient Experience Health Policy

And the Oscar Goes To….Power to the Patients!

Health Populi

APRIL 28, 2021

Sarandon, Erivo, and Fairey each have their own patient stories… “I’m happy to be part of this campaign because people need transparency and consistent pricing in the healthcare industry in order to make educated decisions in every aspect of their lives.

Medical Billing

Medical Billing Patient Experience Public Health Health Policy

The Top Pain Point in the Healthcare Consumer Experience is Money

Health Populi

SEPTEMBER 5, 2018

Beyond the physical and emotional pain that people experience when they become a patient, in the U.S. 98% of Americans rank paying their medical bills is an important pain point in their patient journey, according to Embracing consumerism: Driving customer engagement in the healthcare financial journey , from Experian Health.

Patient Experience

Patient Experience Medical Billing Health Policy

A Portrait of the Health Consumer as Confused, Cost-Challenged, and Out of Control

Health Populi

JULY 28, 2019

Data illustrating that “paradox” is shown in the second chart: while 78% percent of patients told Maestro Health their health care experience is positive, 69% feel they lack control over their patient journey. Quality health care in America is too expensive, 79% of consumers said.

Telehealth

Telehealth Medical Billing Health Policy Digital Health

A Health Consumer Bill of Rights: Assuring Affordability, Access, Autonomy, and Equity

Health Populi

FEBRUARY 27, 2024

Let’s put “health” back into the U.S. health care system. FYI you might know of NABIP by its former acronym, NAHU, the National Association of Health Underwriters).

HIPAA

HIPAA Public Health Telehealth Leadership

1 in 2 U.S. Women (“The Bedrock of Society”) Self-Ration Care – the Latest Deloitte Findings

Health Populi

SEPTEMBER 15, 2024

For more on women and health policy in the 2024 election cycle, you can explore the Open Letter on the site of Women Healthcare Leaders for Progress , of which I am one of several hundred signing the Letter.

Health Policy

Health Policy Nursing Telehealth Medical Billing

A Vote for Telehealth is a Vote for American Patients’ and Doctors’ Well-Being

Health Populi

APRIL 12, 2024

Patients-as-consumers increasingly expect retail-enchanting service levels from health care – especially as patients pay medical bills increasingly out-of-pocket. Convenience isn’t just a nice-to-have: it has economic ROI.

Telehealth

Telehealth Mental health Public Health Medical Billing

Isn’t It Eyeconic? Vision Care in the Evolving Health Care Ecosystem

Health Populi

MARCH 21, 2019

Frictionless retail is also an important paradigm for health care, an industry rife with friction. A huge friction point we identified in our data-for-healthcare-good panel wrapping up the day is surprise medical billing due to patients’ unwitting use of out-of-network physicians and providers.

HIPAA

HIPAA Medical Billing Leadership Public Health

In U.S. Health Care, It’s Still the Prices, Stupid – But Transparency and Consumer Behavior Aren’t Working As Planned

Health Populi

JANUARY 18, 2019

American patients well understand the impact of health care costs in the family budget, with health care costs ranking the top pocketbook issue in U.S. That workers highly value their health benefits is no surprise.

BioTech

BioTech Medicare Medical Billing Patient Experience

Will Technology Cure Americans’ Health Care System Ills? Considering Google and Ascension Health’s Data Deal

Health Populi

NOVEMBER 12, 2019

What’s underneath that macro “healthcare” index number of 67 is a precipitous decline in the past year for Americans’ trust in hospitals, compared with biotech, pharma, consumer healthcare, and even health insurance — all of which grew in trust between 2018 and 2019, but not so with the hospital segment of U.S.

BioTech

BioTech Medical Billing HIPAA Health Information

When Household Economics Blur with Health, Technology and Trust – Health Populi’s 2023 TrendCast

Health Populi

DECEMBER 22, 2022

Most patients have experienced frustrations – in the designer’s parlance, “friction” – when seeking routine care as well as during a routine medical appointment. Clearly, patients’ experiences as consumers of healthcare lack the service levels they expect as payors based on this MITRE-Harris Poll.

Health Technology

Health Technology Mental health Digital Health Primary Care

Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

Health Populi

NOVEMBER 5, 2019

health care economics, patients are now payors as health consumers with more financial skin in paying medical bills. On the demand side of U.S.

Mental health

Mental health Medical Billing Medical Technology Pharmaceuticals

In 2020, PwC Expects Consumers to Grow DIY Healthcare Muscles As Medical Prices Increase

Health Populi

DECEMBER 11, 2019

Partnering, too, will be important on the road to digitization in health care across the three industry segments. specialty medicines), and people expect greater levels of retail-enhanced service from health care providers, plans, and pharma companies.

Life Science

Life Science Medical Billing Health Data Primary Care

Hospitals Suffer Decline in Consumer Satisfaction

Health Populi

NOVEMBER 27, 2019

The intention of this mandate is to enable patients-as-consumers to more readily shop for health care services that are “shoppable.” ” Health Populi’s Hot Points: The last chart organizes ACSI’s customer satisfaction benchmarks by industry in 2019.

Primary Care

Primary Care Medical Billing Patient Experience Health Policy

Workers Feel “Stuck,” Under-Insured, Financially Stressed, and Neglecting Mental Health

Health Populi

NOVEMBER 21, 2024

“It’s the economy stupid,” Jennifer Tescher, CEO of the Financial Health Network, titles her latest column in Forbes. Published two weeks after the 2024 U.S.

Mental health

Mental health Leadership Medical Billing Patient Experience

Benefit Cost Increases Overwhelm Flat Wages for Most in US: Pew

Health Populi

AUGUST 9, 2018

That is, if those patients-as-health-consumers can vote with their feet and pocketbook. As the patient is increasingly the payor, the financial experience is embedded into the patient experience, too. I noted above that women earn less than men, even in the 90th percentile of highest incomes in America.

Medical Billing

Medical Billing Patient Experience Health Policy

Five Healthcare Industry Changes to Watch in 2020

Henry Kotula

FEBRUARY 26, 2020

This change is occurring as the result of clinical innovations, patient preferences, financial incentives, electronic health records, telemedicine, and an increased focus on improving quality of care and clinical outcomes.

Primary Care

Primary Care Telehealth HIPAA Patient Experience

Patients, Health Consumers, People, Citizens: Who Are We In America?

Health Populi

MARCH 13, 2019

“Patients as Consumers” is the theme of the Health Affairs issue for March 2019. most visibly for prescription drugs , and increasingly for other line items in the medical bill like nursing home care, hospital care, and physician services.

Digital Health

Digital Health Health Policy Medical Billing Interoperability

How to Restore Americans’ Confidence in U.S. Health Care: Deal With Access and Cost

Health Populi

MARCH 15, 2021

household budgets have been particularly hard-hit in paying off credit cards and bills (23%), paying for food (17%), falling behind paying rent or mortgage (16%), affording health insurance coverage (16%), and paying for medical bills (16%). adults had trouble affording any of these basic living expenses.

Mental health

Mental health Public Health Medical Billing Telehealth

Trust in Institutions Among Americans: Small Biz, the Military and Policy More than the Medical System

Health Populi

JULY 15, 2024

Two-thirds of Americans have a lot of confidence in small business in the U.S. In second place, 61% of people in the U.S. have confidence in the military, followed by 51% with the police. The Gallup Poll on Americans’ confidence in 17 U.S. institutions is out today, reflecting a snapshot of U.S.

Medical Billing

Medical Billing Patient Experience Health Policy

In the New Inflationary Era, Gas and Health Care Costs Top Household Budget Concerns

Health Populi

APRIL 4, 2022

About 3 in 5 people worry about unexpected medical bills, followed by one-half concerned about their home’s utility bills and grocery store spending. Other worrisome health care cost items follow down the line, including: 45% of U.S. The cost of filling up a car’s gas tank ranked first among U.S.

Medical Billing

Medical Billing Mental health Medicare Patient Experience

Having Health Insurance Is a Social Determinant of Health: the implications of growing uninsured in the U.S.

Health Populi

MAY 10, 2018

One-third of people with individual health insurance coverage told the Fund their healthcare has become harder to afford over the past 12 months. This bar chart shows that 50% of working-age adults would not have sufficient funds to pay an unexpected $1,000 medical bill within 30 days.

Medical Billing

Medical Billing Patient Experience Health Policy

What Stays True for U.S. Health Care Post #Election2024 (1) – Consumers’ Dissatisfaction with Drug Prices

Health Populi

NOVEMBER 14, 2024

For health care, there are many uncertainties as we reflect, one week after the 2024 U.S. elections, on probably policy and market impacts that we can expect in 2025 and beyond. In today’s Health Populi post, I’ll reflect on the first of several certainties we-know-we-know about U.S.

Medical Billing

Medical Billing Pharmaceuticals Patient Experience Mental health

Americans’ Top 2 Priorities for President Trump and Congress Are To Lower Health Care and Rx Costs

Health Populi

FEBRUARY 20, 2020

Underpinning this Purple Convergence for Health is that whether a Democrat or Republican, U.S. health citizens are highly concerned about their personal out-of-pocket costs for medical services and insurance, as well as prescription drug coverage. And that is health citizenship-bonding patient experience.

Medical Billing

Medical Billing Leadership Mental health Patient Experience

Connected Health Pulse

The Patient as Consumer and Payer – A Focus on Financial Stress and Wellbeing

In the U.S., Patients Consider Costs and Insurance Essential to Their Overall Health Experience

Trending Sources

And the Oscar Goes To….Power to the Patients!

The Top Pain Point in the Healthcare Consumer Experience is Money

A Portrait of the Health Consumer as Confused, Cost-Challenged, and Out of Control

A Health Consumer Bill of Rights: Assuring Affordability, Access, Autonomy, and Equity

1 in 2 U.S. Women (“The Bedrock of Society”) Self-Ration Care – the Latest Deloitte Findings

A Vote for Telehealth is a Vote for American Patients’ and Doctors’ Well-Being

Isn’t It Eyeconic? Vision Care in the Evolving Health Care Ecosystem

In U.S. Health Care, It’s Still the Prices, Stupid – But Transparency and Consumer Behavior Aren’t Working As Planned

Will Technology Cure Americans’ Health Care System Ills? Considering Google and Ascension Health’s Data Deal

When Household Economics Blur with Health, Technology and Trust – Health Populi’s 2023 TrendCast

Great Expectations for Health Care: Patients Look for Consumer Experience and Trust in Salesforce’s Latest Research

In 2020, PwC Expects Consumers to Grow DIY Healthcare Muscles As Medical Prices Increase

Hospitals Suffer Decline in Consumer Satisfaction

Workers Feel “Stuck,” Under-Insured, Financially Stressed, and Neglecting Mental Health

Benefit Cost Increases Overwhelm Flat Wages for Most in US: Pew

Five Healthcare Industry Changes to Watch in 2020

Patients, Health Consumers, People, Citizens: Who Are We In America?

How to Restore Americans’ Confidence in U.S. Health Care: Deal With Access and Cost

Trust in Institutions Among Americans: Small Biz, the Military and Policy More than the Medical System

In the New Inflationary Era, Gas and Health Care Costs Top Household Budget Concerns

Having Health Insurance Is a Social Determinant of Health: the implications of growing uninsured in the U.S.

What Stays True for U.S. Health Care Post #Election2024 (1) – Consumers’ Dissatisfaction with Drug Prices

Americans’ Top 2 Priorities for President Trump and Congress Are To Lower Health Care and Rx Costs

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