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Patient Experience – 2025 Health IT Predictions

Healthcare IT Today

We reached out to our incredible Healthcare IT Today Community to get their insights on what will happen in the coming year and boy did they deliver. The integration of high-quality, predictive consumer data into healthcare will revolutionize the patient experience by making it more personalized, proactive, and patient-centered.

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RLDatix Acquires SocialClimb, Empowering Healthcare Organizations with Enhanced Provider Reputation Management and Patient Experience Data Insights

Healthcare IT Today

By adding SocialClimb’s capabilities to its comprehensive suite of solutions, RLDatix will now offer a 360-degree view of providers, allowing healthcare organizations to uncover critical insights and trends about how care quality and provider performance contribute to care delivery risk.

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Zoom plans new genAI capabilities for healthcare providers

Healthcare IT News - Telehealth

"We feel a great responsibility to leverage the power of AI to drive employee productivity and enhance patient experiences,” said Smita Hashim, chief product officer at Zoom, noting that nearly 140,000 healthcare organizations worldwide now use the platform. Enterprise Taxonomy:

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Three 2023 telemedicine trends that advance the 'new normal' in healthcare

Healthcare IT News - Telehealth

This past year may very well have been the year the "new normal" was sealed for healthcare – one that includes a lot more telehealth, remote monitoring and other virtual care than ever before. Technology has became culturally accepted as an integral part of the patient experience as telemedicine gained popularity.

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Zoom takes Suki partnership to next level

Healthcare IT News - Telehealth

Zoom's funding will help the seven-year-old company better tackle documentation burnout, improve patient experiences, and expand its team. Nearly 140,000 healthcare organizations use Zoom for telehealth, the company noted in October when it announced its genAI clinical notes integration partnership in October.

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Data Storytelling to Spotlight the Customer Voice

Healthcare IT Today

Quantitative data from unsolicited feedback reveals the prevalence of topics and pain points in the conversations, while qualitative data from individual conversations captures the authentic voices and emotions within the patient experience–from patients and caregivers to agents and HCPs.

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Patient experience is evolving as providers embrace telehealth

Healthcare IT News - Telehealth

THE LARGER TREND. The good news is that more and more patients are accepting and trusting of remote care technology. Healthcare IT News is a publication of HIMSS Media. Focus on Patient Experience. This month, our coverage will continue a special focus on the patient experience.