Industry, Patient Experience and Primary Care

The 2023 Health Economy – The Evolving Primary Care and Retail Health Convergence Through Trilliant Health’s Lens

Health Populi

SEPTEMBER 27, 2023

I’ll be referring to the research, with gratitude, over the coming months for my own work with clients spanning the health/care ecosystem. health care financing. The line chart here illustrates one piece of the Report’s section on “Unraveling Health,” showing that primary care volumes in the U.S.

Primary Care

Primary Care Medical Billing Medicare Patient Experience

New Primary Care, Retail and Tech Entrants Motivating Hospitals to Grow Consumer Chops

Health Populi

SEPTEMBER 10, 2021

Kaufman Hall analyzed 100 health care organizations in this year’s consumerism survey to assess their readiness to embrace consumer-centric strategies, understand how the industry prioritizes these approaches, evaluate their progress toward responding to them, and identifying best practices.

Primary Care

Primary Care Mental health Telehealth Patient Experience

3 in 4 U.S. Patients Say the Healthcare System is Broken — But Technology Can Help

Health Populi

NOVEMBER 18, 2024

Start with over-arching finding that, “Three out of four patients believe the U.S. health consumers is with the health care system industry segments like hospitals, insurance companies, and pharma — as patients differentiate between the “system” and the “people” working in it.

Nursing

Nursing Primary Care Medical Billing Public Health

Webinars

Bridging Innovation & Patient Care: The Growing Role of AI

What Your Financial Statements Are Telling You—And How to Listen!

MORE WEBINARS

Nirvana Raises $24.2M Series A to Revolutionize Health Insurance Verification

Healthcare IT Today

OCTOBER 15, 2024

Today, Nirvana’s platform improves the patient experience by allowing patients to pay confidently upfront at the time of the visit, which simplifies the appointment booking experience as a whole. We’re building the eligibility management platform that will transform how payments are made in the healthcare industry.”

Patient Experience

Patient Experience RCM EMR Primary Care

From Evolution to Innovation, from Health Care to Health: How Health Plans With Collaborators Are Re-Defining the Industry

Health Populi

FEBRUARY 4, 2024

Health plans are designed to provide a range of medical services, preventive care, and financial protection against the costs of healthcare. Neither of these explanations satisfies my current view of where I see the industry at this moment, and especially as I work through my forecast to 2030. One of the obstacles facing some U.S.

Primary Care

Primary Care Medicare Medical Billing Public Health

At Baptist Health, Epic-linked asynchronous telehealth boosts provider and patient experience

Healthcare IT News - Telehealth

APRIL 18, 2022

Early last year, Baptist Health, a health system based in Louisville, Kentucky, was taking note of the lessons staff had learned and the data gathered through the first year of the pandemic to reassess the organization's overall virtual care strategy and current digital health tools. THE PROBLEM. " Dr. Brett A.

Patient Experience

Patient Experience Telehealth Telemedicine EHR

How BioPharma Can Play in Consumers’ Retail Experience Expectations

Health Populi

APRIL 2, 2025

CVS Health’s recent research report into the critical role of consumer experience in health care quantifies the return on investing in UX and CX design for improving medication adherence.

Pharmaceuticals

Pharmaceuticals Medical Billing Patient Experience Digital Health

Everside Health and Marathon Health Announce Merger to Meet Accelerating Employer Demand for Advanced Primary Care Services

Healthcare IT Today

MARCH 1, 2024

million eligible patients through more than 680 health centers across 41 U.S. million eligible patients through more than 680 health centers across 41 U.S. Our track record reflects our success in gaining the trust and loyalty of our clients, patients, and communities nationwide.” states, and virtually in all 50 states.

Primary Care

Primary Care HC Leadership Mental health

Virtual Health Tech Enables the Continuum of Health from Hospital to Home

Health Populi

APRIL 21, 2021

Those “waves of demand” TripleTree described will impact every segment of care delivery and sponsor, including small to mid-sized physician practices, employers, behavioral/mental health, public/government-sponsored health care programs, and the pharma and life science industry.

Telehealth

Telehealth Public Health Life Science Primary Care

Think Quintuple Aim This Week at #HIMSS25

Health Populi

MARCH 3, 2025

health care ecosystem in March 2025, and adjacent industry sectors that bolster human health, I turn to the Quintuple Aim as a useful lens or telescope for us to use in considering “tomorrow’s health” given where we are “today.” ” So given the many “uncertainties” facing the U.S.

Digital Health

Digital Health Medical Billing Primary Care Interoperability

The American Hospital Association Looks at Retail and Tech Health Care Disruptors

Health Populi

FEBRUARY 16, 2023

Ever since Clayton Christensen explained the concept of disruptive innovation in 1995, health care became one of the poster children emblematic of an industry ripe for disruption. “By 2030, nontraditional players could own as much as 30% of the primary care market.”

Primary Care

Primary Care Patient Experience Telehealth Nursing

Health Care and Consumers in 2030: A Profile from KPMG

Health Populi

JULY 16, 2019

A “one layered delivery network through which patients can move seamlessly as they age and their needs evolve” will be the new health care platform to meet patients’ demands by 2030, according to a forecast from KPMG’s Healthcare and Life Sciences Institute. delivery and financing system.

Life Science

Life Science EHR Primary Care Digital Health

Mental Health and Chronic Condition Care – 2025 Health IT Predictions

Healthcare IT Today

DECEMBER 24, 2024

Julie Frey, Head of Provider Product, Clinical Effectiveness at Wolters Kluwer Health The demand for mental health services continues to put pressure on primary care providers who, despite not being formally trained mental health specialists, deliver 60% of mental health care and write nearly 80% of prescriptions for antidepressants.

Mental health

Mental health Health IT Primary Care Patient Experience

Suki Secures $70M Series D Funding as Demand Surges, Expands Strategic Partnership with MedStar Health

Healthcare IT Today

OCTOBER 11, 2024

Suki’s mission is to make healthcare technology invisible and assistive with an AI platform that powers the industry. The healthcare industry is clamoring for AI and we are proud to offer a suite of full-featured solutions that seamlessly interoperate with existing tools.

EHR

EHR healthcare technology Primary Care Leadership

Patient Centered Care Through Value Based Care, Social Determinants of Health, and Behavioral Health – 2025 Health IT Predictions

Healthcare IT Today

JANUARY 14, 2025

Check out our community’s Value-Based Care , Social Determinants of Health , and Behavioral Health predictions: Luke Hansen, MD, MHS, Chief Medical Officer at Arcadia In 2025 and beyond, specialists will play a larger role in advancing value-based care (VBC).

Health IT

Health IT Primary Care Mental health Patient Experience

Why #CES2022 Will Be Keynoted By A Health Care Innovator for the First Time

Health Populi

DECEMBER 27, 2021

In October 2021, the Consumer Technology Association (CTA) announced that Robert Ford, CEO and President of Abbott, would give a keynote speech at CES 2022, the world’s largest annual convention of the technology industry. THINK: cars, comms, and care.

Digital Health

Digital Health Pharmaceuticals Mobile Health Life Science

Thinking Value-Based Health Care at HLTH 2022 – A Call-to-Action

Health Populi

NOVEMBER 14, 2022

In my call-to-action for VBC, I call out four pillars to bake into the payment paradigm: Implement a hybrid care model with a strong primary care backbone, incorporating the shared values of primary care defined by the Primary Care Collaborative.

Primary Care

Primary Care Nursing Digital Health Patient Experience

Connecting for Health at Home: A Unified Field Theory from #CES2025 (On Samsung, Withings, and Panasonic)

Health Populi

JANUARY 14, 2025

I left Las Vegas and #CES2025 with the hopeful sense that self-care is primary care, and that the homes and the people who live in them are getting increasingly prepared and enabled for life- and work-flows to bolster our health, medical care, and well-being.

Connected Health

Connected Health Primary Care Mental health EHR

1 in 3 Primary Care Physicians Have Already Tried AI Scribe Tools, Outlook Is Cautiously Optimistic, Finds Elation Health Survey

Digital Health Global

DECEMBER 13, 2023

AI scribe tools use speech recognition and natural language processing to capture and transcribe conversations between a physician and a patient during clinical encounters. It is more important than ever for healthcare technology vendors to lean on industry best practices and guidance standards when it comes to integrating AI.

Primary Care

Primary Care EHR healthcare technology Digital Health

The Retail Health Battle Royale in the U.S. – A Week-Long Brainstorm, Day 2 of 5 – Amazon and One Medical

Health Populi

JULY 26, 2022

As we all grapple with what this means at this preliminary stage and then what could evolve over time, I focus on the dual aspect of the opportunity: is this about primary care or is this about data? To be sure, it’s both.

Primary Care

Primary Care BioTech Digital Health Medicare

Healthcare Decisions at an Organizational Level – 2025 Health IT Predictions

Healthcare IT Today

DECEMBER 30, 2024

In 2024, as digital adoption expanded across the healthcare industry, marketing communications also evolved, significantly influenced by technologies like Artificial Intelligence. As healthcare mergers and acquisitions reshape the industry, one critical yet often overlooked factor is cultural alignment, especially within care teams.

Health IT

Health IT Primary Care Nursing Medicare

Virtual healthcare trajectory remains vital post-pandemic

Healthcare IT News - Telehealth

JULY 19, 2021

More specifically, investors need to keep supporting companies that create “tools, technologies and platforms to help doctors continue to not only survive but also thrive” as the industry moves toward value-based care, she said. Enhancing the patient experience. Creating personalized patient experiences.

Primary Care

Primary Care Mental health Patient Experience Telehealth

BEN Partners with OSF HealthCare to Develop AI Solution for Primary Care Training & Patient Evaluation

Digital Health Global

APRIL 16, 2024

OSF HealthCare, which Fortune named one of the Most Innovative Companies in 2023 , possesses deep expertise in industry-leading patient care. The partnership will also serve as an opportunity to demonstrate that conversational AI can provide an enhanced patient experience in real-world healthcare.

Primary Care

Primary Care Patient Experience Digital Health Nursing

Why CES 2022 Will Be Keynoted by a Health Care Executive

Health Populi

OCTOBER 6, 2021

The Consumer Technology Association (CTA) announced that Robert Ford, CEO and President of Abbott, will give a keynote speech at CES 2022, the world’s largest annual convention of the technology industry. THINK: cars, comms, and care.

Digital Health

Digital Health Pharmaceuticals Mobile Health Health Technology

Healthcare 2030: Are We Consumers, CEOs, Health Citizens, or Castaways? 4 Scenarios On the Future of Health Care and Who We Are – Part 1

Health Populi

APRIL 14, 2024

The Driving Forces for Health Care in 2030 Driving forces are the factors that shape a market space, and we can use the general list I show in the first column for virtually any industry we work in.

Primary Care

Primary Care Pharmaceuticals Patient Experience Public Health

HLTH 2024: What are the key talking points likely to be?

Lloyd Price

OCTOBER 14, 2024

Exec Summary: HLTH 2024 Las Vegas is expected to be a major event in the healthcare industry, focusing on innovation, collaboration, and the future of healthcare. The patient experience and consumer-centric healthcare. Other Potential Topics: Pharmaceutical Industry: Trends in drug development, pricing, and access.

Leadership

Leadership healthcare technology Digital Health Mental health

Oshi Health Raises $60M Series C to Strengthen Its Position as the Category Leader for Virtual Digestive Care

Healthcare IT Today

OCTOBER 29, 2024

Because of its clinical approach and unique ability to diagnose, prescribe, treat, and coordinate care, Oshi Health can intercept and change the trajectory of unmanaged symptom escalations and drive the most significant outcomes and cost savings in the industry.

HC

HC Primary Care Leadership Patient Experience

Recuro Partners with TALON, Integrates Virtual Primary Care Solution Into Virtual-First Platform for Complete, Coordinated Care

Digital Health Global

JULY 12, 2023

healthcare system from a reactive, disease-focused model to a population health outcomes approach, today announces a strategic partnership with TALON, a leader in providing innovative, scalable technology solutions for the rapidly changing healthcare industry.

Primary Care

Primary Care Digital Health Patient Experience

While Virtual Care is “Table Stakes” in Health Care, Consumers Are Growing More Protective About Data-Sharing

Health Populi

MARCH 18, 2024

Health Populi’s Hot Points: Rock Health points out that younger people and people of color are less likely to have ongoing relationships with primary care doctors or as the phrase goes “medical homes.” Rock Health polled 8,014 U.S.

Mental health

Mental health Health Data Primary Care Telehealth

Healthcare Costs, Access to Data, and Partnering With Providers: Patients’ Top User Experience Factors

Health Populi

OCTOBER 23, 2020

As patients returned to in-person, brick-and-mortar health care settings after the first wave of COVID-19 pandemic, they re-enter the health care system with heightened consumer expectations, according to the Beryl Institute – Ipsos Px Pulse report, Consumer Perspectives on Patient Experience in the U.S.

Patient Experience

Patient Experience Primary Care Mental health Public Health

Time To Travel And Wait In Health Care: The Opportunity For Self-Care At Home

Health Populi

FEBRUARY 26, 2019

What industry compels its “consumers” to wait longer and travel further for services more than any other in a person’s daily life? That would be health care, a report from Altarum notes. Why should that be, in a physical sense?

Primary Care

Primary Care Telehealth Mobile Health Patient Experience

Home Is Where the Health Is: An Update on Connectivity, Food, and Retail

Health Populi

OCTOBER 10, 2022

trillion healthcare industry. The through-line for all of us who work in the broader health care ecosystem is that care is shifting “everywhere,” from home to work to wherever we “are” or where we want that care to be delivered. .” To CVS, the Signify purchase isn’t a wager on home health.

Primary Care

Primary Care Patient Experience Connected Health Digital Health

Walmart + UnitedHealth Group, CVS Health + Signify — the Current Flurry of Big HealthCare

Health Populi

SEPTEMBER 7, 2022

Lyle Berkowitz pointed out on LinkedIn yesterday the thesis of a Bain & Company report on primary care covered by Heather Landi in FierceHealthcare. Lyle’s take was, “Another warning for my Health System friends…retailers, payers, and startups could capture 30% of primary care market by 30%.”

Primary Care

Primary Care Nursing Patient Experience

A Profile of Health Consumer-Generations’ Use of Digital Health – Rock Health Takes Us Through the Ages

Health Populi

APRIL 23, 2025

have used virtual care, tracked at least one health metric digitally, and own a wearable or connected health device. consumers, with varying utilization and motivation by generation, we learn in the report, Screenagers to Silver Surfers: How each generation clicks with care from Rock Health.

Digital Health

Digital Health Connected Health Health Information Primary Care

Telehealth trends in 2023: Virtual-first, health equity and more

Healthcare IT News - Telehealth

FEBRUARY 27, 2023

By connecting patients with providers through a virtual-first experience, it is improving access, outcomes, satisfaction and the quality of life for patients and successfully helping providers meet today’s challenges in complex clinical and financial environments.

Telehealth

Telehealth Mental health Primary Care Telemedicine

The Demand for Self-Care At-Home Will Grow Post-Pandemic – Insights from IRI

Health Populi

MAY 5, 2022

Health Populi’s Hot Points: Our homes have morphed into our health hubs, as we have undergone our personal brands of digital transformation, taking on more DIY tasks (baking, cooking, home renovation), and to be sure, self-care medical care.

Primary Care

Primary Care Mobile Health Public Health Health Technology

GNC Offers “Free Healthcare” — Telehealth, Generic Meds, and Loyalty in the Retail Health Ecosystem

Health Populi

JULY 24, 2023

in any one’s definition of value-based health care — most especially, a consumer’s. Health Populi’s Hot Points: That’s a lot of “free” for $39.99

Free healthcare

Free healthcare Telehealth Medical Billing Primary Care

Health Plan Consumer Experience Scores Reflect Peoples’ Digital Transformation – ACSI Speaks

Health Populi

OCTOBER 19, 2021

The American Customer Satisfaction Index Insurance and Health Care Study 2020-2021 published today, recognizing consumers’ value for the quality of health insurance companies’ mobile apps and reliability of those apps. This last table organizes that data by consumer-facing industry for 2021.

Primary Care

Primary Care Leadership Digital Health Health Data

Telehealth and COVID-19 in the U.S.: A Conversation with Ann Mond Johnson, ATA CEO

Health Populi

MARCH 12, 2020

In fact, today, we’re seeing telehealth reimagine care in a more profound and meaningful way than we’ve seen historically. Q2 – – Some industry observers have called this, “telehealth’s big moment.” In other words, the elusive “tipping point” is finally here. The President signed the $8.3 Health Populi’s Hot Points: So, can the U.S.

Telehealth

Telehealth Telemedicine Medicare Public Health

When Will Self-Service Come to Health Care?

Health Populi

MAY 16, 2019

This very question is addressed in this week’s New England Journal of Medicine in an essay, Toward Facilitated Self-Service in Health Care. . In each of these scenarios, financial services, hospitality, and petroleum operators have bent their industry cost-curves while engaging consumers in self-service.

EHR

EHR Medicare Health Data Telehealth

Healthcare Staffing Shortage and Burnout – 2025 Health IT Predictions

Healthcare IT Today

JANUARY 10, 2025

Anand Nair, Head of Healthcare and Life Sciences at UST It’s no surprise that there is a major shortage of primary care providers in the U.S.We predict employersandplans will focus more onprimary careand preventive care with a mix of new payment models and hyper-personalizedwellness programsto fill the gap.

Health IT

Health IT Nursing Life Science Leadership

Meanwhile at HLTH2024: Other Interesting and Important Stories

Healthcare IT Today

DECEMBER 11, 2024

Sometimes those stories are big news that move the industry. Kroger Bucks the Retail Health Trend – Leans into Healthcare Unlike other retailers who are shuttering their retail health clinics, Kroger Health is leaning into their healthcare efforts and improving access to care without delving fully into primary care.

FHIR

FHIR Interoperability Primary Care Digital Health

2025 is shaping up to be a pivotal year for the "Digital Left Shift" in UK HealthTech

Lloyd Price

JANUARY 25, 2025

This concept leverages digital technologies to achieve the goals of the traditional left shift early intervention, prevention, and community-based care. Shifting resources and focus to the left side aims to prevent people from needing more intensive care on the right side. Why is it called a "left shift"?

Primary Care

Primary Care healthcare technology Telehealth Digital Health

RPM reduces 30-day readmission rates by 50% at Lee Health

Healthcare IT News - Telehealth

FEBRUARY 6, 2024

He is scheduled to speak at the HIMSS24 Global Conference & Exhibition in a session entitled "Digital Care at Home That Improves Clinical and Patient Outcomes." "When the technology was applied to southwest Florida patients, we saw an overall reduction of 30-day readmission rates for all clinical pathways by 50%."

Patient Experience

Patient Experience Nursing Primary Care Connected Care

The 2023 Health Economy – The Evolving Primary Care and Retail Health Convergence Through Trilliant Health’s Lens

New Primary Care, Retail and Tech Entrants Motivating Hospitals to Grow Consumer Chops

Webinars

Trending Sources

3 in 4 U.S. Patients Say the Healthcare System is Broken — But Technology Can Help

Webinars

Nirvana Raises $24.2M Series A to Revolutionize Health Insurance Verification

From Evolution to Innovation, from Health Care to Health: How Health Plans With Collaborators Are Re-Defining the Industry

At Baptist Health, Epic-linked asynchronous telehealth boosts provider and patient experience

How BioPharma Can Play in Consumers’ Retail Experience Expectations

Everside Health and Marathon Health Announce Merger to Meet Accelerating Employer Demand for Advanced Primary Care Services

Virtual Health Tech Enables the Continuum of Health from Hospital to Home

Think Quintuple Aim This Week at #HIMSS25

The American Hospital Association Looks at Retail and Tech Health Care Disruptors

Health Care and Consumers in 2030: A Profile from KPMG

Mental Health and Chronic Condition Care – 2025 Health IT Predictions

Suki Secures $70M Series D Funding as Demand Surges, Expands Strategic Partnership with MedStar Health

Patient Centered Care Through Value Based Care, Social Determinants of Health, and Behavioral Health – 2025 Health IT Predictions

Why #CES2022 Will Be Keynoted By A Health Care Innovator for the First Time

Thinking Value-Based Health Care at HLTH 2022 – A Call-to-Action

Connecting for Health at Home: A Unified Field Theory from #CES2025 (On Samsung, Withings, and Panasonic)

1 in 3 Primary Care Physicians Have Already Tried AI Scribe Tools, Outlook Is Cautiously Optimistic, Finds Elation Health Survey

The Retail Health Battle Royale in the U.S. – A Week-Long Brainstorm, Day 2 of 5 – Amazon and One Medical

Healthcare Decisions at an Organizational Level – 2025 Health IT Predictions

Virtual healthcare trajectory remains vital post-pandemic

BEN Partners with OSF HealthCare to Develop AI Solution for Primary Care Training & Patient Evaluation

Why CES 2022 Will Be Keynoted by a Health Care Executive

Healthcare 2030: Are We Consumers, CEOs, Health Citizens, or Castaways? 4 Scenarios On the Future of Health Care and Who We Are – Part 1

HLTH 2024: What are the key talking points likely to be?

Oshi Health Raises $60M Series C to Strengthen Its Position as the Category Leader for Virtual Digestive Care

Recuro Partners with TALON, Integrates Virtual Primary Care Solution Into Virtual-First Platform for Complete, Coordinated Care

While Virtual Care is “Table Stakes” in Health Care, Consumers Are Growing More Protective About Data-Sharing

Healthcare Costs, Access to Data, and Partnering With Providers: Patients’ Top User Experience Factors

Time To Travel And Wait In Health Care: The Opportunity For Self-Care At Home

Home Is Where the Health Is: An Update on Connectivity, Food, and Retail

Walmart + UnitedHealth Group, CVS Health + Signify — the Current Flurry of Big HealthCare

A Profile of Health Consumer-Generations’ Use of Digital Health – Rock Health Takes Us Through the Ages

Telehealth trends in 2023: Virtual-first, health equity and more

The Demand for Self-Care At-Home Will Grow Post-Pandemic – Insights from IRI

GNC Offers “Free Healthcare” — Telehealth, Generic Meds, and Loyalty in the Retail Health Ecosystem

Health Plan Consumer Experience Scores Reflect Peoples’ Digital Transformation – ACSI Speaks

Telehealth and COVID-19 in the U.S.: A Conversation with Ann Mond Johnson, ATA CEO

When Will Self-Service Come to Health Care?

Healthcare Staffing Shortage and Burnout – 2025 Health IT Predictions

Meanwhile at HLTH2024: Other Interesting and Important Stories

2025 is shaping up to be a pivotal year for the "Digital Left Shift" in UK HealthTech

RPM reduces 30-day readmission rates by 50% at Lee Health

Stay Connected