Health Policy and Patient Experience - Connected Health Pulse

The Patient as Consumer and Payer – A Focus on Financial Stress and Wellbeing

Health Populi

MAY 30, 2022

in 2022, billing and medical payments are now embedded in patients’ experience, regardless of the type of payor. CarePayment conducted a survey among consumers learning more about patients-as-payers and their demands for more retail-style options for billing and payment processes. It’s true to say that in the U.S.

Medical Billing

Medical Billing Health Policy Mental health Patient Experience

Health Consumers Expect Healthcare to be Digital (and Secure), Philips Future Health Index Finds

Health Populi

SEPTEMBER 10, 2019

Older people, in particular, would be more likely to use digital health tools if their clinicians recommend these technologies. Thus, Philips asserts that health care professionals are becoming “true digital collaborators,” seeing positive impacts on the way they and their patients experience health care.

Interoperability

Interoperability Digital Health Patient Experience Health Data

What Person-Centered Interoperability Looks Like: Seqster

Health Populi

APRIL 6, 2022

In summing up the patient-centered interoperability goal, Ardy summarized: “We’ve created the Mint.com of health data.” ” Health Populi’s Hot Points: Many of my beloved and brilliant colleagues are convening this week at HealthDataPalooza and the National Health Policy Conference in Washington, DC.

Interoperability

Interoperability Life Science EHR Health Data

The Top Pain Point in the Healthcare Consumer Experience is Money

Health Populi

SEPTEMBER 5, 2018

Experian is best known as the consumer credit reporting agency; Experian Health works with healthcare providers on revenue cycle management, patient identity, and care management, so the company has experience with patient finance and medical expense sticker shock.

Patient Experience

Patient Experience Medical Billing Health Policy

Can AI Make Healthcare Human Again? Dr. Topol Says “Yes”

Health Populi

MARCH 11, 2019

“Before we entrust our care to AI systems and ‘doctor robots,’ we must first commit to identifying bias in datasets and fixing them as much as possible.

HC

HC Health Policy Health Data Digital Health

1 in 2 U.S. Women (“The Bedrock of Society”) Self-Ration Care – the Latest Deloitte Findings

Health Populi

SEPTEMBER 15, 2024

For more on women and health policy in the 2024 election cycle, you can explore the Open Letter on the site of Women Healthcare Leaders for Progress , of which I am one of several hundred signing the Letter.

Health Policy

Health Policy Nursing Telehealth Medical Billing

The Home and Low-Touch Health Care – a Health Consumer Update from Capgemini

Health Populi

JULY 27, 2020

Former National Coordinator for Health IT Dr. Farzad Mostashari co-authored a report with Dr. Mark McClellan, former FDA Commissioner, and colleagues at Duke’s Margolis Center for Health Policy, on how the U.S. could develop a national COVID-19 pandemic surveillance system.

Digital Health

Digital Health Pharmaceuticals Health Policy Mental health

Can Consumer Electronics Help Stem the Decline of U.S. Life-Years? A Preface for #CES2023

Health Populi

JANUARY 2, 2023

Bolstering the impact of digital health technologies — and particularly remote health monitoring and clinically-prescribed wearable tech — was the late December 2922 health policy news that telehealth provisions would be included in the FY2023 Omnibus Appropriations Bill.

Digital Health

Digital Health Health Policy Mental health Telehealth

A Portrait of the Health Consumer as Confused, Cost-Challenged, and Out of Control

Health Populi

JULY 28, 2019

These two examples illustrate that Maestro Health’s concerns are being heeded by organizations who see the opportunity to get closer to patients’ in everyday life and make a difference for them, their doctors, their employers who may fund their health insurance, and shareholders. health policy circles.

Telehealth

Telehealth Medical Billing Health Policy Digital Health

The Pace of Tech-Adoption Grows Among Older Americans, AARP Finds – But Privacy Concerns May Limit Adoption

Health Populi

JANUARY 28, 2020

One in two people over 50 bought a piece of digital technology in the past year. Three in four people over fifty in America now have a smartphone. One-half of 50+ Americans use a tablet, and 17% own wearable tech.

HIPAA

HIPAA Health Data Digital Health Health Information

Value Comes to Healthcare: But Whose Value Is It?

Health Populi

JULY 6, 2018

This is a proxy for positive patient experience at that “moment-of-truth,” in the space between doctor-and-patient where shared decision-making can happen… or not.

Patient Experience

Patient Experience Public Health Health Policy Health IT

Real-Time Versus Store-and-Forward Telehealth Technology

AMD Telemedicine

JANUARY 31, 2023

In instances where patients are consulting with specialists, live consultations can help practitioners render immediate, on-the-spot diagnoses or treatment suggestions, rather than patients having to transfer to different facilities for second opinions or consults.

Telehealth

Telehealth Telemedicine Health Policy Patient Experience

How Trauma-Informed Design Principles Can Be Health-Ful for All of Us – Learning from IKEA

Health Populi

DECEMBER 5, 2024

As a long-time fan and customer of IKEA, I receive daily Google Alerts about the company, from business finances to design trends. When I read this piece on IKEA’s work on a home designed for people who were homeless , I paid special attention to learn about the concept of trauma-informed design.

Mental health

Mental health Public Health Telehealth Patient Experience

Virtual Health Tech Enables the Continuum of Health from Hospital to Home

Health Populi

APRIL 21, 2021

In the COVID-19 pandemic, as peoples’ daily lives shifted closer and closer to home, and for some weeks and months home-all-the-time, health care, too, moved beyond brick-and-mortar hospitals and doctors’ offices.

Telehealth

Telehealth Public Health Life Science Primary Care

A Health Consumer Bill of Rights: Assuring Affordability, Access, Autonomy, and Equity

Health Populi

FEBRUARY 27, 2024

Let’s put “health” back into the U.S. health care system. FYI you might know of NABIP by its former acronym, NAHU, the National Association of Health Underwriters).

HIPAA

HIPAA Public Health Leadership Telehealth

And the Oscar Goes To….Power to the Patients!

Health Populi

APRIL 28, 2021

Health care has increased its role in popular culture over the years.

Medical Billing

Medical Billing Patient Experience Public Health Health Policy

Healthcare 2030: Are We Consumers, CEOs, Health Citizens, or Castaways? 4 Scenarios On the Future of Health Care and Who We Are – Part 2

Health Populi

APRIL 16, 2024

Federal gun legislation is passed and investments in cybersecurity are maxed in this scenario, with policies and procedures in the workplace taken seriously by all health citizens. Federal investment in climate and environmental health are part of holistic health policy.

HC

HC Mental health Public Health Primary Care

Digital Transformation Is The New Mantra But Can’t Happen Without Access To Connectivity

Health Populi

MARCH 5, 2019

Increased availability of health information, services and social networks online can also improve patient experiences. between rural and urban health citizens, as well as other digital gaps based on demographics like income and education, bode ill for the promise of telehealth and other aspects of digital health.

eHealth

eHealth Patient Experience Telehealth Digital Health

What to Expect For Health/Care at CES 2024

Health Populi

JANUARY 2, 2024

In addition to these aspects, I’ll also be tracking women’s health, mental health, and technology that can scale solutions to the risks of the social determinants of health.

Mental health

Mental health Digital Health Telehealth Health Policy

How to Get Better Care to More People? Address Burnout, Bridge Insights, Embed Sustainability – the Philips Future Health Index 2024

Health Populi

JUNE 18, 2024

Another tactic to embed in dealing across all three of the calls-to-action is the role that telehealth and virtual care can play for two of the three factors — dealing with staff shortages and sustainability in reducing carbon and saving people time while bolstering patient experience and convenience.

Nursing

Nursing Primary Care Patient Experience Telehealth

McKinsey’s Six Shifts To Add Life to Years — and One More to Consider

Health Populi

APRIL 1, 2022

People spend one-half of their lives in “less-than-good health,” we learn early in the paper, Adding years to life and life to years from the McKinsey Health Institute.

Life Science

Life Science Mental health Pharmaceuticals Medical Technology

Three in Five People 50+ in the US Will Likely Use Telehealth In the Future – An Update from AARP

Health Populi

MAY 10, 2022

“Telehealth certainly appears to be here to stay,” the AARP forecasts in An Updated Look at Telehealth Use Among U.S. Adults 50-Plus from AARP. Two years after the emergence of the COVID-19 pandemic, one-half of U.S. adults over 50 said they or someone in their family had used telehealth.

Telehealth

Telehealth Mental health Public Health Medicare

The New DTC Channel Is…A Vending Machine (From Advil to Plan B)

Health Populi

SEPTEMBER 5, 2024

An important one to watch seems simple on its face, but could expand access to specific patient populations who need products and services at home or close-to-home — like needing a condom at 3 am. in the current post-Dobbs health policy environment. Enter the humble vending machine. ” That is, emergency birth control.

Health science

Health science Health Policy Patient Experience Mobile Health

Telehealth and COVID-19 in the U.S.: A Conversation with Ann Mond Johnson, ATA CEO

Health Populi

MARCH 12, 2020

Let’s travel to Shanghai, China where, “the covid-19 epidemic has brought millions of new patients online. Will the coronavirus inspire greater adoption of telehealth in the U.S.? They are likely to stay there,” asserts “ The smartphone will see you now ,” an article in the March 7th 2020 issue of The Economist.

Telehealth

Telehealth Medicare Telemedicine Public Health

Most Virtual Care Consumers, Satisfied With Visits in the COVID Era, Expect It for Future Care

Health Populi

JULY 10, 2020

health care providers set up virtual care arrangements to convene with patients. Three months into the COVID-19 crisis, how have patients felt about these telehealth visits? Within days of the coronavirus pandemic emerging in the U.S.,

Telehealth

Telehealth Primary Care Mental health Patient Experience

In the U.S., Patients Consider Costs and Insurance Essential to Their Overall Health Experience

Health Populi

APRIL 1, 2019

Patients in the U.S. assume the role of payor when they are enrolled in high-deductible health plans. For mainstream Americans, “the math doesn’t add up” for paying medical bills out of median household budgets, based on the calculations in the 2019 VisitPay Report.

Medical Billing

Medical Billing Patient Experience Health Policy

Addressing Health Equity Must Include Digital Equity Beyond Access To Medical Services and Insurance

Health Populi

JUNE 5, 2020

The 21st Century Cures Act emphasizes patients’ control of personal health information. ONC rules issues in March 2020 called for more patient-facing health tools and apps to bolster health consumer engagement and empowerment. But the emergence of the coronavirus in the U.S.

Digital Health

Digital Health Health Information Telehealth Health Data

How Health Gets Built – The Building H Index Thinking Health-By-Design

Health Populi

APRIL 27, 2022

Health happens outside of doctors’ offices and hospital operating rooms. Health is made in our homes, in our communities, in our daily lives as we go about working, playing, learning, and praying. “It’s hard to be healthy in the U.S. ” That is the underlying premise and reason for The Building H Index.

Mental health

Mental health Digital Health Telehealth Patient Experience

Bonus Features – July 31, 2022 – House passes bill to extend telehealth flexibility to 2024, only 60% of practices hit their 2021 revenue goal, and more

Healthcare IT Today

JULY 31, 2022

A survey of healthcare leaders by patient engagement vendor pCare and research firm WBR Insights indicated that demand for technology to improve the patient experience is on the rise , with 65% of organizations saying more patients want a tech-enabled care experience.

Telehealth

Telehealth Patient Experience Healthcare IT Nursing

HLTH 2024: What are the key talking points likely to be?

Lloyd Price

OCTOBER 14, 2024

The role of telehealth and remote patient monitoring in improving access to care. The challenges and opportunities of integrating social determinants of health into care delivery. Health Policy: The impact of healthcare policy on patient outcomes and access to care.

Leadership

Leadership healthcare technology Digital Health Mental health

Healthcare 2030: Are We Consumers, CEOs, Health Citizens, or Castaways? 4 Scenarios On the Future of Health Care and Who We Are – Part 1

Health Populi

APRIL 14, 2024

In the past few years, what event or innovation has had the metaphorical impact of hitting you upside the head and disrupted your best-laid plans in health care? A few such forces for me have been the COVID-19 pandemic, the emergence of Chat-GPT, and Russia’s invasion of Ukraine.

Primary Care

Primary Care Pharmaceuticals Patient Experience Public Health

Isn’t It Eyeconic? Vision Care in the Evolving Health Care Ecosystem

Health Populi

MARCH 21, 2019

The vision/optical industry is one piece of the health/care ecosystem, but the segment has not been as directly impacted by patients’ new consumer muscles until just about now.

HIPAA

HIPAA Medical Billing Leadership Public Health

Medical Costs Are Consuming Americans’ Financial Health

Health Populi

APRIL 2, 2019

Healthcare Cost Crisis , a survey from West Health and Gallup. One in three Americans overall are concerned they won’t be able to pay for health care services or prescription drugs: that includes 35% of people who are insured, and 63% of those who do not have insurance. Gallup polled 3,537 U.S.

Pharmaceuticals

Pharmaceuticals Primary Care Patient Experience Health Policy

In U.S. Health Care, It’s Still the Prices, Stupid – But Transparency and Consumer Behavior Aren’t Working As Planned

Health Populi

JANUARY 18, 2019

American patients well understand the impact of health care costs in the family budget, with health care costs ranking the top pocketbook issue in U.S. That workers highly value their health benefits is no surprise.

BioTech

BioTech Medicare Medical Billing Patient Experience

My ABCovid-19 Journal – Day 4 of 5, Letters “P” through “T”

Health Populi

AUGUST 12, 2020

While I’m on holiday this week, restoring and re-setting, I’ve been sharing pages from my ABCovid-19 Journal with readers of Health Populi. I created this journal during the early phase of the pandemic in the U.S., as a form of art therapy, creative outlet, and learning.

Mental health

Mental health Public Health Patient Experience Health Policy

A Vote for Telehealth is a Vote for American Patients’ and Doctors’ Well-Being

Health Populi

APRIL 12, 2024

Whether you’re a patient or a physician in the U.S., Congress can’t agree on much before the 2024 summer recess, there’s one bipartisan stroke of political pens in Washington, DC, that could provide some satisfaction for both patients and doctors: bring telehealth back to patients and providers permanently.

Telehealth

Telehealth Mental health Public Health Medical Billing

Health/Care Everywhere – Re-Imagining Healthcare at ATA 2019

Health Populi

APRIL 14, 2019

Ann Mond Johnson assumed the helm of CEO of ATA in 2018, and she’s issued a call-to-action across the health/care ecosystem for a delivery system upgrade. “ATA” is the new three-letter acronym for the American Telemedicine Association, meeting today through Tuesday at the Convention Center in New Orleans.

Telehealth

Telehealth Telemedicine FHIR Medicare

What If We Built a Consumer-Enchanting Health System in the Context of HLTH 2023? Building Blocks for the Scenario

Health Populi

OCTOBER 9, 2023

What if… you were given the opportunity to build a health system from scratch in this new era of platforms, cloud computing, AI and machine learning, curious-digital-empowered consumers, and collaborators in retail and community settings operating close to peoples’ homes and workplaces?

Health Data

Health Data Connected Health Mental health Digital Health

“Healthcare Isn’t Healthy:” the Global Challenge of Health Equity, and Calls-to-Action

Health Populi

SEPTEMBER 14, 2023

Discrimination in health care is reported by more people in the U.S. we learn in the research reported in The Intersection of Health Equity in Communities & Business Strategy: A Call-to-Action , from Omnicomm PR Group (OPRG) and Atlantic Insights. than in Germany, Spain, or the U.K.,

Public Health

Public Health Digital Health Patient Experience Health Policy

Can Telemedicine Increase Health Equity? A Conversation with Antoinette Thomas, Dave Ryan, and Me with the ATA

Health Populi

FEBRUARY 2, 2021

“We” was a trio including Antoinette Thomas (@NurseTechExec1), Chief Patient Experience Officer with Microsoft, David Ryan (@DavidPRyan), former long-time Global Head of Intel’s Health/Life Science business; and, me.

Telemedicine

Telemedicine Public Health Life Science Remote care

Telehealth-As-Healthcare Is a Mainstream Expectation Among Consumers, J.D. Power Finds

Health Populi

OCTOBER 6, 2022

Telehealth has increased access to mental health services, I’ve highlighted this Mental Illness Awareness Week here in Health Populi. But telehealth has also emerged as a preferred channel for routine health care services, we learn from J.D. Power’s 2022 Telehealth Satisfaction Study.

Telehealth

Telehealth Mental health Nursing Primary Care

The ROI on Virtual Care – Thinking About Value and Future Prospects With the AMA

Health Populi

MAY 25, 2021

For telehealth, that S-curve has had a very long and fairly flat front-end of the “S” followed by a hockey stick trajectory in March and April 2020 as the COVID-19 pandemic was an exogenous shock to in-person health care delivery.

Telehealth

Telehealth Digital Health EHR Medical Technology

Telehealth Awareness, Access and Adoption: Updates from J.D. Power, the ATA and FAIR Health

Health Populi

AUGUST 5, 2019

Power,” your mind probably imagines reviews of automotive performance, retail shopping experiences, or perhaps even health insurance plan customer service. Expanding its report-card role in the health ecosystem. When you think “J.D.

Telehealth

Telehealth Telemedicine Mental health Primary Care

Open Table for Health: Patients Are Online For Health Search and Physician Reviews

Health Populi

FEBRUARY 19, 2019

Seeking health information online along with researching other patients’ perspectives on doctors are now as common as booking dinner reservations and reading restaurant reviews, based on Rock Health’s latest health consumer survey, Beyond Wellness for the Healthy: Digital Health Consumer Adoption 2018.

HIPAA

HIPAA Telehealth Digital Health Health Data

The Patient as Consumer and Payer – A Focus on Financial Stress and Wellbeing

Health Consumers Expect Healthcare to be Digital (and Secure), Philips Future Health Index Finds

Trending Sources

What Person-Centered Interoperability Looks Like: Seqster

The Top Pain Point in the Healthcare Consumer Experience is Money

Can AI Make Healthcare Human Again? Dr. Topol Says “Yes”

1 in 2 U.S. Women (“The Bedrock of Society”) Self-Ration Care – the Latest Deloitte Findings

The Home and Low-Touch Health Care – a Health Consumer Update from Capgemini

Can Consumer Electronics Help Stem the Decline of U.S. Life-Years? A Preface for #CES2023

A Portrait of the Health Consumer as Confused, Cost-Challenged, and Out of Control

The Pace of Tech-Adoption Grows Among Older Americans, AARP Finds – But Privacy Concerns May Limit Adoption

Value Comes to Healthcare: But Whose Value Is It?

Real-Time Versus Store-and-Forward Telehealth Technology

How Trauma-Informed Design Principles Can Be Health-Ful for All of Us – Learning from IKEA

Virtual Health Tech Enables the Continuum of Health from Hospital to Home

A Health Consumer Bill of Rights: Assuring Affordability, Access, Autonomy, and Equity

And the Oscar Goes To….Power to the Patients!

Healthcare 2030: Are We Consumers, CEOs, Health Citizens, or Castaways? 4 Scenarios On the Future of Health Care and Who We Are – Part 2

Digital Transformation Is The New Mantra But Can’t Happen Without Access To Connectivity

What to Expect For Health/Care at CES 2024

How to Get Better Care to More People? Address Burnout, Bridge Insights, Embed Sustainability – the Philips Future Health Index 2024

McKinsey’s Six Shifts To Add Life to Years — and One More to Consider

Three in Five People 50+ in the US Will Likely Use Telehealth In the Future – An Update from AARP

The New DTC Channel Is…A Vending Machine (From Advil to Plan B)

Telehealth and COVID-19 in the U.S.: A Conversation with Ann Mond Johnson, ATA CEO

Most Virtual Care Consumers, Satisfied With Visits in the COVID Era, Expect It for Future Care

In the U.S., Patients Consider Costs and Insurance Essential to Their Overall Health Experience

Addressing Health Equity Must Include Digital Equity Beyond Access To Medical Services and Insurance

How Health Gets Built – The Building H Index Thinking Health-By-Design

Bonus Features – July 31, 2022 – House passes bill to extend telehealth flexibility to 2024, only 60% of practices hit their 2021 revenue goal, and more

HLTH 2024: What are the key talking points likely to be?

Healthcare 2030: Are We Consumers, CEOs, Health Citizens, or Castaways? 4 Scenarios On the Future of Health Care and Who We Are – Part 1

Isn’t It Eyeconic? Vision Care in the Evolving Health Care Ecosystem

Medical Costs Are Consuming Americans’ Financial Health

In U.S. Health Care, It’s Still the Prices, Stupid – But Transparency and Consumer Behavior Aren’t Working As Planned

My ABCovid-19 Journal – Day 4 of 5, Letters “P” through “T”

A Vote for Telehealth is a Vote for American Patients’ and Doctors’ Well-Being

Health/Care Everywhere – Re-Imagining Healthcare at ATA 2019

What If We Built a Consumer-Enchanting Health System in the Context of HLTH 2023? Building Blocks for the Scenario

“Healthcare Isn’t Healthy:” the Global Challenge of Health Equity, and Calls-to-Action

Can Telemedicine Increase Health Equity? A Conversation with Antoinette Thomas, Dave Ryan, and Me with the ATA

Telehealth-As-Healthcare Is a Mainstream Expectation Among Consumers, J.D. Power Finds

The ROI on Virtual Care – Thinking About Value and Future Prospects With the AMA

Telehealth Awareness, Access and Adoption: Updates from J.D. Power, the ATA and FAIR Health

Open Table for Health: Patients Are Online For Health Search and Physician Reviews

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