Healthcare IT Today

AUGUST 7, 2023

For the 120th episode of the Healthcare IT Podcast , we are taking a look at the patient experience outside of the hospital. We kick off this episode by detailing our own experiences with care outside of hospitals and clinics. Plus, all of the audio and video versions will be made available to stream on HealthcareITToday.com.

Patient Experience 98

Patient Experience Healthcare IT Telehealth Remote care 98

Healthcare IT Today

SEPTEMBER 14, 2023

Additionally, we discussed a sensitive use case, wherein CyncHealth proactively informs healthcare providers when a patient passes away so they can discontinue provider outreach, thus avoiding further distress to grieving families and wasting staff resources.

Patient Experience 126

Patient Experience Health Data Interoperability HIPAA 126

Healthcare IT News - Telehealth

DECEMBER 9, 2020

Urgently Ortho in San Francisco, California, had an overarching goal: to create a tech-enabled orthopedic urgent care facility that provided a seamless patient experience using technology that could scale with leadership’s growth ambitions. ” Most hospital EHRs did not offer a great patient experience.

EHR 195

EHR Telehealth Patient Experience Leadership 195

Healthcare IT News - Telehealth

AUGUST 9, 2022

As a centralized service, it was possible to engage with a broad consortium of departments such as legal, finance, marketing, compliance and physician affairs to develop models, learn about the nuances of implementing telehealth as an embedded service and engage with clinical leadership on the opportunities.

Telehealth 213

Telehealth EHR Patient Experience Mental health 213

Healthcare IT Today

NOVEMBER 8, 2024

This problem is common across both rural and urban settings; across the nation; there are simply not enough specialists to address patients’ needs. Telemedicine innovations must meet patients where they are. David Werry, Co-Founder, President, and COO at Well Healthcare is becoming increasingly digital.

Mobile Health 138

Mobile Health Telemedicine Digital Health Primary Care 138

Healthcare IT Today

NOVEMBER 19, 2024

Watch our video interview to learn more about healthcare AI, using it in a responsible manner, and much more. Plus, as Jolly points out at the end, you can’t do it alone. You have to create the right partnerships to be able to create a solution that works for all of your customers.

Healthcare IT 118

Healthcare IT Patient Experience Leadership Health IT 118

Healthcare IT Today

NOVEMBER 20, 2024

Kumbhat talks a bit about future directions, which include protecting a session against user mistakes or other types of compromises, and making it easy for the patient to come back.

EHR 115

EHR Healthcare IT Telehealth Patient Experience 115

Healthcare IT Today

NOVEMBER 14, 2024

Check out the video below to learn more about HealthNet’s experience with eClinicalWorks in the cloud and leveraging healow to improve revenue cycle management in their organization.

RCM 124

RCM EMR Healthcare IT Patient Experience 124

Health Populi

FEBRUARY 27, 2024

The NIH crafted one for patients enrolled in clinical trials, the American Hospital Association served one up in 1973, and many individual health providers like the University of Pennsylvania Hospital ( aka Penn Medicine) have developed patient bills of rights for consumers entering their hospital systems.

HIPAA 354

HIPAA Public Health Telehealth Mental health 354

Healthcare IT Today

FEBRUARY 5, 2025

Sayvant meets the needs of acute care in many ways, described in this video by CEO Justin Mardjuki. But Mardjuki sees hospitals that use ambient voice solutions choosing to migrate scribes to more direct patient care, which improves the patient experience.

EHR 72

EHR Patient Experience Healthcare IT Nursing 72

Healthcare IT Today

JUNE 12, 2024

In order to help we stopped our brilliant Healthcare IT Today Community members at this year’s ViVE to ask them – what patient experience technology is moving the needle the most right now? The video below is a compilation of their answers! Now with that there are going to be some challenges with that.

Patient Experience 83

Patient Experience Life Science Telehealth Healthcare IT 83

Healthcare IT News - Telehealth

AUGUST 23, 2021

"Our new platform had to be HIPAA secure in a technical sense, but we also had to think about the unique challenges of ensuring privacy on the patient's end when family members or other people could be nearby." "You can click to initiate a new visit, which will send a personalized link to the patient.

Telehealth 197

Telehealth EHR Patient Experience HIPAA 197

Healthcare IT News - Telehealth

FEBRUARY 2, 2023

"Leveraging our deep experience in telemedicine, it made sense to apply bidirectional audio/video technology to assist our nursing colleagues in addressing some of the issues we hoped to alleviate as we piloted a new model of nursing care," Trepanier said. Executive sponsorship/leadership.

Nursing 176

Nursing Telemedicine Leadership Patient Experience 176

Healthcare IT News - Telehealth

NOVEMBER 8, 2022

Much like the rest of the healthcare industry, at the start of the pandemic, the patient load was overwhelming. "Virtual care required a recast in strategy to address interoperability, patient experience, provider experience and cost," said Gerard Frunzi, director of virtual care at Centura Health.

EHR 146

EHR Telehealth Telemedicine Interoperability 146

Healthcare IT Today

JUNE 26, 2024

Qualtrics is a data collection and analysis platform that’s used by many in health care, focused on “experience management.” ” In this video, Adrienne Boissy, MD, Chief Medical Officer, explains that good treatment depends on empathy—even on love.

Patient Experience 115

Patient Experience EHR Healthcare IT Leadership 115

Healthcare IT Today

MARCH 20, 2025

Contreras, CPXP, Director, Patient Experience at North Shore University Hospital/Northwell Health, smart means not just capturing a lot of information, but using it to deliver better care. This video highlights insights about patient care and team coordination from Contreras and Joseph A. ” According to Juan A.

Patient Experience 52

Patient Experience Healthcare IT Leadership Health IT 52

Healthcare IT News - Telehealth

NOVEMBER 15, 2021

Currently, 10% of ambulatory visits are video-based. "The level of complexity in virtual health was high and prevented a consistent approach and consistent support; it has been a complex experience for patients. " Leadership believes in telemedicine. And telehealth has sustained even between COVID-19 surges.

Connected Health 218

Connected Health Telehealth Telemedicine Leadership 218

Healthcare IT Today

JANUARY 20, 2025

Then, we’ll be publishing each episode as a podcast and YouTube video here after it finishes on the radio. Plus, all of the audio and video versions will be made available to stream on HealthcareITToday.com. Along with the popular podcasting platforms above, you can Subscribe to Healthcare IT Today on YouTube.

Healthcare IT 121

Healthcare IT Health IT Patient Experience Leadership 121

Health Populi

OCTOBER 25, 2019

Chris Mahai, who runs Aveus, Medecision’s consulting division, wrote the book BOLD on leadership. Bold leadership, Chris and her panel who represented three different roles and health industry segments all believe that leadership can and should be fostered, embraced and rewarded at all levels of an organization.

Leadership 174

Leadership Mental health Patient Experience Life Science 174

Healthcare IT Today

NOVEMBER 14, 2023

Yosi Health offers a full suite of virtual patient intake services that lets patients fill out forms and complete their intake before they come in for clinical visits, online self-scheduling of appointments, two-way text communication, billing, patient surveys, telehealth and more.

Patient Experience 129

Patient Experience Healthcare IT EHR Telehealth 129

Healthcare IT Today

AUGUST 22, 2023

In the demo video below, Rikki Jennings, BSN, RN, CPN, Chief Nursing Informatics Officer at Zebra , shares about Zebra’s efforts to enable real time health system and that impact on patient experience. This includes things like entertainment, movies, relaxation content, and video calling right at the bedside.

Patient Experience 96

Patient Experience Nursing EMR Healthcare IT 96

American Well

APRIL 13, 2020

Jared Antczak: When we think about our patient experience, we recognize telehealth is critical to that strategy. When we embarked on developing this initiative, it was critical to have support, guidance, and advocacy from our leadership. We worked closely and extensively with Amwell’s SDK team to make this a reality.

Patient Experience 62

Patient Experience Interoperability Telehealth Connected Care 62

Healthcare IT Today

OCTOBER 17, 2023

In the video interview below, Ater talks about the ongoing fight among disability advocates to get accessible websites, mobile apps, self-service kiosks, and medical devices. Making these items more accessible often benefits all patients, regardless of disability.” But all too often, the digital technologies put up a barrier instead.

Patient Experience 124

Patient Experience Healthcare IT Leadership Health IT 124

Health Populi

JANUARY 20, 2019

He’s part of Philips’ leadership team, and as such design informs corporate strategy at the company. The consulting team assesses both patient experience and care pathways, beyond just the historical role of selling medical devices to health care providers.

Patient Experience 242

Patient Experience Digital Health Leadership Medical Technology 242

Healthcare IT Today

APRIL 18, 2024

It was an awful experience for me as a patient and no doubt for them to have to review 3 different sets of forms. While not every office is this disorganized, the patient experience when it comes to clipboards and patient forms has a lot to be desired at many healthcare organizations.

EHR 122

EHR Patient Experience Healthcare IT Interoperability 122

Healthcare IT Today

APRIL 3, 2023

We start off by examining where we are today with our approach to experience management in healthcare. Next, we look towards the future by discussing some ways that we should be working to improve patient experience management. Then, we do the same with employee experience management.

Healthcare IT 111

Healthcare IT Patient Experience Health IT Leadership 111

Healthcare IT Today

MARCH 13, 2025

Watch the video for a full view of the impact of Kinetik’s RCM in health care transportation. Jepsen also shares how the high infant mortality in New Mexico is related to a mothers’ inability to get access to prenatal care, and at times to the hospital.

RCM 78

RCM Medical Billing Healthcare IT Patient Experience 78

Healthcare IT Today

MAY 6, 2024

Then Lowe shares with us the patient experience projects he is actively working on and discusses how those projects have changed over time. What patient experience projects are you working on now and how has that changed over time? Lastly, we wrap this episode up with Lowe passing along career advice to any aspiring CIOs.

Patient Experience 123

Patient Experience Healthcare IT Leadership 123

Healthcare IT News - Telehealth

JANUARY 18, 2024

It is vital to healthcare and health IT because in order to be able to address the digital inequities within a patient population, one must understand what it is and why a health system should care about it, she said. What is the landscape of your executive leaderships understanding of digital/telehealth equity? Do they have any?

Telemedicine 197

Telemedicine Telehealth Leadership Health IT 197

Healthcare IT Today

FEBRUARY 13, 2024

This video presents the current and upcoming features of the ambient clinical voice solutions from Innovaccer , notably its InScribe analytics tool. He says that a “comprehensive” tool such as InScribe can save “pajama time” as well as “manage patient experience better.”

EHR 124

EHR Healthcare IT Patient Experience EMR 124

Healthcare IT Today

APRIL 21, 2023

Less than half of the nurses that respond believe that their organization effectively cascades information down from leadership to staff – which can ultimately erode trust. Building Community Boosts Morale At LVHN, leadership found that culture, community, and connection were key to nurse retention. In the same Jarrad, Inc.

Nursing 126

Nursing Leadership Patient Experience Healthcare IT 126

Health Populi

OCTOBER 19, 2021

Hospitals sit between social media and video-on-demand services, just above internet service providers and subscription TV at the bottom of consumers’ industry sector experiences.

Primary Care 194

Primary Care Leadership Digital Health Health Data 194

Healthcare IT Today

NOVEMBER 29, 2022

Erin Jospe, MD, Chief Healthcare Advisor at World Wide Technology , explains the connection in this video interview. And a video from The Medical Futurist says that the health care industry globally is one of the biggest carbon polluters.

Patient Experience 107

Patient Experience Healthcare IT Leadership Health IT 107

Healthcare IT Today

AUGUST 15, 2023

All of their answers have been compiled in the video down below. Here’s a quick look at what everyone is saying in the video: Nate Kelly, President at ChartSwap – We’ve digitized a lot of things, but we haven’t had a full digital transformation.

Patient Experience 98

Patient Experience Healthcare IT Health Information Leadership 98

Healthcare IT News - Telehealth

JANUARY 19, 2022

In 2018, Maimonides' leadership established digital health as a strategic priority for the medical center. "Our long-term goal is to advance and evolve digital capabilities that ensure optimum patient experience and benefit from innovations that allow for seamless care access and delivery. THE PROBLEM.

Digital Health 161

Digital Health Telemedicine Leadership Patient Experience 161

Healthcare IT News - Telehealth

FEBRUARY 10, 2021

" "2021 will show that digital health from the patient and clinician perspective is so much more than video visits and remote patient monitoring." "2021 will show that digital health from the patient and clinician perspective is so much more than video visits and remote patient monitoring.

Hospital IT 217

Hospital IT Digital Health Telehealth Leadership 217

Healthcare IT Today

MAY 19, 2023

According to Project Manager Erika Koch, they have taken on the pressing challenges of health care: making doctors’ work lives easier, reducing costs, and improving the patient experience. Work with genomics and rare diseases is underway. This is inline with all the talk about ChatGPT that happened at HIMSS 2023.

Life Science 115

Life Science EHR Patient Experience Healthcare IT 115