Healthcare IT Today

APRIL 22, 2022

For many years, patients have made it clear that they want their medical bills to be more predictable and more convenient. In fact, a new survey from InstaMed suggests that there is still a significant disconnect between what […].

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Medical Billing Patient Experience Healthcare IT 111

Health Populi

NOVEMBER 18, 2024

Patients “yearn” for personalized services and relationships in health care — optimistic that technology can help deliver on that hope — we learn in Healthcare’s Future: Balancing Progress and Perception , a health consumer survey report from Lavidge. Lavidge, a communications consultancy, polled U.S.

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Nursing Primary Care Medical Billing Public Health 156

Health Populi

MAY 30, 2022

Add on top of these significant stressors the need to deal with medical bills, which is another source of stress for millions of patients in America. What is not commonly discussed is that medical bill problems are very common among people who have insurance and not only the uninsured.

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Medical Billing Health Policy Mental health Patient Experience 263

Health Populi

APRIL 1, 2019

For mainstream Americans, “the math doesn’t add up” for paying medical bills out of median household budgets, based on the calculations in the 2019 VisitPay Report. Most Americans want government to do more to help them, the OECD survey found. Given a $60K median U.S. VisitPay conducted a poll among 1,734 U.S.

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Medical Billing Patient Experience Health Policy 283

Healthcare IT Today

OCTOBER 11, 2024

The following is a guest article by Brian Doyle, SVP at Rectangle Health Recent cyberattacks in the industry caused significant disruptions in healthcare claims processing and billing, impacting physicians, patients, and insurers. Unfortunately, healthcare often faces communication challenges between patients, providers, and insurers.

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Medical Billing Patient Experience RCM Healthcare IT 91

Health Populi

OCTOBER 15, 2019

Patients’ experiences with the health care industry fall short of their interactions with other industries — namely online retail, online banking and online travel, a new survey from Cedar, a payments company, learned. Healthcare Consumer Experience Study. 50% want clearer, easier-to-understand medical bills.

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Health Populi

AUGUST 2, 2021

The article discusses the promises and problems with a growing supply of new companies targeting the patient billing, payment, and revenue-cycle management space, most of which are painted with the brush of improving “patient experience.”

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Health Populi

DECEMBER 2, 2022

health consumers are avoiding or delaying health care, replacing concerns about COVID-19, based on survey research from Qualtrics. The company’s Healthcare Cost of Living survey research learned that 48% of U.S. Qualtrics conducted the survey in August-September 2022 among 1,000 U.S. Rising costs are the #1 reason U.S.

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Mental health Patient Experience Medical Billing Leadership 177

Health Populi

SEPTEMBER 20, 2023

The bottom-line, literally: four in ten consumers would not pay a medical bill if they cannot understand the administrative experience. Each person interviewed was responsible for health care decisions and paying the bill at least once int he past twelve months. Cedar polled 1,239 U.S.

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Medical Billing Mental health Patient Experience 240

Health Populi

OCTOBER 17, 2023

Bank fielded a survey among 200 senior health care financial leaders in the U.S., Another way to reduce costs of administration in health care operations is to move from paper to electronic formats — long overdue in the eyes of patients who are increasingly dealing with medical bill paying as payers for out-of-pocket expenses.

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Medical Billing Patient Experience Connected Health 207

Health Populi

FEBRUARY 12, 2019

Several factors underpin the adoption of telehealth in 2019: Consumers’ demand for accessible, lower-cost health care services as people face greater financial responsibility for paying the medical bill (via high-deductible health plans and greater out-of-pocket costs for co-payments).

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Telehealth EMR Medical Billing Mental health 243

Health Populi

SEPTEMBER 5, 2018

Beyond the physical and emotional pain that people experience when they become a patient, in the U.S. 98% of Americans rank paying their medical bills is an important pain point in their patient journey, according to Embracing consumerism: Driving customer engagement in the healthcare financial journey , from Experian Health.

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Patient Experience Medical Billing Health Policy 159

Health Populi

DECEMBER 5, 2019

Health Populi’s Hot Points: The Commonwealth Fund’s report bolsters the central premise of my book, HealthConsuming: From Health Consumer to Health Citizen, that the patient-is-the-payor as we approach the new year of 2020. This new year is a U.S.

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Medical Billing Digital Health Patient Experience 272

Health Populi

JULY 24, 2023

consumers, found in the latest Beryl Institute-Ipsos Px Pulse survey published for July 2023. GNC is channeling to the current concerns of health consumers… value in the eye of the beholder and medical bill payer. Health Populi’s Hot Points: That’s a lot of “free” for $39.99

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Health Populi

SEPTEMBER 12, 2018

What does my doctor bill mean?” addresses medical bill literacy – the explanation of benefits wonkiness, the coinsurance and copayment concerns, and, simply put, what did the health insurance company cover? The consumer research was part of Accenture’s 2017 Customer Experience Payer Benchmark Survey of 10,000 U.S.

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Medical Billing Patient Experience 55

Health Populi

APRIL 1, 2024

This report compiled quantitative data from payments processed on the InstaMed network amounting to some $656 billion in healthcare payments in addition to results from three qualitative surveys that Qualtrics conducted polling consumers, providers and payors in 2023. That garners only 5% of patients’ preferences.

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Medical Billing Patient Experience Connected Health 218

Health Populi

OCTOBER 26, 2023

Interestingly, 70% of patients also viewed their clinical notes in 2022, newly-measured by the ONC survey. Test results are far and away the most important online personal health information for consumers to access, consistent from 202.

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Medical Billing Health Information EHR Health IT 257

Health Populi

SEPTEMBER 27, 2018

People dealing with chronic conditions are keener to share personally-generated data than people that don’t have a chronic disease, Deloitte’s 2018 Survey of U.S> Specifically, 50% of health consumers search to see their providers are in-network, to avoid surprise medical bills. Deloitte surveyed 4,530 U.S.

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Health Data Medical Billing Nursing Digital Health 212

Health Populi

JUNE 24, 2024

He called out that, “In recent years, however, medical bills became the most common collection item on credit reports. For this research, Kantar conducted online surveys among employers (1,201 companies) and employees (2,000 workers) in June 2023.

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Medical Billing Medicare Patient Experience Public Health 156

Healthcare IT Today

FEBRUARY 1, 2024

Ninety percent of patients surveyed said that provider loyalty depends on the patient financial experience. adults with unpaid medical bills say they’ve had a provider deny them care due to that medical debt, leading many to put off care. Both can impact outcomes, costs, and the patient experience.

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Patient Experience Medical Billing Telehealth Healthcare IT 124

Lloyd Price

FEBRUARY 14, 2025

The PDEI is a valuable tool for healthcare providers because it can help them understand how their patients are using digital tools. This information can be used to improve the patient experience and make it easier for patients to access care.

healthcare technology 68

healthcare technology Patient Experience EHR Medical Billing 68

Health Populi

JANUARY 18, 2019

Some research has found that the actual prices insurers and patients pay bear little relationship to the published charges.” Health Populi’s Hot Points: The top employee benefit workers value is health insurance, shown in the latest EBRI survey into health and workplace benefits published last week.

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BioTech Medicare Medical Billing Patient Experience 166

Health Populi

JUNE 26, 2023

People love being health-insured, but their negative experiences with health plans create serious burdens on patients-as-consumers. The 2023 Kaiser Family Foundation Survey of Consumer Experiences with Health Insurance updates our understanding of and empathy for insured peoples’ Patient Administrative Burdens (PAB).

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Medical Billing Mental health Patient Experience Medicare 156

Health Populi

JUNE 6, 2023

This results of the consumer and provider surveys combines those corporate interests, discussed in this report. Start with the definition of patient access. What do people want from digital transformation for their health care experiences?

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Medical Billing Telehealth Digital Health Medicare 156

Health Populi

SEPTEMBER 15, 2024

are more likely to avoid care than men in America, Deloitte found in the consulting firm’s latest survey on consumers and health care. consumer survey in February and March, 2024. Women in the U.S. Deloitte coins this phenomenon as a “triple-threat” that women face in the U.S.

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Health Policy Nursing Telehealth Medical Billing 177

Healthcare IT Today

OCTOBER 23, 2023

The following is a guest article by Pete Heydt, President at Patient Pay Ninety-five percent of healthcare leaders expect outpatient volumes to increase, with many anticipating increases of 10% or more this year, a recent survey found. But finding the right approach is key.

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RCM Patient Experience Medical Billing Medicare 125

Healthcare IT Today

SEPTEMBER 7, 2022

This presents the opportunity for an ecosystem of transparently-priced care, highly-engaged patients, and high patient satisfaction and net promotion levels. According to a 2022 Nielsen survey, consumers indicate shifting priorities as COVID-19 transitions from a pandemic to an endemic presence in the United States.

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Medical Billing Patient Experience Healthcare IT Health IT 142

Health Populi

SEPTEMBER 27, 2023

A Debt.com survey out this weeks concludes that i nflation is making us sick, physically and financially — with 67% of U.S. adults saying inflation has made it harder to pay medical bills. In particular, 21% of consumers with medical debt say the primary source of that debt was due to the bills from doctor visits.

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Healthcare IT Today

JULY 20, 2022

It takes about three paper statements , on average, for consumers to pay their medical bills. Just three years ago, 90% of healthcare organizations relied on paper-based billing statements. Bank survey found 85% of consumers prefer to make their healthcare payments digitally. Adopting a Digital-First Design Mindset.

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Medical Billing RCM Patient Experience Healthcare IT 130

Healthcare IT Today

DECEMBER 14, 2022

According to one survey on healthcare payment plans, 90.7 percent of patients would be interested in using payment plans in the future. When patients have questions about their medical bills, offer support over a variety of communication channels like live chat, text, email, or IVR. Provide enhanced support.

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Medical Billing Health Data Patient Experience Healthcare IT 115

Healthcare IT Today

JULY 18, 2024

According to an AHA and Syntellis report , half of the 1,300 hospitals and health systems surveyed reported $100 million in Accounts Receivable (AR) for claims older than 6 months. Increasing clarity and efficiency throughout the process can reduce stress and improve satisfaction for patients.

Patient Experience 81

Patient Experience Medical Billing Pharmaceuticals Leadership 81

Health Populi

MARCH 19, 2024

That’s the title of a new report that captures the results of a survey conducted in January 2024 among 1,516 employed Americans who received employer-sponsored health insurance.

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Medical Billing Pharmaceuticals Patient Experience Public Health 194

Health Populi

SEPTEMBER 13, 2022

patients would be willing to pay more for in health care, leaving aside the pragmatic question of what type of health insurance plan design the consumer had. In the YouGov survey, most patients said they would be willing to pay more for quality of care, and nearly one-half would pay more for choosing the medical team for their care.

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Nursing Medical Billing Patient Experience 177

Mend

JULY 19, 2022

According to the same statistics, approximately one in five American households has “bad medical debt.” These numbers are concerning, as they indicate that many Americans are struggling to keep up with their medical bills. How Many Healthcare Organizations Still Rely on Paper Bills.

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Healthcare IT Today

DECEMBER 2, 2022

Improves the patient experience. Rising costs have placed more of the financial burden on patients. In fact, 1 in 11 adults delay or go without medical care due to cost reasons, according to the National Health Interview Survey (NHIS).

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Patient Experience Medical Billing Healthcare IT 111

Healthcare IT Today

JUNE 26, 2024

The study found that six out of 10 also focus on improving patient experience, with 55% combining both goals by targeting enhancing the patient payment experience. Patients often find medical bills confusing and difficult to understand, making them hesitant to pay.

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RCM Patient Experience Medical Billing Healthcare IT 69

Healthcare IT Today

SEPTEMBER 23, 2024

Engage Your Revenue Cycle Team in Determining which Solution to Invest In One out of three revenue cycle leaders struggle with having the right skillsets in place to improve cash flow, a Knowtion Health survey found.

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