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Why Is So Much “Patient Experience” Effort Focused on Financial Experience?

Health Populi

Financial Experience (let’s call it FX) is the next big thing in the world of patient experience and health care. Patients, as health consumers, have taken on more of the financial risk for health care payments. From PYMNTS.com , an essay that makes it clear that payments are an integral part of the customer experience.

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Major Gaps Still Exist Between Medical Billing Practices and Patient Preferences

Healthcare IT Today

For many years, patients have made it clear that they want their medical bills to be more predictable and more convenient. To be sure, providers have made some progress in that direction, but less than you might think.

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10 Healthcare Payment Trends in 2022

Mend

It can be difficult to keep up with the latest healthcare payment trends in a rapidly changing landscape. From new technology like artificial intelligence to an increase in value-based care, these healthcare payment trends will have a major impact on the industry. Trend #1: The Rise of Digital Health. View The eBook Now.

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The Patient As Payor: Workers Covered by Employer Health Insurance Spend 11.5% of Household Incomes on Premiums and Deductibles

Health Populi

of their household income on health insurance premiums and deductibles based on The Commonwealth Fund’s latest report on employee health care costs, Trends in Employer Health Coverage, 2008-2018: Higher Costs for Workers and Their Families. Workers covered by health insurance through their companies spend 11.5% This new year is a U.S.

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Consumers Are So Over Their Paper Chase in Health Care Payments

Health Populi

This is also the time my research clock alarm goes off for an important annual report that describes the latest profile of the patient-as-payer in the U.S. The overall takeaway for patients in this study is that health care is disconnected from consumers, in the words of the JPM/InstaMed report. ‘Tis the season for J.P.

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The 2023 Health Economy – The Evolving Primary Care and Retail Health Convergence Through Trilliant Health’s Lens

Health Populi

health care’s negative-sum game, stakeholders who survive and win that game will have to deliver value-for-money, we learn from Trilliant Health’s 2023 Trends Shaping the Health Economy Report. Now check out Trend 6 on Disintermediation — a growing supply side of retail- and home-based care providers.

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A Prescription for Change: A Path to Affordable, Equitable Healthcare

Healthcare IT Today

More than 40% of adults have medical debt, mainly affecting marginalized groups such as Black and Hispanic individuals, women, parents, and the uninsured. The financial burden of healthcare extends far beyond medical bills. Patients often face unexpected costs, such as deductibles, co-pays, and surprise medical bills.