Healthcare IT Today

OCTOBER 23, 2023

They must also think carefully about what it takes to deliver an outstanding patient experience—including digitally—in a post-COVID world, where consumers expect digital access and support at each stage of their care journey. But finding the right approach is key.

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Healthcare IT Today

MARCH 11, 2025

The way to understand the patient experience is to leverage conversation data. As business and healthcare leaders, if we dont understand whats being said within conversations, then were missing a critical source of intelligence how customers view and experience the healthcare system.

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Healthcare IT Today

MARCH 13, 2025

In this interview, we hear about the far-reaching consequences of poor transportation coordination and the benefits of modern RCM in transportation from Elizabeth Jepsen, Chief of Staff at Kinetik, and Denise Kajanoff, Senior Vice President of Payer Strategy and Growth.

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Healthcare IT Today

AUGUST 25, 2023

In search of that answer, we reached out to our wickedly smart Healthcare IT Today Community to see what trends in RCM they are keeping their eyes on and why. Comment down below or on social media what trend in RCM we should be keeping an eye on and why. We’ve compiled all of their answers together in the video down below.

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Healthcare IT Today

OCTOBER 31, 2023

Enhances Revenue Cycle Services Market Leadership with Patient Engagement Services and Technology Capabilities Today, Access Healthcare , a global leader in revenue cycle management (RCM) and healthcare services, announced the acquisition of Envera Health , a market leader in patient engagement services.

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Healthcare IT Today

AUGUST 7, 2024

Advanced technologies and automation can deliver timely patient notifications, satisfaction surveys, appointment reminders, and more that get more patients, and more payments, into the health system, while creating efficiencies in a traditionally complex and demanding revenue cycle operation.

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RCM Patient Experience Healthcare IT Leadership 126

Healthcare IT Today

AUGUST 9, 2024

Ultimately, the integration of true AI and machine learning in RCM contributes to greater accuracy, reduced denials, and a better patient experience. The best RCM work is eliminating the work itself, and if the work cannot be eliminated then it’s about automating the work through AI and machine learning models.

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Healthcare IT Today

DECEMBER 23, 2024

AI medical scribes have transformed patient visits by silently working in the background, turning patient-provider conversations into draft clinical documentation, and drastically helping alleviate burnout. This will improve patient engagement and satisfaction while freeing up healthcare professionals to focus on patient care.

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Healthcare IT Today

OCTOBER 11, 2024

This can lead to unnecessary visits, improper billing, and confusing statements that leave patients feeling overwhelmed by medical bills. Technology can bridge this communication gap, improve the patient experience, and reduce friction to collect patient payments.

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Healthcare IT Today

OCTOBER 28, 2024

That should allow the doctors doing a prescription refill to see if there are other refills they should do at the same time to save them a future message and provide a better patient experience. Another not so sexy, but important part of every EHR is the RCM and billing functionality.

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Healthcare IT Today

DECEMBER 9, 2023

Read more… CIO Podcast : Teamwork and Leadership. Read more… A Medical Receptionist Service Can Improve the Patient Experience. Virtualized services, personalized interactions, and seamless scheduling all make for a better patient experience.

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Healthcare IT Today

JULY 29, 2024

Be sure to check out 3Pillar’s eBook “ The Revenue Cycle Playbook: 7 Opportunities to Modernize the Healthcare Payment Ecosystem ” to hear more of their perspectives on improving RCM. Finally, it wouldn’t be a health IT podcast without some discussion of AI and how AI can be leveraged to make the experience better.

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Healthcare IT Today

FEBRUARY 27, 2023

Additionally, automating processes such as this help to relieve employee burnout and simultaneously improve the patient experience. The market will see increased asks/attention for bots as they are critically needed in RCM to offset staff shortage, enhance staff retention, and accelerate tasks (ultimately cash flow).

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Healthcare IT Today

JULY 18, 2024

In a recent survey , 90% of patients surveyed said they would like to know their payment responsibility upfront, while only 20% understand what they will owe after an appointment. Increasing clarity and efficiency throughout the process can reduce stress and improve satisfaction for patients.

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Healthcare IT Today

MAY 30, 2024

With this context, I believe novel applications of AI in RCM today are less about the technologies themselves and more about how traditional revenue cycle processes must evolve based on a technology-first mindset.

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Healthcare IT Today

JULY 13, 2023

Embracing technology-driven solutions and transforming the digital front door experience are no longer optional, but a strategic imperative. By overcoming access challenges through innovative digital solutions, healthcare providers can be in a better position to deliver exceptional patient experiences and improve patient satisfaction.

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Healthcare IT Today

JANUARY 19, 2024

This applies to the entire RCM ecosystem including reducing administrative burdens and producing cleaner claims. Experian Health’s State of Patient Access 2023 survey found more than a third of respondents agree that automation is beneficial, suggesting an increase in integrating advanced technologies like AI in the near future.

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Healthcare IT Today

JULY 12, 2024

.’ So we’re actually reducing cost, we’re enabling them to invest in Cognizant and in TriZetto where then we’re enabling that platform of generative AI where it helps them basically enhance the patient experience as well as a provider experience.

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Healthcare IT Today

APRIL 8, 2024

For the 72nd episode of the CIO podcast hosted by Healthcare IT Today, we are joined by Donald McGruder, Chief Information and Revenue Integrity Officer at South Shore Hospital. We kick off this episode by discussing how South Shore Hospital is positioning itself in the rapidly evolving landscape of healthcare interoperability.

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