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The Patient as Consumer and Payer – A Focus on Financial Stress and Wellbeing

Health Populi

in 2022, billing and medical payments are now embedded in patientsexperience, regardless of the type of payor. CarePayment conducted a survey among consumers learning more about patients-as-payers and their demands for more retail-style options for billing and payment processes. It’s true to say that in the U.S.

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The Pace of Tech-Adoption Grows Among Older Americans, AARP Finds – But Privacy Concerns May Limit Adoption

Health Populi

The same percentage of people over 50 own a voice assistant, a market penetration rate which more than doubled between 2017 and 2019, AARP noted in the 2020 Tech and the 50+ Survey published in December 2019. For this research, AARP worked with Ipsos to survey (online) 2,607 people ages 50 and over in June and July 2019.

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Health Consumers Expect Healthcare to be Digital (and Secure), Philips Future Health Index Finds

Health Populi

Health care system financing, delivery, and workflows widely vary across nations around the world. Older people, in particular, would be more likely to use digital health tools if their clinicians recommend these technologies. This is a very important pillar for health consumer engagement and patient experience.

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Most Virtual Care Consumers, Satisfied With Visits in the COVID Era, Expect It for Future Care

Health Populi

Three months into the COVID-19 crisis, how have patients felt about these telehealth visits? In Patient Perspectives on Virtual Care , Kyruus answers this question based on an online survey of 1,000 patients 18 years of age and older, conducted in May 2020.

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1 in 2 U.S. Women (“The Bedrock of Society”) Self-Ration Care – the Latest Deloitte Findings

Health Populi

are more likely to avoid care than men in America, Deloitte found in the consulting firm’s latest survey on consumers and health care. consumer survey in February and March, 2024. Women in the U.S. Deloitte coins this phenomenon as a “triple-threat” that women face in the U.S.

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The Top Pain Point in the Healthcare Consumer Experience is Money

Health Populi

Experian is best known as the consumer credit reporting agency; Experian Health works with healthcare providers on revenue cycle management, patient identity, and care management, so the company has experience with patient finance and medical expense sticker shock.

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In the U.S., Patients Consider Costs and Insurance Essential to Their Overall Health Experience

Health Populi

Patients-as-health-consumers are highly influenced by health care costs when assessing their ability or interest in seeking health care, the second chart from the VisitPay survey report illustrates. Most Americans want government to do more to help them, the OECD survey found.