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Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Health Populi

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. One descriptor noted “ a strategic partnership to humanize the healthcare financial experience.”

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Surprise, Surprise: Most Americans Have Faced a “Surprise” Medical Bill

Health Populi

Most Americans have been surprised by a medical bill, a NORC AmeriSpeak survey found. patients blamed doctors and pharmacies, although a majority of consumers still put responsibility for surprise healthcare bills on them (71% and 64% net). Who’s responsible? The poll was conducted among 1,002 U.S. Plus ça change.

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People With Medical Debt Are Much More Likely to Be in Financial Distress in America

Health Populi

How financially vulnerable are people with medical debt in the U.S.? Significantly more, statistically speaking, we learn from the latest survey data revealed by the National Financial Capabilities Study (NFCS) from the FINRA Foundation. Medical bill stress has become a mainstream “normal” in the U.S.

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The Patient as Consumer and Payer – A Focus on Financial Stress and Wellbeing

Health Populi

Add on top of these significant stressors the need to deal with medical bills, which is another source of stress for millions of patients in America. The American Psychological Association study I cited in that post from 2020 found that financial stress was indeed contributing to Americans’ sense of anxiety and depression.

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Patients Growing Health Consumer Muscles Expect Digital Services

Health Populi

Patientsexperiences with the health care industry fall short of their interactions with other industries — namely online retail, online banking and online travel, a new survey from Cedar, a payments company, learned. Survata conducted the study for Cedar among 1,607 online U.S. Healthcare Consumer Experience Study.

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Doctors’ Offices Morph into Bill Collectors As Patients Face Growing Out-Of-Pocket Costs

Health Populi

The article discusses the promises and problems with a growing supply of new companies targeting the patient billing, payment, and revenue-cycle management space, most of which are painted with the brush of improving “patient experience.”

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Simplifying Medical Bills to Improve Health Equity

Healthcare IT Today

The following is a guest article by Mona Deora, Certified Medical Billing Specialist at BillingFreedom Records are very important in any health facility but for the patient, they can be a nightmare when it comes to access and analysis. How to Simplify Medical Bills? Lets Explore the Survey Results!