Health Populi

MAY 30, 2022

Add on top of these significant stressors the need to deal with medical bills, which is another source of stress for millions of patients in America. What is not commonly discussed is that medical bill problems are very common among people who have insurance and not only the uninsured.

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Medical Billing Health Policy Mental health Patient Experience 263

Health Populi

OCTOBER 15, 2019

These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. Healthcare Consumer Experience Study. 15% receive this information in text message form.

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Medical Billing Life Science Medicare Pharmaceuticals 243

Health Populi

AUGUST 2, 2021

The article discusses the promises and problems with a growing supply of new companies targeting the patient billing, payment, and revenue-cycle management space, most of which are painted with the brush of improving “patient experience.”

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Patient Experience Medical Billing Pharmaceuticals 334

Healthcare IT Today

NOVEMBER 14, 2022

Creating a good patient experience through better, patient-centric billing is a critical way to improve By reducing confusion and providing a payment path for consumers who need it, patients can be better informed, more in control of their medical expenses and, most importantly, re – engaged.

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Medical Billing Leadership HIPAA Patient Experience 105

Health Populi

SEPTEMBER 20, 2023

The bottom-line, literally: four in ten consumers would not pay a medical bill if they cannot understand the administrative experience. Each person interviewed was responsible for health care decisions and paying the bill at least once int he past twelve months. Cedar polled 1,239 U.S.

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Medical Billing Mental health Patient Experience 240

Health Populi

OCTOBER 17, 2023

.” And across all technologies assessed in this study, it was AI and machine learning that the health care finance execs pointed to as a top-three investment priority, followed by improving the patient experience (among 37%), and automating business processes (32%). Bank explained in the report. AI can help here, too.

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Medical Billing Patient Experience Connected Health 207

Health Populi

APRIL 1, 2019

For mainstream Americans, “the math doesn’t add up” for paying medical bills out of median household budgets, based on the calculations in the 2019 VisitPay Report. Given a $60K median U.S. VisitPay conducted a poll among 1,734 U.S. One-fourth of consumers would prefer to research payment options online.

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Medical Billing Patient Experience Health Policy 283

Health Populi

DECEMBER 2, 2022

The third chart tells us that patients-as-consumers would most likely sacrifice dining out, entertainment, and travel to be able to pay medical bills. Qualtrics’ data bolsters our understanding of health care costs baked into the patient financial experience and, more broadly, the overall patient experience.

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Mental health Patient Experience Medical Billing Leadership 177

Health Populi

JULY 24, 2023

GNC is channeling to the current concerns of health consumers… value in the eye of the beholder and medical bill payer. Health Populi’s Hot Points: That’s a lot of “free” for $39.99 in any one’s definition of value-based health care — most especially, a consumer’s.

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Free healthcare Telehealth Medical Billing Primary Care 296

Health Populi

APRIL 28, 2021

Sarandon, Erivo, and Fairey each have their own patient stories… “I’m happy to be part of this campaign because people need transparency and consistent pricing in the healthcare industry in order to make educated decisions in every aspect of their lives.

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Medical Billing Patient Experience Public Health Health Policy 358

Healthcare IT Today

FEBRUARY 23, 2023

One challenge is finding the right patient payer information. Technology can help organizations identify more billable insurance coverage for self-pay patients, maximizing revenue, increasing efficiency and improving patient experience. adults report that they wouldn’t have the money to cover a $500 medical bill.

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RCM Medical Billing Patient Experience Medicare 141

Healthcare IT Today

DECEMBER 17, 2024

More than 40% of adults have medical debt, mainly affecting marginalized groups such as Black and Hispanic individuals, women, parents, and the uninsured. The financial burden of healthcare extends far beyond medical bills. Patients often face unexpected costs, such as deductibles, co-pays, and surprise medical bills.

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Medical Billing Patient Experience Healthcare IT Health IT 104

Health Populi

SEPTEMBER 5, 2018

Beyond the physical and emotional pain that people experience when they become a patient, in the U.S. 98% of Americans rank paying their medical bills is an important pain point in their patient journey, according to Embracing consumerism: Driving customer engagement in the healthcare financial journey , from Experian Health.

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Patient Experience Medical Billing Health Policy 159

Health Populi

FEBRUARY 12, 2019

Several factors underpin the adoption of telehealth in 2019: Consumers’ demand for accessible, lower-cost health care services as people face greater financial responsibility for paying the medical bill (via high-deductible health plans and greater out-of-pocket costs for co-payments).

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Telehealth EMR Medical Billing Mental health 243

Health Populi

APRIL 1, 2024

That’s twice as many patients who would prefer to pay their health care bills on doctor’s or provider’s websites versus online through their health plan’s website (19%). That garners only 5% of patients’ preferences. Mailing a paper check?

Medical Billing 218

Medical Billing Patient Experience Connected Health 218

Health Populi

MAY 18, 2023

consumer credit rating companies — Equifax, Experian and TransUnion — planned to remove medical bill collections that were under $500 from consumers’ credit reports. ” The Commonwealth Fund data in the bar chart tells us that many patients in the U.S. On April 11, 2023, three of the largest U.S.

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Medical Billing Patient Experience 156

Health Populi

DECEMBER 5, 2019

As the graph shows, APA found that many aspects of health care in America stress most people out, from the cost of insurance to medical bills — and changes to health care policy emanating from Washington. Health care stress is a mainstream featured in Americans’ collective psyche approaching the 2020 election.

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Medical Billing Digital Health Patient Experience 272

Health Populi

SEPTEMBER 12, 2018

What does my doctor bill mean?” addresses medical bill literacy – the explanation of benefits wonkiness, the coinsurance and copayment concerns, and, simply put, what did the health insurance company cover? and “which doctor can I see?” deal with the in/out-of-network uncertainties.

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Medical Billing Patient Experience 55

Health Populi

OCTOBER 26, 2023

Krush explained the importance of any digital front door in health care covering the entire patient journey, from initial awareness of symptoms and appointment scheduling to filling prescriptions, obtaining referrals, dealing with medical bills and asking general questions.

Medical Billing 257

Medical Billing Health Information EHR Health IT 257

Health Populi

JUNE 24, 2024

He called out that, “In recent years, however, medical bills became the most common collection item on credit reports.

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Medical Billing Medicare Patient Experience Public Health 156

Healthcare IT News - Telehealth

DECEMBER 9, 2020

Urgently Ortho in San Francisco, California, had an overarching goal: to create a tech-enabled orthopedic urgent care facility that provided a seamless patient experience using technology that could scale with leadership’s growth ambitions. ” Most hospital EHRs did not offer a great patient experience.

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EHR Telehealth Patient Experience Leadership 195

Healthcare IT Today

JANUARY 27, 2021

A group of California hospitals has had such success with the initial run of its medical billing improvement process that it has expanded far more quickly than it had originally intended.

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Medical Billing Patient Experience Healthcare IT Leadership 111

Health Populi

SEPTEMBER 27, 2018

What drives people to engage on their patient journeys has a lot more to do with practical matters of care like convenience, cost, and bedside manner, Deloitte says, than what the firm terms “bells and whistles. Specifically, 50% of health consumers search to see their providers are in-network, to avoid surprise medical bills.

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Health Data Medical Billing Nursing Digital Health 212

Healthcare IT Today

OCTOBER 31, 2023

With delivery capabilities across upstream and downstream processes, Access Healthcare is uniquely positioned to unlock insights derived from operational processes to prevent claim denials, maximize collections, and enhance the overall patient experience.

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RCM Patient Experience Medical Billing Leadership 126

Healthcare IT Today

OCTOBER 11, 2024

Unfortunately, healthcare often faces communication challenges between patients, providers, and insurers. This can lead to unnecessary visits, improper billing, and confusing statements that leave patients feeling overwhelmed by medical bills. Compassionate Approach Patients facing medical bills can feel anxious.

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Medical Billing Patient Experience RCM Healthcare IT 91

Mend

OCTOBER 18, 2022

While many industries have already gone digital, healthcare is still catching up when it comes to billing. Paper mail still leads for medical bills. Fifty-one percent of patients receiving a billing statement via the mail in 2021. Patient clicks the secure link, verifying their identity with their DOB.

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Medical Billing Patient Experience 98

Health Populi

FEBRUARY 4, 2024

Furthermore, health plan members now see themselves as medical bill payers, seeking value and consumer-level services for their health insurance premium investment. Patients and health plan members continue evolving into medical bill payers, with their homes and budgets baked into the concept.

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Primary Care Medicare Medical Billing Public Health 227

Health Populi

JULY 28, 2019

Data illustrating that “paradox” is shown in the second chart: while 78% percent of patients told Maestro Health their health care experience is positive, 69% feel they lack control over their patient journey. patients had received a medical bill that was higher than they anticipated it would be.

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Telehealth Medical Billing Health Policy Digital Health 233

Health Populi

NOVEMBER 18, 2024

Note that patients falling into all four of these segments believe, in the words of Lavidge, that, “companies developing health care technology care more about making money than helping patients…All patients worry that a single medical bill could severely impact their financial security.”

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Nursing Primary Care Medical Billing Public Health 156

Health Populi

FEBRUARY 12, 2020

As patients continue take on financial risk for paying for health care, now as medical bill payers and health consumers, these are the UX-designed experiences for health care people want to frequent (when they choose to access health care services).

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Mobile Health Primary Care Medical Billing Digital Health 257

Health Populi

FEBRUARY 27, 2024

Let’s put “health” back into the U.S. health care system. That’s the mantra coming out of this week’s annual Capitol Conference convened by the National Association of Benefits and Insurance Professionals (NABIP).

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HIPAA Public Health Leadership Telehealth 354

Health Populi

JUNE 6, 2023

What do people want from digital transformation for their health care experiences? Health Populi’s Hot Points : As Experian puts the situation and experience-gap, “the cost conversation continues.”

Medical Billing 156

Medical Billing Telehealth Digital Health Medicare 156

Health Populi

OCTOBER 22, 2023

Health Populi’s Hot Points: According to the 2024 Healthcare Financial Experience Study from Cedar, 58% of U.S. consumers said paying a health care bill was stressful. ’| the CFO of Ohio State University’s Wexner Medical Center, Vincent Tammaro, was quoted in the Cedar report.

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Mental health Medical Billing Patient Experience 194

Healthcare IT Today

AUGUST 18, 2022

In a medical emergency, patients would be forced to cover massive medical bills out of pocket. As a result, 1 in 10 Americans owe some form of medical debt , with millions owing more than $10,000. The fallout from these statistics takes many forms.

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Medical Billing Patient Experience Healthcare IT 144

Healthcare IT Today

DECEMBER 14, 2022

percent of patients would be interested in using payment plans in the future. When patients have questions about their medical bills, offer support over a variety of communication channels like live chat, text, email, or IVR. Blake is obsessed with how people experience the world. Provide enhanced support.

Medical Billing 115

Medical Billing Health Data Patient Experience Healthcare IT 115

Health Populi

APRIL 12, 2024

Patients-as-consumers increasingly expect retail-enchanting service levels from health care – especially as patients pay medical bills increasingly out-of-pocket. Convenience isn’t just a nice-to-have: it has economic ROI.

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Telehealth Mental health Public Health Medical Billing 207

Mend

JULY 19, 2022

According to the same statistics, approximately one in five American households has “bad medical debt.” These numbers are concerning, as they indicate that many Americans are struggling to keep up with their medical bills. How Many Healthcare Organizations Still Rely on Paper Bills.

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Medical Billing Patient Experience Telehealth Telemedicine 97