Healthcare IT Today

APRIL 22, 2022

For many years, patients have made it clear that they want their medical bills to be more predictable and more convenient. To be sure, providers have made some progress in that direction, but less than you might think.

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Health Populi

FEBRUARY 7, 2019

In addition to wanting a higher communication standard for clinical information and self-care, three-quarters of patients also want an easy way to understand and paying their medical bills. Less than half say they’re currently getting that support from health care providers. Satisfaction outweighs loyalty.

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Health Populi

MAY 30, 2022

Add on top of these significant stressors the need to deal with medical bills, which is another source of stress for millions of patients in America. What is not commonly discussed is that medical bill problems are very common among people who have insurance and not only the uninsured.

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Healthcare IT Today

OCTOBER 11, 2024

Unfortunately, healthcare often faces communication challenges between patients, providers, and insurers. This can lead to unnecessary visits, improper billing, and confusing statements that leave patients feeling overwhelmed by medical bills. Compassionate Approach Patients facing medical bills can feel anxious.

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Health Populi

MARCH 13, 2025

The Propel study’s insights build on what we know is a growing ethos among health consumers seeking to take more control over their health care and the rising costs of medical bills and out-of-pocket expenses. That includes oral health and dental bills: 2 in 5 U.S.

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Health Populi

OCTOBER 15, 2019

These study respondents had also visited a doctor or hospital and paid a medical bill in the past year. One-third of these patients had a health care bill go to collections in the past year, according to Cedar’s 2019 U.S. Healthcare Consumer Experience Study. 15% receive this information in text message form.

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Health Populi

NOVEMBER 18, 2024

Note that patients falling into all four of these segments believe, in the words of Lavidge, that, “companies developing health care technology care more about making money than helping patients…All patients worry that a single medical bill could severely impact their financial security.”

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Health Populi

AUGUST 2, 2021

The article discusses the promises and problems with a growing supply of new companies targeting the patient billing, payment, and revenue-cycle management space, most of which are painted with the brush of improving “patient experience.”

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Healthcare IT Today

NOVEMBER 14, 2022

Creating a good patient experience through better, patient-centric billing is a critical way to improve By reducing confusion and providing a payment path for consumers who need it, patients can be better informed, more in control of their medical expenses and, most importantly, re – engaged.

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Health Populi

SEPTEMBER 20, 2023

The bottom-line, literally: four in ten consumers would not pay a medical bill if they cannot understand the administrative experience. Each person interviewed was responsible for health care decisions and paying the bill at least once int he past twelve months. Cedar polled 1,239 U.S.

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Health Populi

OCTOBER 17, 2023

.” And across all technologies assessed in this study, it was AI and machine learning that the health care finance execs pointed to as a top-three investment priority, followed by improving the patient experience (among 37%), and automating business processes (32%). Bank explained in the report. AI can help here, too.

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Health Populi

APRIL 1, 2019

For mainstream Americans, “the math doesn’t add up” for paying medical bills out of median household budgets, based on the calculations in the 2019 VisitPay Report. Given a $60K median U.S. VisitPay conducted a poll among 1,734 U.S. One-fourth of consumers would prefer to research payment options online.

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Health Populi

DECEMBER 2, 2022

The third chart tells us that patients-as-consumers would most likely sacrifice dining out, entertainment, and travel to be able to pay medical bills. Qualtrics’ data bolsters our understanding of health care costs baked into the patient financial experience and, more broadly, the overall patient experience.

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Health Populi

JULY 24, 2023

GNC is channeling to the current concerns of health consumers… value in the eye of the beholder and medical bill payer. Health Populi’s Hot Points: That’s a lot of “free” for $39.99 in any one’s definition of value-based health care — most especially, a consumer’s.

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Healthcare IT Today

DECEMBER 7, 2024

Using AI to improve efficiency was a key theme, as was making imaging more mobile to improve the patient experience. Read more… How Simplifying Medical Bills Improves Health Equity. Read more… To RSNA24 We Will Go AI, AI, Oh ! Colin Hung ventured to Chicago for the annual gathering.

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Health Populi

APRIL 28, 2021

Sarandon, Erivo, and Fairey each have their own patient stories… “I’m happy to be part of this campaign because people need transparency and consistent pricing in the healthcare industry in order to make educated decisions in every aspect of their lives.

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Healthcare IT Today

FEBRUARY 23, 2023

One challenge is finding the right patient payer information. Technology can help organizations identify more billable insurance coverage for self-pay patients, maximizing revenue, increasing efficiency and improving patient experience. adults report that they wouldn’t have the money to cover a $500 medical bill.

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Health Populi

SEPTEMBER 5, 2018

Beyond the physical and emotional pain that people experience when they become a patient, in the U.S. 98% of Americans rank paying their medical bills is an important pain point in their patient journey, according to Embracing consumerism: Driving customer engagement in the healthcare financial journey , from Experian Health.

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Health Populi

FEBRUARY 12, 2019

Several factors underpin the adoption of telehealth in 2019: Consumers’ demand for accessible, lower-cost health care services as people face greater financial responsibility for paying the medical bill (via high-deductible health plans and greater out-of-pocket costs for co-payments).

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Health Populi

APRIL 1, 2024

That’s twice as many patients who would prefer to pay their health care bills on doctor’s or provider’s websites versus online through their health plan’s website (19%). That garners only 5% of patients’ preferences. Mailing a paper check?

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Health Populi

MAY 18, 2023

consumer credit rating companies — Equifax, Experian and TransUnion — planned to remove medical bill collections that were under $500 from consumers’ credit reports. ” The Commonwealth Fund data in the bar chart tells us that many patients in the U.S. On April 11, 2023, three of the largest U.S.

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Health Populi

DECEMBER 5, 2019

As the graph shows, APA found that many aspects of health care in America stress most people out, from the cost of insurance to medical bills — and changes to health care policy emanating from Washington. Health care stress is a mainstream featured in Americans’ collective psyche approaching the 2020 election.

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Health Populi

SEPTEMBER 12, 2018

What does my doctor bill mean?” addresses medical bill literacy – the explanation of benefits wonkiness, the coinsurance and copayment concerns, and, simply put, what did the health insurance company cover? and “which doctor can I see?” deal with the in/out-of-network uncertainties.

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Health Populi

DECEMBER 30, 2024

In another post for contextualizing #CES2025 for health, , Ill detail some of the barriers, obstacles, and concerns on health consumers minds related to the adoption and ongoing use of digital health technologies with Trust being an over-arching issue on peoples minds.

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Health Populi

OCTOBER 26, 2023

Krush explained the importance of any digital front door in health care covering the entire patient journey, from initial awareness of symptoms and appointment scheduling to filling prescriptions, obtaining referrals, dealing with medical bills and asking general questions.

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Healthcare IT Today

MARCH 13, 2025

Currently, because of antiquated medical billing, people have to call three days in advance to get a ride to dialysis or other preventative care. One study showed that missed appointments is costing the healthcare system more than $150 Billion a year in the US. NEMT can help with this problem.

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Health Populi

JUNE 24, 2024

He called out that, “In recent years, however, medical bills became the most common collection item on credit reports.

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Healthcare IT News - Telehealth

DECEMBER 9, 2020

Urgently Ortho in San Francisco, California, had an overarching goal: to create a tech-enabled orthopedic urgent care facility that provided a seamless patient experience using technology that could scale with leadership’s growth ambitions. ” Most hospital EHRs did not offer a great patient experience.

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Healthcare IT Today

JANUARY 27, 2021

A group of California hospitals has had such success with the initial run of its medical billing improvement process that it has expanded far more quickly than it had originally intended.

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Health Populi

SEPTEMBER 27, 2018

What drives people to engage on their patient journeys has a lot more to do with practical matters of care like convenience, cost, and bedside manner, Deloitte says, than what the firm terms “bells and whistles. Specifically, 50% of health consumers search to see their providers are in-network, to avoid surprise medical bills.

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Healthcare IT Today

OCTOBER 31, 2023

With delivery capabilities across upstream and downstream processes, Access Healthcare is uniquely positioned to unlock insights derived from operational processes to prevent claim denials, maximize collections, and enhance the overall patient experience.

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Lloyd Price

FEBRUARY 14, 2025

The PDEI is a valuable tool for healthcare providers because it can help them understand how their patients are using digital tools. This information can be used to improve the patient experience and make it easier for patients to access care.

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Mend

OCTOBER 18, 2022

While many industries have already gone digital, healthcare is still catching up when it comes to billing. Paper mail still leads for medical bills. Fifty-one percent of patients receiving a billing statement via the mail in 2021. Patient clicks the secure link, verifying their identity with their DOB.

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Health Populi

JULY 28, 2019

Data illustrating that “paradox” is shown in the second chart: while 78% percent of patients told Maestro Health their health care experience is positive, 69% feel they lack control over their patient journey. patients had received a medical bill that was higher than they anticipated it would be.

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Health Populi

FEBRUARY 12, 2020

As patients continue take on financial risk for paying for health care, now as medical bill payers and health consumers, these are the UX-designed experiences for health care people want to frequent (when they choose to access health care services).

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Health Populi

JUNE 6, 2023

What do people want from digital transformation for their health care experiences? Health Populi’s Hot Points : As Experian puts the situation and experience-gap, “the cost conversation continues.”

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Health Populi

OCTOBER 22, 2023

Health Populi’s Hot Points: According to the 2024 Healthcare Financial Experience Study from Cedar, 58% of U.S. consumers said paying a health care bill was stressful. ’| the CFO of Ohio State University’s Wexner Medical Center, Vincent Tammaro, was quoted in the Cedar report.

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